Strategies for Staffing the Information Systems Department

Abstract

The chapter explores the main factors contributing to high IS staff skill shortages, high turnover rates, job stress, and burnout. We provide managerial implications and practical “best practice” recommendations for action. Some of the recommendations are that: Information System department managers must learn how to leverage the career orientations of all Information System department employees. They should realize that not all IS employees are driven by the same sets of values and goals. IS employees should discuss their needs, values, and career orientations with their managers, and jointly develop realistic and meaningful career goals. Managers should be rewarded for assuming this role. Since an employee’s career orientation influences his/her value system, it is imperative that organizations provide different types of incentives for different employees. Top management must make sure that the working environment is equitable, fair, and consistent for all its employees regardless of gender, age, or race.