Shopping Cart | Login | Register | Language: English

Success Factors for Public Access Computing: Beyond Anecdotes of Success

Copyright © 2012. 13 pages.
OnDemand Chapter PDF Download
Download link provided immediately after order completion
$30.00
List Price: $37.50
Current Promotions:
20% Online Bookstore Discount*
Available. Instant access upon order completion.
DOI: 10.4018/978-1-60960-771-5.ch009|
Cite Chapter

MLA

Gomez, Ricardo. "Success Factors for Public Access Computing: Beyond Anecdotes of Success." Libraries, Telecentres, Cybercafes and Public Access to ICT: International Comparisons. IGI Global, 2012. 82-94. Web. 24 Nov. 2014. doi:10.4018/978-1-60960-771-5.ch009

APA

Gomez, R. (2012). Success Factors for Public Access Computing: Beyond Anecdotes of Success. In R. Gomez (Ed.), Libraries, Telecentres, Cybercafes and Public Access to ICT: International Comparisons (pp. 82-94). Hershey, PA: Information Science Reference. doi:10.4018/978-1-60960-771-5.ch009

Chicago

Gomez, Ricardo. "Success Factors for Public Access Computing: Beyond Anecdotes of Success." In Libraries, Telecentres, Cybercafes and Public Access to ICT: International Comparisons, ed. Ricardo Gomez, 82-94 (2012), accessed November 24, 2014. doi:10.4018/978-1-60960-771-5.ch009

Export Reference

Mendeley
Sample PDF Favorite
Success Factors for Public Access Computing: Beyond Anecdotes of Success
Access on Platform
Browse by Subject
Top

Abstract

Throughout this book, we have detailed the profile of a public access venue user, discussed the role of venue staff in public access venues, identified the critical role that trust plays in use of public access venues, and demonstrated some barriers to use of venues, as well as explored how gender is situated in the ICT world. In this chapter, we will explore and seek to answer the question: what are the common factors that contribute to the success of public access ICT centers, especially in underserved communities?
Chapter Preview

Introduction

Throughout this book, we have detailed the profile of a public access venue user, discussed the role of venue staff in public access venues, identified the critical role that trust plays in use of public access venues, and demonstrated some barriers to use of venues, as well as explored how gender is situated in the ICT world. In this chapter, we will explore and seek to answer the question: what are the common factors that contribute to the success of public access ICT centers, especially in underserved communities?

To discover the success factors of public access venues, we conducted a detailed analysis of the common factors that contribute to the success of public access ICT centers in 25 developing countries. We devoted special attention to libraries and telecenters for our analysis of success factors, since these venues generally intend to contribute to public well-being and development. Nonetheless, we also include a smaller section on cybercafés in the analysis of success factors as well.

For this discussion of success factors, it is important to clarify what constitutes success. Each community and each type of venue defines “success” its own way; one person’s failure may be another person’s success. What constitutes success can also change over time. Richard Heeks analyzes total failures, partial failures, and successes of information systems for developing countries, and defines “success” as instances where “most stakeholder groups attain their major goals and do not experience significant undesirable outcomes.” He also notes that it is difficult to assess success or failure of ICT initiatives for development because of a lack of literature in general, a lack of evaluation in particular, and an excessive focus on case studies (Heeks, 2002, p. 102). David Gichoya analyzes factors for successful implementation of ICT projects in government and points out that success factors are “occurrences whose presence or absence determines the success of an ICT project. They can be drivers or enablers […] Their absence can cause failure and their presence can cause success” (Gichoya, 2005, p. 179). Based on the definitions offered above by key scholars in the ICT field, we identify and discuss the factors that contribute to equitable access and meaningful use of ICT through public access venues by underserved sectors of the population in the developing countries we studied. “The evidence to date suggests that although ICTs can make a significant difference to the lives of poor and marginalized communities, many well-intentioned projects have failed” (Unwin, 2009, p. 26). By offering a better understanding of success factors across three types of public access centers in 25 countries, rather than just one type of centre in one country or region, this chapter can help policy and decision-makers to focus their efforts on issues that make a difference and avoid the failures, partial or total, of past public access to ICT initiatives in developing countries. This study provides strong validation for these factors as critical variables in policy decision-making, funding allocations, and program implementation aimed at strengthening public access computing and its contribution to community development.

The recommendations from each country were combined and then grouped into five common themes identified as the most salient and common factors that enhance the success of public access venues, with a particular focus on meeting the needs of underserved communities:

  • 1.

    Understand and take care of local needs first

  • 2.

    Build alliances with other venues

  • 3.

    Collaborate with other media and community services

  • 4.

    Strengthen sustainability

  • 5.

    Train infomediaries and users

We describe and illustrate each success theme throughout this chapter with examples from the study of libraries, telecenters, and cybercafés in all 25 countries. All detailed country reports are publicly available at http://cis.washington.edu/landscape/library/working-documents/. We refer to them here by country to simplify the reading.

