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Theoretical and Practical Aspects of Knowledge Management

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DOI: 10.4018/978-1-59140-573-3.ch112|
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MLA

Land, Frank, Sevasti-Melissa Nolas and Urooj Amjad. "Theoretical and Practical Aspects of Knowledge Management." Encyclopedia of Knowledge Management. IGI Global, 2006. 855-861. Web. 19 Dec. 2014. doi:10.4018/978-1-59140-573-3.ch112

APA

Land, F., Nolas, S., & Amjad, U. (2006). Theoretical and Practical Aspects of Knowledge Management. In D. Schwartz (Ed.), Encyclopedia of Knowledge Management (pp. 855-861). Hershey, PA: Information Science Reference. doi:10.4018/978-1-59140-573-3.ch112

Chicago

Land, Frank, Sevasti-Melissa Nolas and Urooj Amjad. "Theoretical and Practical Aspects of Knowledge Management." In Encyclopedia of Knowledge Management, ed. David Schwartz, 855-861 (2006), accessed December 19, 2014. doi:10.4018/978-1-59140-573-3.ch112

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Abstract

The last decade of the 20th century saw the emergence of a new discipline within the realm of information systems, which became known as knowledge management (KM). As such, it has become one of the most discussed issues amongst academics and practitioners working in the information systems and human resource management arenas (Prusack, 2001). Amongst academics it has become an area of specialisation with research projects, journals, conferences, books, encyclopaedias, and numerous papers devoted to the topic. Businesses are investing heavily in buying or developing KM supportive systems. However, predominately researchers and practitioners in this area have tended to see (see for example, Alavi & Leidner, 2001; Baskerville, 1998): 1. consider the context in which knowledge management takes place as teams of knowledge workers in communities of practice, whose performance and the performance of their organisation, can be enhanced by knowledge sharing; 2. focus on the process—the creation and application of knowledge management programmes and systems as an organisational resource—neglecting, with some exceptions (Alvesson & Karreman, 2001; Swan & Scarborough, 2001; Schultze, 1999), the wider context in which knowledge management takes place and the fact that resources can be used in ways that can be both creative and destructive, facilitating and manipulative; and 3. stress the role of technology as the enabling agent for KM.
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Complete Chapter List

