Successful Business Process Improvement through E-Collaboration

Successful Business Process Improvement through E-Collaboration

Ned Kock (Texas A&M International University, USA)
DOI: 10.4018/978-1-59140-357-9.ch008
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Abstract

The idea of business process-focused improvement has been with us for many years. Many speculate that it is as old as the total quality management movement, which began in Japan in the 1950s. Some think the idea is much older, dating back to the time of the Pharaohs of Egypt.

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