Tacit Knowledge in Rapidly Evolving Organisational Environments

Tacit Knowledge in Rapidly Evolving Organisational Environments

Barbara Jones (MBS University of Manchester, UK), Angelo Failla (IBM Fondazione Milan (Director), Italy) and Bob Miller (MBS University of Manchester, UK)
DOI: 10.4018/978-1-60566-142-1.ch009
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Abstract

Constant renewal of the self-image and self-knowledge of the organisation becomes part of the day-to-day knowledge-in-use of front-line practitioners. The Network Enterprise is a model of business conducted by shifting alliances of partners developing innovative products and processes in close collaboration with their clients. Organisations abandon the concept of a central product, redefining themselves as providers of solutions. We draw on the experience of two ‘solution-providers’, one for-profit and one not-for-profit. The concept of a solution or transition requires practitioners to consider each individual case drawing on personal knowledge of the organisation’s accessible competencies and capacities. Choices among the possible solutions to the client’s problems can have unpredictable effects on the dynamics of the wider organisation. The necessarily personal use of heuristics magnifies the inescapable element of ‘drift’ inherent in the network enterprise. The dynamics generated by this will require the wider organisation to develop new standards and solution bundles.
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Tacit Knowledge In Rapidly Evolving Organisational Environments

This chapter examines how new technologies, which enable the emergence of new organisational forms, lead to the development of new kinds of tacit knowledge. In fact, we find that in addition to product and process innovation, innovation in the form of organisations is a major source of the emergence of “tacit knowledge” as a topic of discussion and research. All use of skill and knowledge in practice presupposes a background of tacit knowledge, what Michael Polanyi calls the “tacit component.” This tacit component remains invisible so long as its acquisition is an integral part of the socialisation of the individual, their education and professional training, and their assimilation into the culture of a particular firm or organisation. The emergence of “tacit knowledge” as a problem discussed and debated in economic and management literature is a function of the increasing pace and importance of innovation and of the perceived need to plan and foster innovation in every sphere of activity. The result is that new materials, new technologies and processes, and new forms of organisation and communication are developed and widely implemented long before it is possible to foresee their full implications and possibilities. The ways in which practitioners actually use and combine these innovations is itself a permanent source of new innovation. Much of the new knowledge developed in this way is inherently “tacit,” developed without any necessary realisation that what one is doing is new, unusual, or innovative. Even where this realisation is present, the exact nature of the innovation involved is often unclear because the practitioners involved do not have information on what they are doing differently from others.

