Technology Use in an Online MBA Program

Abstract

The applications of advanced communication technology hold promises for high-quality online education. However, there is scant research on the uses of online communication technologies for effective online learning environments. The purpose of this study was to examine several aspects of technology use in a rapidly growing online MBA program in a top ranked university: patterns of technology use, interactivity level of the technology employed, and challenges and issues the instructors encountered when using those technologies. The study concluded that email, course announcements, and asynchronous forums were among the most frequently used technologies by online instructors. Using Roblyer and Ekhaml’s (2000) interaction framework as a guide, technology use was at a low to moderate interactivity level across courses in this program. In general, instructors preferred asynchronous technology over synchronous technology. The challenges, issues, and opportunities of using technology indicated the need to explore the features of interactive technologies more proactively as well as an awareness to incorporate innovative pedagogies into online courses to take advantage of the potential for learner interactivity and engagement online.

Key Terms in this Chapter

Interactivity: Interactivity refers to a reciprocal exchange between two or more parties involved.

Online Education: Online education refers to instructional activities or programs that were delivered over the World Wide Web.

Virtual Teaming: Virtual teaming refers to a distributed group of people that collaboratively work together through electronic media.

Asynchronous Discussion: Asynchronous discussion refers to an online discussion that participants can access and participate at different times and at their convenience.

Course Management System: Course management system refers to a software program with a set of tools that allows instructors to deliver electronic course content and manage the teaching and learning process.

Synchronous Discussion: Synchronous discussion refers to an online discussion that participants have to be present at the same time in order to participate.