Success Surrogates in Representational Decision Support Systems

Abstract

Rapid and frequent organizational change has been a hallmark of business environments in the past two decades. Frequently, technology and new software development are embraced as aspects of complex strategies and tactical plans. Without sufficient analysis, the unforeseen consequences of change can result in unexpected disruptions and the loss of productivity. In order to better control these contingencies, modern managers often employ a variety of decision support aids. One such aid, classified as a representational decision support system, is discrete event simulation (DES).