Some History

Some History

Ned Kock (Texas A&M International University, USA)
DOI: 10.4018/978-1-59140-357-9.ch002
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Abstract

Organizational development is the generic field of research and practice concerned with structural organizational changes that can have a positive impact on competitiveness. It is about changing organizations in order to make them more competitive, chiefly through modifications in their organizational structure. Historically, most organizational development efforts have aimed at improving productivity (i.e., cycle time and cost reduction) and quality (i.e., boosting customer satisfaction). Organizational development encompasses procedural and policy changes within firms in order to adapt to external factors. External factors include competitive pressures, as well as economic and government regulation changes.

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Table of Contents
Foreword
Craig Standing
Acknowledgments
Ned Kock
Chapter 1
Introduction  (pages 1-10)
Ned Kock
One cannot help but admire the accomplishments achieved by organizations over the years, and their impact on society in general. While some may... Sample PDF
Introduction
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Chapter 2
Some History  (pages 11-31)
Ned Kock
Organizational development is the generic field of research and practice concerned with structural organizational changes that can have a positive... Sample PDF
Some History
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Chapter 3
Ned Kock
Business process improvement can be defined as the analysis, redesign, and subsequent change of organizational processes to achieve performance and... Sample PDF
What is a Business Process?
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Chapter 4
Ned Kock
Quite often we hear the words data, information, and knowledge being used as if they were synonymous. But aren’t data, information, and knowledge... Sample PDF
Data, Information and Knowledge
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Chapter 5
Ned Kock
As we have seen earlier in this book, knowledge, whether stored in the brain, computer databases, or other storage media, is more often than not... Sample PDF
Business Process Improvement and Knowledge Sharing
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Chapter 6
Ned Kock
The business environment since the 1990s is characterized by a tremendous explosion in the amount of information flowing within and outside... Sample PDF
The Effects of E-Collaboration Technologies on Groups
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Chapter 7
Ned Kock
This chapter advances a new explanation for some of the apparently contradictory findings discussed earlier in the book, which, in turn, reflect... Sample PDF
The E-Collaboration Paradox
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Chapter 8
Ned Kock
The idea of business process-focused improvement has been with us for many years. Many speculate that it is as old as the total quality management... Sample PDF
Successful Business Process Improvement through E-Collaboration
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Chapter 9
Ned Kock
The first electronic digital computer, the ENIAC, was developed in 1946 at the University of Pennsylvania in Philadelphia, with funding from the... Sample PDF
Some Realistic Recommendations for Organizations
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Chapter 10
Ned Kock
In my earlier discussion in this book about business process improvement and organizational learning, I have shown that business process improvement... Sample PDF
Using MetaProi to Improve Business Processes
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Chapter 11
Ned Kock
In this chapter, I provide a structured description of 12 business process improvement groups conducted at MAF Quality Management and Waikato... Sample PDF
A Close Look at Twelve Business Process Improvement Groups
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Chapter 12
Ned Kock
When we analyze quantitative evidence (e.g., numbers) that describe a particular situation or phenomenon, we often need to generate coefficients... Sample PDF
Statistics for Those Who Hate Statistics
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About the Author