Survey of IT Outstanding Experiences in US and UK Organizations

Survey of IT Outstanding Experiences in US and UK Organizations

Mary Cecelia Lacity (University of Missouri-St. Louis, USA) and Leslie P. Willcocks (Oxford University, UK)
Copyright: © 2002 |Pages: 30
DOI: 10.4018/978-1-930708-43-3.ch012
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The global IT outsourcing market is estimated to exceed $121 billion by the year 2001. To assess current market practices and experiences, a survey was distributed to 600 US and UK CIOs. The 101 US and UK respondents are generally pleased with information technology (IT) outsourcing. In particular, respondents rated overall supplier performance as “good,” respondents mostly realized the benefits they expected from IT outsourcing, and respondents characterized the majority of problems/issues as only “minor” in nature. The healthy IT outsourcing report card is likely explained by the scope and type of IT outsourcing practiced by responding organizations. The vast majority of respondents pursue selective outsourcing which is less risky than total outsourcing. Most respondents also use multiple suppliers rather than a single supplier, which allows for best-of-breed supplier selection. The healthy report card may also be explained by the types of IT activities selected for outsourcing. Respondents generally targeted IT infrastructure activities—such as disaster recovery, mainframe operations, network management, midrange operations, PC support, and help desk operations—rather than IT development or IT strategy. UK and US practices and outcomes were very similar, although a few exceptions are noteworthy. On average, UK organizations (30%) totally insourced IT more frequently than US organizations (8%). US organizations (29%) more frequently used a single supplier than UK organizations (9%). UK organizations (50%) use only one stakeholder to negotiate/define contracts compared to US organizations (9%). Differences may be explained by a more matured approach to outsourcing in the USA together with the higher preponderance of larger deals and organizations studied. Findings are compared to prior survey and case study research.

Complete Chapter List

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Table of Contents
Felix B. Tan
Chapter 1
Aryya Gangopadhyay, Zhensen Huang
The purpose of this research is to further the knowledge required for building electronic commerce systems that operate in multiple languages in... Sample PDF
Multilingual Electronic Commerce in a Global Economy
Chapter 2
Robert D. Galliers, Sue Newell
This article reviews and contrasts the experiences of two major companies in attempting significant change projects incorporating information and... Sample PDF
Electronic Commerce and Strategic Change within Organizations: Lessons from Two Cases
Chapter 3
Christy M.K. Cheung, Matthew K.O. Lee
Despite the phenomenal growth of Internet users in recent years, the penetration rate of Internet shopping is still low, and one of the most often... Sample PDF
Trust in Internet Shopping: Instrumental Development and Validation through Classical and Modern Approaches
Chapter 4
Jeffrey D. Katz
This chapter examines the impact of culture on the organizational and information technology infrastructures of global competitors while considering... Sample PDF
The Integral Role of Information Technology in Achieving Business Strategy Success: Managing the Information Resources of Global Competitors
Chapter 5
Bridget Allgood
Stock brokering services are available via the Internet, and investors in many countries can currently experience the benefits of Web-based share... Sample PDF
The New Realities of Online Trading in the New Global Marketplace
Chapter 6
Trevor T. Moores, Frank H. Gregory
The development of an information system typically requires debate between interested parties. In particular, debate between users is meant to... Sample PDF
The Impact of Culture on the Development of Information Systems: A Case Study
Chapter 7
G. Roland Kaye, Stephen Little
This paper argues that there are three factors that counter the inevitable movement towards globalization. Firstly the incremental force of... Sample PDF
Dysfunctional Development Pathways of Information and Communication Technology: Cultural Conflicts
Chapter 8
J. Christopher Westland
Internet auction markets offer customers a compelling new model for price discovery. This model places much more power in the hands of the consumer... Sample PDF
Ten Lessons that Internet Auction Markets Can Learn from Securities Market Automation
Chapter 9
Paul Mantelaers, Wander van den Berg
An increasing number of transnational information systems (TIS) is being developed and is operational. This paper describes a study that attempted... Sample PDF
Transnational Information Systems: Development and Management Issues
Chapter 10
Abel Usoro
There is a general agreement in the literature that social, technological, political, cultural, and economic factors encourage a greater number of... Sample PDF
The Place of ICT in Global Planning
Chapter 11
Vanessa Dirksen
In this paper, I propose a research framework called the ‘“cultural construction of information technology.” It extends the more widely known... Sample PDF
The Cultural Construction of Information Technology
Chapter 12
Mary Cecelia Lacity, Leslie P. Willcocks
The global IT outsourcing market is estimated to exceed $121 billion by the year 2001. To assess current market practices and experiences, a survey... Sample PDF
Survey of IT Outstanding Experiences in US and UK Organizations
Chapter 13
John Kidd, Tessa Yuk Lan Yau
Through the 1970’s to the present time the governance of the Japanese firm overseas has changed, moving towards a more international form of... Sample PDF
Management Integration through Software Applications: Japanese Manufacturing Firms in the UK Exert Control
Chapter 14
Peter Nelson Meso, Nancy Bogucki Duncan
The need for national information infrastructures (NII) in the world’s least developed countries (LDCs) tends to be overshadowed by the nation’s... Sample PDF
Can National Information Infrastructures Enhance Social Development in the Least Developed Countries?
Chapter 15
Thomas Kern, Leslie Willcocks
Information technology (IT) outsourcing continues to experience phenomenal growth, with an estimated market size of over $100 billion in 2000. Its... Sample PDF
Contract, Control and 'Presentation' in IT Outsourcing: Research in Thirteen UK Organizations
Chapter 16
Luiz Antonio Joia
This article presents a framework to link effectively different information technologies in order to coordinate a metabusiness, an innovative... Sample PDF
A Systematic Model to Integrate Information Technology into Metabusinesses: A Case Study in the Engineering Realms
Chapter 17
Helana Scheepers, Lars Mathiassen
South Africa is undergoing a number of changes, which has an effect on every aspect of society from the workplace to everyday life. South Africans... Sample PDF
Facial Social Risks in IT Development in South Africa - Learning from Scandinavia
Chapter 18
Adel M. Aladwani
Empirical research on project-level success of systems development in developing regions is lacking. Managers cannot rely on prescriptions suggested... Sample PDF
IS Project Characteristics and Performance: A Kuwaiti Illustration
Chapter 19
Petter Gottschalk
Information systems (IS) leadership roles have undergone fundamental changes over the past decade. Despite increased interest in recent years... Sample PDF
Information Systems Leadership Roles: An Empirical Study of Information Technology Managers in Norway
Chapter 20
Gurpreet S. Dhillon, Trevor T. Moores, Ray Hackney
We present a potential misalignment that many emerging economies may face with respect to the advent of networked organizations. We argue that... Sample PDF
The Problem of Networked Organizations in India: A Case Study
Chapter 21
Yogesh Malhotra
This article has the following objectives: to develop the need for assessing knowledge capital at the national economic level; to review a national... Sample PDF
Knowledge Assets in the Global Economy: Assessment of National Intellectual Capital
Chapter 22
Daniel Tomiuk, Alain Pinsonneault
The present chapter discusses the nature of e-loyalty in B2C e-commerce. Based on previous theoretical work on loyalty in traditional commercial... Sample PDF
The Nature of E-Loyalty in B2C E-Commerce
Chapter 23
Robert Snoke, Alan Underwood
This chapter describes the final phase of a study that validates a group of generic attributes of graduates of Australian undergraduate degree... Sample PDF
Generic Attributes of IS Graduates: An Analysis of Australian Views
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