A Taxonomy of Stakeholders: Human Roles in System Development

A Taxonomy of Stakeholders: Human Roles in System Development

Ian F. Alexander (Scenario Plus Ltd. & City University, UK)
Copyright: © 2007 |Pages: 47
DOI: 10.4018/978-1-59904-268-8.ch002
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Abstract

Systems engineers have often paid too little attention to the nature of the so-called “users” of products under development. These are better called Stakeholders, as many roles are involved, and few of those are in direct contact with the developed products. A simple and robust conceptual framework for classifying development stakeholders – a taxonomy – is proposed. The taxonomy is product-centric, with concentric ‘Circles’ denoting broad categories of stakeholder. Within these, generic ‘Slots’ describe typical classes of stakeholder; these are subdivided into ‘Roles’ which are expected to vary at least in name with the domain. Examples are given, and a popular template is reanalysed using the framework. The taxonomy has immediate value in identifying and validating stakeholder roles in requirements elicitation. This helps to ensure that key viewpoints on requirements are not missed. That in turn reduces the risk of instability and failure during development.

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Table of Contents
Chapter 1
Eileen M. Trauth, Lynette Kvasny, Anita Greenhill
In this chapter, we explore the methodological and epistemological implications of conducting feminist, gender research in the information systems... Sample PDF
Conduting Feminist Gender Research in the Information Systems Field
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Chapter 2
Ian F. Alexander
Systems engineers have often paid too little attention to the nature of the so-called “users” of products under development. These are better called... Sample PDF
A Taxonomy of Stakeholders: Human Roles in System Development
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Chapter 3
Susan E. George
This paper examines the development of 21st century virtual communities, focusing upon those communities that have emerged for virtual religion. It... Sample PDF
21st Century Religious Communities
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Chapter 4
Sarah Spiekermann
Using privacy and security technology becomes increasingly important in many application areas, for companies as well as for consumers. However, the... Sample PDF
Protecting One's Privacy: Insighs into the Views and Nature of the Early Adopters of Privacy Services
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Chapter 5
Peter Wright, John McCarthy, Lisa Meekison
In this paper we outline a relational approach to experience, which we have used to develop a practitioner-oriented framework for analysing user... Sample PDF
A Practioner-Centered Assessment of a User-Experience Framework
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Chapter 6
Charlie C. Chen, Albert L. Harris, Lorne Olfman
The continued and increasing use of online asynchronous learning (OAL) environments for training raises the question whether behavior modeling, the... Sample PDF
Impacts of Behavior Modeling in Online Asynchronous Learning Environments
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Chapter 7
Steve Sawyer, Andrea Tapia
In this paper we discuss the sociotechnical nature of mobile computing as used by three policing agencies within the United States. Mobile devices... Sample PDF
The Sociotechnical Nature of Mobile Computing Work: Evidence from a Study of Policing in the United States
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Chapter 8
Giuseppina Pellegrino
Sociotechnical action, as interpreted in this article, comprises a wide array of elements which shape technological artefacts as socio-material and... Sample PDF
Rhetoric, Practice, and Context-Sensitivity in Sociotechnical Action: The Compass Case
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Chapter 9
Göran Goldkuhl, Par J. Agerfalk
There are many attempts to explain success and failure in information systems. Many of these refer to a purported socio-technical gap. In this paper... Sample PDF
The Socio-Pragmatics of IT Artefacts: Reconciling the Pragmatic, Social, Semiotic, and Technical
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Chapter 10
Christian Clausen, Yutaka Yoshinaka
The chapter addresses how insights from the social shaping tradition and political process theory may contribute to an understanding of the... Sample PDF
Sociotechnical Spaces: Guiding Politics, Staging Design
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Chapter 11
Alistair Mutch
The case for ‘analytical dualism’ as a means of approaching sociotechnical action is presented as an alternative to accounts which tend to conflate... Sample PDF
Concerns with "Mutual Constitution": A Critical Realist Commentary
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Chapter 12
Jose Esteves, Joan Pastor, Josep Casanovas
In this chapter a framework for monitoring user involvement and participation within ERP implementation projects is proposed, by using the... Sample PDF
A Frameowrk for Monitoring User Involvement and Participation in ERP Implementation Projects
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Chapter 13
Laurence Brooks, Christopher J. Davis, Mark Lycett
Using Personal Construct Theory (PCT) as an underlying conceptual frame, this chapter explores the interdependence of organisations and information... Sample PDF
Investigating the Interdependence of Organisations and Information Systems
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Chapter 14
Margreet B. Michel-Verke, Roel W. Schuring, Ton A.M. Spil
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Chapter 15
Dick Stenmark
As a much needed quality in today’s businesses, creativity is an important area of research. Creativity is a complex and multi-faceted concept and... Sample PDF
Contextual Characteristics of Creativity: Effects on IT-Supported Organisational Brainstorming
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