Task-Based Knowledge Management Approach

Abstract

In modern organizations, the major role of knowledge management is supporting knowledge work. The concept of knowledge work assumes not only task performance, but also the review and evaluation of the work done in order to understand and learn from the experience. Knowledge work relies on a body of knowledge to support processes that address both the performance of work and the intellective aspects of the work activity (Zuboff, 1988). In this sense knowledge management becomes one of the most important mechanisms in implementing such support. In this article we present task-based knowledge management (TbKM) as an alternative approach to knowledge management (KM).