Systems Thinking and Knowledge Management
Brian Lehaney (Coventry University, UK), Steve Clarke (University of Hull, UK), Elayne Coakes (University of Westminster, UK) and Gillian Jack (University of Glamorgan, UK)
Copyright: © 2004
In order to understand knowledge management (KM), reference has been made to the insufficient nature of knowledge seen as either a purely technical or purely social phenomenon. This has led to an argument for a sociotechnical view of KM, which in this chapter is further developed to consider KM in more depth, and to try to answer the question: What kind of system is a knowledge management system?