Success and Failure in Building Electronic Infrastructures in the Air Cargo Industry: A Comparison of The Netherlands and Hong Kong SAR

Success and Failure in Building Electronic Infrastructures in the Air Cargo Industry: A Comparison of The Netherlands and Hong Kong SAR

Ellen Christiaanse (University of Amsterdam, The Netherlands) and Jan Damsgaard (Aalborg University, Denmark)
DOI: 10.4018/978-1-93070-816-7.ch003
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Abstract

Reasons behind the failure and success of large-scale information systems projects continue to puzzle everyone involved in the design and implementation of IT. In particular in the airline industry very successful (passenger reservation) systems have been built which have totally changed the competitive arena of the industry. On the cargo side, however, attempts to implement large-scale community systems have largely failed across the globe. Air cargo parties are becoming increasingly aware of the importance of IT and they understand the value that IOS could provide for the total value chain performance. However, whereas in other sectors IOSs have been very successful, there are only fragmented examples of successful global systems in the air cargo community, and the penetration of IOS in the air cargo industry is by no means pervasive. This case describes the genesis and evolution of two IOSs in the air cargo community and identifies plausible explanations that lead one to be a success and one to be a failure. The two examples are drawn from Europe and from Hong Kong SAR. The case clearly demonstrates that it was the complex, institutional and technical choices made by the initiators of the system in terms of their competitive implications that were the main causes for the systems’ fate. The case thus concludes that it was the institutional factors involved in the relationships of the stakeholders that led to the opposite manifestations of the two initiatives, and that such factors should be taken into account when designing and implementing large-scale information systems.

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Table of Contents
Preface
Felix B. Tan
Chapter 1
Hans Lehmann
This chapter tells the case story of a Food Products Co-op from ‘Australasia’1 and their attempt to create a global information system. The Co-op is... Sample PDF
The Australasian Food Products Co-Op: A Global Information Systems Endeavour
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Chapter 2
Geoffrey S. Howard
LXS Ltd., a Toronto software house, has identified high market demand for their proposed new product called Estitherm, a Web-based software tool... Sample PDF
LXS Ltd. Meets Tight System Development Deadlines via the St. Lucia Connection
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Chapter 3
Ellen Christiaanse, Jan Damsgaard
Reasons behind the failure and success of large-scale information systems projects continue to puzzle everyone involved in the design and... Sample PDF
Success and Failure in Building Electronic Infrastructures in the Air Cargo Industry: A Comparison of The Netherlands and Hong Kong SAR
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Chapter 4
Michael J. Mol
This case weighs the advantages and disadvantages of going global. Ford presented its 1993 Mondeo model, sold as Mystique and Contour in North... Sample PDF
Ford Mondeo: A Model T World Car?
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Chapter 5
Emmanuel O. Tetteh
This chapter discusses a case example of Internet infrastructure and e-business strategy management in small and medium-sized firms (SMFs). The case... Sample PDF
Lone River Winery Company: A Case of Virtual Organization and Electronic Business Strategies in Small and Medium-Sized Firms
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Chapter 6
Yi Wei, Sirp J. De Boer
International strategic alliances are an increasingly popular way for companies to expand their operations beyond national boundaries. For small and... Sample PDF
Dancing with a Dragon: Snags in International Cooperation Between Two IT Companies
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Chapter 7
Pauline Ratnasingham
The growth of business-to-business e-commerce has highlighted the importance of computer and communications technologies and trading partner trust... Sample PDF
Success in Business-to-Business E-Commerce: Cisco New Zealand's Experience
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Chapter 8
Syed Nasirin
Geographical Information Systems (GISs) are becoming more prevalent for retailers in their use for both day-to-day and strategic long-term... Sample PDF
Geographical Information System (GIS) Implementation Success: Some Lessons from the British Food Retailers
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Chapter 9
Theordore H.K. Clark, Karl Reiner Lang, Will Wai-Kit Ma
This case concerns a recently launched retirement protection scheme, the Mandatory Provident Fund (MPF), in Hong Kong. Service providers, employers... Sample PDF
Implementing and Managing a Large-Scale E-Service: A Case on the Mandatory Provident Fund Scheme in Hong Kong
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Chapter 10
Nabeel Al Qirim
Telemedicine emerges as a viable solution to New Zealand health providers in reaching out to rural patients, in offering medical services and... Sample PDF
Enabling Electronic Medicine at Kiwicare: The Case of Video Conferencing Adoption for Psychiatry in New Zealand
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Chapter 11
Sherif Kamel
Learning, education and training using traditional class methods and/or emerging online techniques are all leading to improved ways to investing in... Sample PDF
The Role of Virtual Organizations in Post-Graduate Education in Egypt: The Case of the Regional IT Institute
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Chapter 12
Rebecca Watson, Michael D. Myers
Given the importance of the information technology industry in today’s global economy, much recent research has focused on the relative success of... Sample PDF
IT Industry Success in Small Countries: The Cases of Finland and New Zealand
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Chapter 13
Danielle Fowler, Paula M.C. Swatman, Craig Parker
Established supply chain management techniques such as Quick Response (QR) or Customer Relationship Management (CRM) have proven the potential... Sample PDF
Identifying Supply Chain Management and E-Commerce Opportunities at PaperCo Australia
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Chapter 14
Mahesh S. Raisinghani, Mahboob Rahman
Information technology (IT), which has evolved from the merger of computers, telecommunications and office automation technologies, is one of the... Sample PDF
Barriers to IT Industry Success: A Socio-Technical Case Study of Bangladesh
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