Stressing Office Technology's Non-Technical Side: Applying Concepts from Adaptive Structuration Theory

Stressing Office Technology's Non-Technical Side: Applying Concepts from Adaptive Structuration Theory

Huub J.M. Ruel (Utrecht University, The Netherlands)
Copyright: © 2004 |Pages: 38
DOI: 10.4018/978-1-59140-191-9.ch012
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Abstract

Office technology projects are not a “quick and easy fix”. They often fail to meet their objectives. This is probably due to a lack of attention for the non-technical element in office technology projects. To develop this non-technical side, in this chapter we introduce the concepts of spirit and appropriation, adopted from Adaptive Structuration Theory (AST). Spirit concerns the intention of a certain technology. Advanced information technology use must be considered as a matter of appropriation. In theory, office technology carries a certain spirit, which should guide users, but this spirit can only be materialized when users work with, or appropriate, the technology. A precondition is that users have to have a clear image of this spirit. In this chapter, we report about the results of a study that show that if users of office technology find the spirit of the technology clear, they incorporate the technology better in their day-to-day tasks. Based upon these results we come up with a number of recommendations for office technology implementation and use.

Complete Chapter List

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Dedication
Table of Contents
Acknowledgments
Anabela Sarmento
Chapter 1
Neil McBride, Ibrahim Elbeltagi
The emphasis of human-computer interaction (HCI) design on the technology and computer action tends to obscure consideration of the contribution of... Sample PDF
Service-Oriented Human Computer Interaction and Scripting
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Chapter 2
Yuan Gao
User interface design makes an important contribution to the effective presentation of online entertainment products. In this chapter, we examine... Sample PDF
User Acceptance of Online Computer Games: Comparing Two Models in a Field Study
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Chapter 3
Jonathan Lazar, Adam Jones, Kisha-Dawn Greenidge
This chapter introduces the research and application of the Web-STAR project, which began at Towson University in 2002. The main goal and purpose of... Sample PDF
Web-STAR: Development of Survey Tools for Use with Requirements Gathering in Web Site Development
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Chapter 4
Bernard J. Jansen
Advice to improve searching performance typically includes recommendations to utilize query operators, such as Boolean or phrase searching. Many... Sample PDF
The Use of Query Operators and Their Effect on the Results from Web Search Engines
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Chapter 5
Kai-Hsiang Yang
This chapter will address the issues of Uniform Resource Locator (URL) correction techniques in proxy servers. The proxy servers are more and more... Sample PDF
Interactive Proxy for URL Correction
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Chapter 6
Carmine Swllitto, Andrew Wenn
A well-designed and implemented Web site can give a business the edge in the online environment. In part this can be achieved by utilizing the... Sample PDF
Emerging Practices and Standards for Designing Business Web Sites: Recommendations for Developers
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Chapter 7
Susy Chan, Abdulrahman A. Mirza
When a firm moves from an e-commerce to an e-business enterprise, the technology-driven transformation generates new demand on their IT services and... Sample PDF
A Framework for Defining E-Business IT Skills Portfolio
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Chapter 8
Murray E. Jennex
What happens when end users do not respect the IS organization and have high computer self-efficacy? Will the end users develop usable systems and... Sample PDF
Issues in End-User Behavior
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Chapter 9
Lynda R. Louis
Little research exists that address employee perceptions of information technology (IT) outsourcing, and its effects on IT employees. This chapter... Sample PDF
Employee Perceptions of Outsourcing of Information Technology Operations: An Empirical Investigation
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Chapter 10
Joe McDonagh
While the business press is awash with claims that investing in information technology (IT) is the key to delivering superior economic performance... Sample PDF
Surfacing Occupational Threats to IT-Enabled Change: A Neglected Role for Organization Development?
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Chapter 11
Nasrine Olson
The aim of this study was to gain further insight into the suitability of a couple of different methods for investigating the possible human factors... Sample PDF
Human Factors in the "System Selection" Stage of Library Automation
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Chapter 12
Huub J.M. Ruel
Office technology projects are not a “quick and easy fix”. They often fail to meet their objectives. This is probably due to a lack of attention for... Sample PDF
Stressing Office Technology's Non-Technical Side: Applying Concepts from Adaptive Structuration Theory
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Chapter 13
John D’Ambra, Zixiu Guo
This chapter considers the pivotal role of computer-mediated communication in supporting the work of virtual teams. The limited information carrying... Sample PDF
Expanding the Information Carrying Capacity of the New Media in the Context of Virtual Teams
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Chapter 14
John Mendonca
In addition to changing the ways organizations do business, the adoption of e-business forces significant changes to the organizations themselves—in... Sample PDF
Change and Challenge: Managing the E-Business Organization
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Chapter 15
Latif Al-Hakim, Hongjiang Xu
Organisational decision-makers have experienced the adverse effects of decisions based on information of inferior quality. Millions of dollars have... Sample PDF
Data Quality and Work Alignment: Do IT Professionals Think Differently?
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Chapter 16
Steve Clarke, Brian Lehaney, Huw Evans
The Barfordshire Police Call Centre project began as an attempt to find a more efficient way of dealing with the public. Arguably, what this study... Sample PDF
Human Issues and Computer Interaction: A Study of a U.K. Police Call Centre
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Chapter 17
Tatyana Bondarouk, Klaas Sikkel
A new HR system was introduced in a Dutch hospital. The system implied collaborative work among its users. The project planning seemed to be... Sample PDF
The Role of Group Learning in Implementation of a Personnel Management System in a Hospital
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