Telecentres and Their Impact on Information Technology Investment for Small Business

Telecentres and Their Impact on Information Technology Investment for Small Business

Maxwell M. Buthelezi (KwaZulu-Natal Financial Services, South Africa) and Marcus Sikhakhane (SDT Financial Software Solutions (Pty) Ltd., South Africa)
DOI: 10.4018/978-1-59140-802-4.ch002
OnDemand PDF Download:
$37.50

Abstract

This study is evaluating the effective use of telecentres by small business owners. The world has changed and new ways of accessing information and obtaining knowledge is around. Telecentres can therefore play an effective role in facilitating communication between customers and small business owners. Telecentres will enable customers to access information such as services, prices, statements, information regarding a product, missed payments, history of credit supplied, etc. The study used a questionnaire to collect data. The study comes up with some recommendations that can be used by small business owners to improve their use of ICTs and telecentres.

Complete Chapter List

Search this Book:
Reset