Technology, Web 2.0 and Beyond

Technology, Web 2.0 and Beyond

Laurence Lock Lee (University of Sydney, Australia)
DOI: 10.4018/978-1-60566-084-4.ch011
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Abstract

In this chapter the impact of the technology trends implied by web 2.0 and beyond, on IT Governance and sourcing will be addressed. The remainder of this chapter will provide a description of the evolution of IT developments through to the introduction of Web 2.0 technology, as it relates to IT Governance and sourcing strategies.
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The Web is more a social creation than a technical one. I designed it for a social effect—to help people work together.” (Berners-Lee, 1999, p.123)

That said, despite the initial aspirations of Berners-Lee in the early 1990s, it is only now that many of these aspirations are being realised. The most important of these is the facilities the Web now provides for people to not only work together, but socialise in a way that had previously not been possible. Web 2.0 is forcing individuals to think seriously about their work/life mix. From an IT Governance and sourcing perspective, the ability to control what staff do with IT and what IT they choose to use is continuously diminishing. In this chapter the impact of the technology trends implied by web 2.0 and beyond, on IT Governance and sourcing will be addressed.

The remainder of this chapter will provide a description of the evolution of IT developments through to the introduction of Web 2.0 technology, as it relates to IT Governance and sourcing strategies. Automating business processes has been the “bread and butter” IT application. Business process management technologies are still being actively developed to push the limits of business process automation. Today however, tacit knowledge intensive business practices do not lend themselves to automation. The role of technology therefore becomes a symbiotic sharing of responsibilities between the human worker and IT technology. The changing technology needs required to support knowledge based business practices will be addressed here. The final part of the chapter identifies new measurement technologies appropriate for managing in a networked business environment. These emerging “Net Mining” techniques can be used to provide the necessary business monitoring and intelligence capabilities with networks, that data warehousing techniques provide for conventional business processes.

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Business Process Vs. Business Practice

The concepts of codification, explicit knowledge, tacit knowledge, routine work, processes and practices are not new, but still engender a degree of confusion through their different interpretations. It is important to delineate “process” from “practice” if one is to attempt to operationalise them. “Process” is strongly associated with concepts like “explicit knowledge”, “routine” and “codification” while “practice” has similarly strong associations with “tacit knowledge”, “heuristics” and “non-codification”. Three themes can be traced back to Simon’s theory of “bounded rationality” (Simon, 1979). This theory identifies the limitations within which managers can employ rational decision-making techniques. Rational decision-making implies an ability to make explicit the “process” of decision-making. Outside the bounds of rationality, managers will rely on intuition and emotion to guide their decision-making (Simon, 1987).

Complete Chapter List

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Table of Contents
Foreword
Leslie Willcocks
Acknowledgment
Chapter 1
Introduction  (pages 1-12)
Laurence Lock Lee
The information technology (IT) industry has a relatively short history in global markets but can put claim to a disproportionate number of... Sample PDF
Introduction
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Chapter 2
IT Governance  (pages 13-33)
Laurence Lock Lee
In this chapter a selective review of current IT Governance practice is provided. The intent is to provide a context for future chapters rather than... Sample PDF
IT Governance
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Chapter 3
Multisourcing Networks  (pages 34-53)
Laurence Lock Lee
So how did multisourcing networks come about? It is worth taking some time to trace the evolution in business that has brought us to this point of... Sample PDF
Multisourcing Networks
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Chapter 4
Laurence Lock Lee
J.B. Quinn’s influential book on The Intelligent Enterprise was published in 1992 and joined a small cadre of scholars and practitioners reacting to... Sample PDF
The Intelligent Enterprise
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Chapter 5
Laurence Lock Lee
This chapter is concerned with building up the concept of Corporate Social Capital (SC) as a critical firm resource in terms the governance of... Sample PDF
Corporate Social Capital and the Intelligent Enterprise
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Chapter 6
Laurence Lock Lee
Traditionally the competency of an IT worker has been largely measured in technical terms. The ability to understand and deploy complex technology... Sample PDF
Personal Network Competencies
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Chapter 7
Laurence Lock Lee
The growing interest in internal networks within organisations has been spawned by the apparent ineffectiveness of the traditional hierarchical... Sample PDF
Intra-Organizational Networks
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Chapter 8
Laurence Lock Lee
In this chapter a brief review of the IT industry networks is conducted followed by sections on a suite of novel research techniques that are... Sample PDF
Research Linking Corporate Social Capital and Performance in the IT Global Marketplace
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Chapter 9
ITIL and Value Networks  (pages 210-237)
Laurence Lock Lee
In this chapter a management framework designed by and for the IT function will be reviewed from a network’s perspective. ITIL (Information... Sample PDF
ITIL and Value Networks
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Chapter 10
Laurence Lock Lee
This chapter will initially take a closer look at the extent of networking in the global IT markets. Novel market research techniques are used to... Sample PDF
The Global IT Outsourcing Market: A Network Perspective
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Chapter 11
Laurence Lock Lee
In this chapter the impact of the technology trends implied by web 2.0 and beyond, on IT Governance and sourcing will be addressed. The remainder of... Sample PDF
Technology, Web 2.0 and Beyond
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Chapter 12
Laurence Lock Lee
It is argued that the intangible elements are growing in importance as the world’s economies become increasingly interdependent. Therefore the time... Sample PDF
Guidelines for IT Governance and Multisourcing in the Networked Economy
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Chapter 13
Research Methology  (pages 315-348)
Laurence Lock Lee
This appendix provides a detailed description of the methods, analytical techniques and data sources used to address the two research questions, and... Sample PDF
Research Methology
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About the Author