The telecommunications industry (TI) is challenged by a significant increase in the complexity of information transfer due to a recent proliferation of data mining technologies, techniques and applications. As the result, TI is facing a fundamental paradigm shift, with the convergence of voice and data services as well as ever expanding technologies to its users. This technological movement towards a convergence of telephony and computer technologies, web-based networks, and wired and wireless services is creating areas of tremendous opportunities. These areas of opportunity are for continuous quality improvements and applications of the voice and data convergence mining techniques and their implementations. The TI’s implementation of the data mining algorithms reduces information overload, increases data integrity and accuracy, and effectively manages its global networks.