Systems Thinking and Knowledge Management

Systems Thinking and Knowledge Management

Brian Lehaney (Coventry University, UK), Steve Clarke (University of Hull, UK), Elayne Coakes (University of Westminster, UK) and Gillian Jack (University of Glamorgan, UK)
Copyright: © 2004 |Pages: 44
DOI: 10.4018/978-1-59140-180-3.ch004
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Abstract

In order to understand knowledge management (KM), reference has been made to the insufficient nature of knowledge seen as either a purely technical or purely social phenomenon. This has led to an argument for a sociotechnical view of KM, which in this chapter is further developed to consider KM in more depth, and to try to answer the question: What kind of system is a knowledge management system?

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Table of Contents
Acknowledgments
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
Chapter 1
Introduction  (pages 1-11)
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
If you want quick-fix solutions, this book is not for you. If you want to “dare to know” how to look at an organisation differently, harness the... Sample PDF
Introduction
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Chapter 2
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
The previous chapter provided a broad introduction to knowledge management. As you might imagine, this is a complex area. This chapter begins to... Sample PDF
Knowledge Management in More Detail
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Chapter 3
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
Sociotechnical thinking is a subset of social theory and philosophy. This way of thinking is particularly relevant in domains such as information... Sample PDF
Sociotechnical Systems and Knowledge Management
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Chapter 4
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
In order to understand knowledge management (KM), reference has been made to the insufficient nature of knowledge seen as either a purely technical... Sample PDF
Systems Thinking and Knowledge Management
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Chapter 5
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
This research is concerned with developing a framework for the evaluation of an organisation’s potential to engage in knowledge management (an... Sample PDF
A Review of Knowledge Management Frameworks
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Chapter 6
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
Previous chapters have discussed the importance of systems and knowledge management. This is especially important with the shifts from traditional... Sample PDF
A Framework for Knowledge Management
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Chapter 7
Conclusions  (pages 244-245)
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
Three areas (staff, structures, and technology) interact in knowledge management. Knowledge processes are about the creation, retention, sharing... Sample PDF
Conclusions
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About the Authors