Stability and Creativity as Contradicting Values in Information Management

Abstract

This case represents the situation at a North European business school in 1996 and the development process since then. At this school, the IT environment was quite heterogeneous and unstable, causing low user satisfaction. We describe the strategic actions taken and the successful consequences of those actions. Finally, we reflect on the lessons learned in our case for the current situation, where modern organizations are planning to implement Windows Vista and Office 2007, and the school in case is facing a new organizational challenge.