Top

Complete Chapter List

Search this Book: Reset
Table of Contents
Preface
Ricardo Gomez
Chapter 1
Melody Clark, Ricardo Gomez
In order to understand the implications of this study, it is important to understand the context in which it was conducted. Consequently, this book... Sample PDF
Libraries, Telecenters and Cybercafés: A Comparison of Different Types of Public Access Venues
$30.00
List Price: $37.50
Chapter 2
Ricardo Gomez, Kemly Camacho
Who are the customers of public access venues, where do they come from, and what are their needs? In order to better understand the situation –... Sample PDF
Who Uses Public Access Venues?
$30.00
List Price: $37.50
Chapter 3
Elizabeth Gould, Ricardo Gomez
Building capacity for collecting content and enabling access to information by community members means training staff as well building their digital... Sample PDF
Infomediaries and Community Engagement are Key
$30.00
List Price: $37.50
Chapter 4
Ricardo Gomez, Elizabeth Gould
In this study, the authors found that trust is a key factor that drives people to actually make use of ICT in public access venues. Several factors... Sample PDF
Perceptions of Trust: Safety, Credibility, and “Cool”
$30.00
List Price: $37.50
Chapter 5
Melody Clark, Ricardo Gomez
To help frame their findings and discussion, the authors begin with a review of the existing published literature on user fees and other barriers to... Sample PDF
“Free” Service or “Good” Service: What Attracts Users To Public Access Computing Venues?
$30.00
List Price: $37.50
Chapter 6
Allison Terry, Ricardo Gomez
Studies show that due to systemic gender biases in the use of and access to ICTs and their applications, as well as socio-cultural norms that... Sample PDF
Gender and Public Access ICT
$30.00
List Price: $37.50
Chapter 7
Elizabeth Gould, Ricardo Gomez
Libraries play a central role as venues that offer public access to information. Increasingly, libraries in developing countries are offering access... Sample PDF
Challenges for Libraries in the Information Age
$30.00
List Price: $37.50
Chapter 8
Elizabeth Gould, Ricardo Gomez, Kemly Camacho
User information needs vary by geographic location as well as by economic and social standing, among other factors. These factors drive the format... Sample PDF
How do Public Access Venues Meet Information Needs in Underserved Communities?
$30.00
List Price: $37.50
Chapter 9
Ricardo Gomez
Throughout this book, we have detailed the profile of a public access venue user, discussed the role of venue staff in public access venues... Sample PDF
Success Factors for Public Access Computing: Beyond Anecdotes of Success
$30.00
List Price: $37.50
Chapter 10
Ricardo Gomez, Kemly Camacho, Elizabeth Gould
This chapter describes how the global Landscape Study was designed and carried out. The Landscape Study informs all the findings and results... Sample PDF
Behind the Scenes: Research Methodology and Analytical Framework
$30.00
List Price: $37.50
Chapter 11
Adrián Rozengardt, Susana Finquelievich
Public Access ICT in Argentina
$30.00
List Price: $37.50
Chapter 12
Marta Voelcker, Gabriel Novais
Public Access ICT in Brazil
$30.00
List Price: $37.50
Chapter 13
Adriana Sánchez, Kemly Camacho
Public Access ICT in Costa Rica
$30.00
List Price: $37.50
Chapter 14
Luis Fernando Barón, Mónica Valdés
Public Access ICT in Colombia
$30.00
List Price: $37.50
Chapter 15
Francia Alfaro, José Pablo Molina, Kemly Camacho
Public Access ICT in Dominican Republic
$30.00
List Price: $37.50
Chapter 16
Katia Sotomayor, Juan Fernando Bossio
Public Access ICT in Ecuador
$30.00
List Price: $37.50
Chapter 17
Melissa Arias, Kemly Camacho
Public Access ICT in Honduras
$30.00
List Price: $37.50
Chapter 18
Public Access ICT in Peru  (pages 228-248)
Juan Fernando Bossio, Katia Sotomayor, Erick Iriarte
Public Access ICT in Peru
$30.00
List Price: $37.50
Chapter 19
Ananya Raihan
Public Access ICT in Bangladesh
$30.00
List Price: $37.50
Chapter 20
Rohit Kumar Nepali, Bibhusan Bista
Public Access ICT in Nepal
$30.00
List Price: $37.50
Chapter 21
IDEACORP, Maria Juanita R. Macapagal, Mina Lyn C. Peralta
Public Access ICT in Philippines
$30.00
List Price: $37.50
Chapter 22
Ibrahim Kushchu
Public Access ICT in Malaysia
$30.00
List Price: $37.50
Chapter 23
Ibrahim Kushchu
Public Access ICT in Indonesia
$30.00
List Price: $37.50
Chapter 24
Andrew P. Beklemishev
Public Access ICT in Kazakhstan
$30.00
List Price: $37.50
Chapter 25
Tracey Naughton, Lkhagvasuren Ariunaa
Public Access ICT in Kyrgyzstan
$30.00
List Price: $37.50
Chapter 26
Tracey Naughton, Ondine Ullman
Public Access ICT in Mongolia
$30.00
List Price: $37.50
Chapter 27
UNKNOWN UNKNOWN
Public Access ICT in Moldova
$30.00
List Price: $37.50
Chapter 28
UNKNOWN UNKNOWN
Public Access ICT in Georgia
$30.00
List Price: $37.50
Chapter 29
Leelangi Wanasundera
Public Access ICT in Sri Lanka
$30.00
List Price: $37.50
Chapter 30
Tina James, Alan Finlay, Michael Jensen, Mark Neville, Rasagee Pillay
Public Access ICT in South Africa
$30.00
List Price: $37.50
Chapter 31
Tina James, Milton Louw
Public Access ICT in Namibia
$30.00
List Price: $37.50
Chapter 32
Ndaula Sulah
Public Access ICT in Uganda
$30.00
List Price: $37.50
Chapter 33
Yahia Bakelli
Public Access ICT in Algeria
$30.00
List Price: $37.50
Chapter 34
Nayer Wanas
Public Access ICT in Egypt
$30.00
List Price: $37.50
Chapter 35
Ibrahim Kushchu
Public Access ICT in Turkey
$30.00
List Price: $37.50
Complete Book
$185.00 - $295.00
InfoSci-OnDemand Powered Search
Full-text search over 75,600 research articles and chapters.
More Social
Science Titles
Related TitlesView all Social
Science search results