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Table of Contents
Chapter 1
Claus Hohmann
This chapter introduces emotional digitalization as a phenomenon of future information systems. It argues that emotional digitalization is a... Sample PDF
Emotional Digitalization as Technology of the Post-Modern: A Reflexive Examination from the View of The Industry
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Chapter 2
Elias A. Hadzilias, Andrea Carugati
This chapter aims at defining a framework for the design of e-government services on cultural heritage. Starting from an analysis of three cases on... Sample PDF
Bridging User Requirements and Cultural Objects: A Process-Oriented Framework for Cultural E-Services
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Chapter 3
Samantha Bax, Tanya McGill
The technology acceptance model (TAM) is a popular model for the prediction of information systems acceptance behaviors, defining a causal linkage... Sample PDF
From Beliefs to Success: Utilizing an Expanded TAM to Predict Web Page Development Success
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Chapter 4
George E. Heilman, Jorge Brusa
This study assesses the psychometric properties of a Spanish translation of Doll and Torkzadeh’s End- User Computing Satisfaction (EUCS) survey... Sample PDF
Assessing a Spanish Translation of the End-User Computing Satisfaction Instrument
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Chapter 5
Ishraga Khattab, Steve Love
Over the last several years, the ubiquitous use of mobile phones by people from different cultures has grown enormously. For example, mobile phones... Sample PDF
Understanding the Impact of Culture on Mobile Phone Usage on Public Places: A Comparison between the UK and Sudan
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Chapter 6
Netta Iivari
Users should participate in information technology (IT) artifact development, but it has proven to be challenging. This applies also in the open... Sample PDF
Discourses on User Participation: Findings from Open Source Software Development Context
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Chapter 7
Anita Greenhill, Gordon Fletcher
In this article we build upon existing research and commentary from a variety of disciplinary sources, including information systems, organisational... Sample PDF
Exploring "Events" as an Information Systems Research Methodology
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Chapter 8
Hannakaisa Isomäki
This chapter describes a study clarifying information systems (IS) designers’ conceptions of human users of IS by drawing on in-depth interviews... Sample PDF
Different Levels of Information Systems Designers' Forms of Thought and Potential for Human-Centered Design
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Chapter 9
Barbara Jones, Angelo Failla, Bob Miller
Constant renewal of the self-image and self-knowledge of the organisation becomes part of the day-to-day knowledge-in-use of front-line... Sample PDF
Tacit Knowledge in Rapidly Evolving Organisational Environments
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Chapter 10
Anastasia Papazafeiropoulou, Reshma Gandecha
Interpretive flexibility is a term used to describe the diverse perspectives on what a technology is and can or can not do during the process of... Sample PDF
Interpretive Flexibility Along the Innovation Decision Process of the UK NHS Care Records Service (NCRS): Insights from a Local Implementation Case Study
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Chapter 11
Sylvie Albert, Rolland LeBrasseur
This article reviews the literature on networks and, more specifically, on the development of community telecommunication networks. It strives to... Sample PDF
Collaboration Challenges in Community Telecommunication Networks
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Chapter 12
Mary R. Lind
In this article, wireless technology use is addressed with a focus on the factors that underlie wireless interaction. A de-construction of the... Sample PDF
A De-Construction of Wireless Device Usage
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Chapter 13
François-Xavier de Vaujany
The following chapter suggests a critical realistic framework, which aims at modeling sociotechnical change linked to end-users’ IT appropriation... Sample PDF
Modeling Sociotechnical Change in IS with a Quantitative Longitudinal Approach: The PPR Method
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Chapter 14
Janet C. Dunlop
Today’s media are vast in both form and influence; however, few cultural studies scholars address the video gaming industry’s role in domestic... Sample PDF
The U.S. Video Game Industry: Analyzing Representation of Gender and Race
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Chapter 15
Luciano Floridi
The article argues that Information Ethics (IE) can provide a successful approach for coping with the challenges posed by our increasingly... Sample PDF
Global Information Ethics: The Importance of Being Environmentally Earnest
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Chapter 16
Philip Brey
In this chapter, I examine whether information ethics is culture relative. If it is, different approaches to information ethics are required in... Sample PDF
Is Information Ethics Culture-Relative?
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Chapter 17
John Weckert
This chapter examines the concept of offence, both its giving and taking, and argues that such an examination can shed some light on global ethical... Sample PDF
Giving and Taking Offence in a Global Context
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Chapter 18
Reima Suomi, Ari Serkkola, Markku Mikkonen
In this chapter we focus on the application of a mobile time reservation system for dental care. The specific application allocates cancelled... Sample PDF
GSM-Based SMS Time Reservation System for Dental Care
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Chapter 19
Debra Howcroft, Robert McDonald
Both academics and practitioners have invested considerably in the information systems evaluation arena, yet rewards remain elusive. The aim of this... Sample PDF
An Ethnographic Study of IS Investment Appraisal
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Chapter 20
Kevin Gallagher, Robert M. Mason
This chapter frames the requirements definition phase of systems design as a problem of knowledge transfer and learning between two communities of... Sample PDF
Reframing Information System Design as Learning Across Communities of Practice
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Chapter 21
Tanya Bondarouk, Maarten van Riemsdijk
In this chapter, we conceptualize the implementation process associated with SAP_HR as an experiential learning one (Kolb, 1984), and analyze... Sample PDF
Successes and Failures of SAP Implementation: A Learning Perspective
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Chapter 22
Pietro Murano, Patrik O’Brian Holt
Experimental work on anthropomorphic feedback in user interfaces has shown inconsistent results and researchers offer differing opinions as to the... Sample PDF
Anthropomorphic Feedback in User Interfaces: The Effect of Personality Traits, Context and Grice's Maxims on Effectiveness and Preferences
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Chapter 23
Richard Diamond
This study explores decision premises that were used to manage and stabilise a complex technochange programme in a financial institution. Decision... Sample PDF
Several Simple Shared Stable Decision Premises for Technochange
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Chapter 24
Alison Adam, Paul Spedding
This chapter considers the question of how we may trust automatically generated program code. The code walkthroughs and inspections of software... Sample PDF
Trusting Computers Through Trusting Humans: Software Verification in a Safety-Critical Information System
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