This study is evaluating the effective use of telecentres by small business owners. The world has changed and new ways of accessing information and obtaining knowledge is around. Telecentres can therefore play an effective role in facilitating communication between customers and small business owners. Telecentres will enable customers to access information such as services, prices, statements, information regarding a product, missed payments, history of credit supplied, etc. The study used a questionnaire to collect data. The study comes up with some recommendations that can be used by small business owners to improve their use of ICTs and telecentres.