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Contents by Category
Foreword
Laurence Prusak
Knowledge Management as a Layered Multi-Disciplinary Pursuit
David Schwartz
Chapter 1
Tom Butler
Under the influence of Enlightenment epistemological thought, the social sciences have exhibited a distinct tendency to prefer deterministic1... Sample PDF
Anti-Foundational Knowledge Management
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Chapter 2
David G. Schwartz
Defining and understanding knowledge is a rather broad and open-ended pursuit. We can narrow it considerably by stating that we are interested in... Sample PDF
Aristotelian View of Knowledge Management
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Chapter 3
Barry E. Atkinson, Frada Burstein
Knowledge of past activities, discoveries, and events is applied by businesses to support everyday operations in much the same manner that human... Sample PDF
Biological and Information Systems Approaches
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Chapter 4
Capability Maturity  (pages 24-29)
Alfs T. Berztiss
The dependence of any organization on knowledge management is clearly understood. Actually, we should distinguish between knowledge management (KM)... Sample PDF
Capability Maturity
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Chapter 5
Elayne Coakes, Steve Clarke
This article looks at the concept of communities of practice (CoPs) in the workplace. The theories surrounding these types of communities are still... Sample PDF
Communitites of Practice
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Chapter 6
Gabriel Cepeda-Carrion
Knowledge management has been proposed as a fundamental strategic process and the only sustainable competitive advantage for firms (Grant, 1996;... Sample PDF
Competitive Advantage of Knowledge Management
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Chapter 7
Kevin R. Parker, Philip S. Nitse
Knowledge management (KM) is the process through which organizational performance is improved through better management of corporate knowledge. Its... Sample PDF
Competitive Intelligence Gathering
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Chapter 8
Mark E. Nissen, Raymond E. Levitt
Systematic development of new knowledge is as important in the developing field of knowledge management (KM) as in other social science and... Sample PDF
Computational Experimentation
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Chapter 9
Coopetition  (pages 58-66)
Claudia Loebbecke, Albert Angehrn
Behind the emerging digital façade, companies have started to operate in a distributed fashion. The intricate connectivity among these firms implies... Sample PDF
Coopetition
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Chapter 10
Rose Dieng-Kuntz
An organization is made up of people interacting for common objectives, in a given structure (may be rather formal in the case of a company, an... Sample PDF
Corporate Semantic Webs
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Chapter 11
Shiraj Khan, Auroop R. Ganguly, Amar Gupta
Business forecasts and predictive models are rarely perfect. A paraphrase of the Nobel winning physicist Neils Bohr is apt in this context... Sample PDF
Creating Knowledge for Business Decision Making
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Chapter 12
Scott Paquette
As companies begin to develop competence in managing internal knowledge and applying it towards achieving organizational goals, they are setting... Sample PDF
Customer Knowledge Management
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Chapter 13
Data Semantics  (pages 97-104)
Daniel W. Gillman
Almost every organization, public or private, for profit or non-profit, manages data in some way. Data is a major corporate resource. It is... Sample PDF
Data Semantics
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Chapter 14
Simona Colucci, Tommaso Di Noia, Eugenio Di Sciascio, Francesco M. Donini, Marina Mongiello
Resource retrieval addresses the problem of finding best matches to a request among available resources, with both the request and the resources... Sample PDF
Description Logic-Based Resource Retrieval
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Chapter 15
Dissemination in Portals  (pages 115-121)
Steven Woods, Stephen R. Poteet, Anne Kao, Lesley Quach
While there are many aspects to managing corporate knowledge, one key issue is how to disseminate corporate documents with appropriate context. Upon... Sample PDF
Dissemination in Portals
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Chapter 16
Roberta Cuel, Paolo Bouquet, Matteo Bonifacio
In dynamic markets (characterized by the specialization of work, outsourcing processes, just-in-time and distributed productions, etc.), firms have... Sample PDF
Distributed Knowledge Management
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Chapter 17
Document Search Practices  (pages 130-136)
Karen L. Corral, Ryan C. LaBrie, Robert D. St. Louis
A large portion of the knowledge of most organizations is contained in electronic documents. For users to get pertinent information from the... Sample PDF
Document Search Practices
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Chapter 18
Domain Ontologies  (pages 137-144)
Matteo Cristani, Roberta Cuel
In conceptual modeling we need to consider a general level of abstraction where the domain of interest is formalized in an independent way with... Sample PDF
Domain Ontologies
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Chapter 19
Dynamic Taxonomies  (pages 145-151)
Giovanni M. Sacco
End-user interactive access to complex information is one of the key functionalities of knowledge management systems. Traditionally, access... Sample PDF
Dynamic Taxonomies
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Chapter 20
Shyamala C. Sivakumar
Today, most organizations need to extend lifelong learning opportunities to their employees in order to be successful in an increasingly competitive... Sample PDF
E-Learning for Knowledge Dissemination
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Chapter 21
Z. M. Ma
In recent years, greater global competition is pressuring organizations to produce industrial products with the shortest possible lead times, high... Sample PDF
Engineering Design Knowledge Management
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Chapter 22
Jeremy Aarons
This article surveys and explores the relationship between epistemology and knowledge management (KM). Epistemology is the branch of philosophy... Sample PDF
Epistemology and Knowledge Management
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Chapter 23
Rafael Andreu, Sandra Sieber
In this article we discuss how knowledge and learning contribute to developing sustainable competitive advantages in firms. We argue that effective... Sample PDF
External and Internal Knowledge in Organizations
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Chapter 24
Jeroen Kraaijenbrink, Fons Wijnhoven
As an academic field, knowledge management has concentrated on the creation, storage, retrieval, transfer, and application of knowledge within... Sample PDF
External Knowledge Integration
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Chapter 25
Christie M. Fuller, Rick L. Wilson
Neural networks (NN) as classifier systems have shown great promise in many problem domains in empirical studies over the past two decades. Using... Sample PDF
Extracting Knowledge from Neural Networks
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Chapter 26
Susan Imberman, Abdullah Uz Uz Tansel
With the advent of mass storage devices, databases have become larger and larger. Point-of-sale data, patient medical data, scientific data, and... Sample PDF
Frequent Itemset Mining and Association Rules
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Chapter 27
Kostas Metaxiotis
The healthcare environment is changing rapidly, and effective management of the knowledge base in this area is an integral part of delivering... Sample PDF
Healthcare Knowledge Management
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Chapter 28
Nicolas Prat
Knowledge management (KM) is a multidisciplinary subject, with contributions from such disciplines as information systems (IS) and information... Sample PDF
A Hierarchical Model for Knowledge Management
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Chapter 29
Iris Reychav, Jacob Weisberg
Growing competitiveness, joined with the frequently occurring technological changes in the global age, raise the importance of human capital in the... Sample PDF
Human Capital in Knowledge Creation, Management and Utilization
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Chapter 30
Irma Becerra-Fernandez, Rajiv Sabherwal
Rapid changes in the field of knowledge management (KM) have to a great extent resulted from the dramatic progress we have witnessed in the field of... Sample PDF
ICT and Knowledge Management Systems
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Chapter 31
Hamid R. Ekbia, Noriko Hara
The role of incentives in organizational behavior has long been recognized and studied (Whyte, 1955; Hertzberg, 1959). This role becomes ever more... Sample PDF
Incentive Structures in Knowledge Management
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Chapter 32
Inquiring Organizations  (pages 244-250)
Dianne Hall, David Croasdell
In order to manage knowledge and operate successfully in today’s information-intensive business environments, various organizational forms have... Sample PDF
Inquiring Organizations
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Chapter 33
Integrated Modeling  (pages 251-258)
Thomas Hadrich, Ronald Maier
Modeling is a key task in order to analyze, understand, and improve business processes and organizational structures, and to support the design... Sample PDF
Integrated Modeling
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Chapter 34
Doron Tauber, David G. Schwartz
Information systems research has clearly recognized that knowledge management systems (KMSs) have different characteristics and requirements than... Sample PDF
Integrating Knowledge Management with the Systems Analysis Process
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Chapter 35
Dongming Xu, Huaiqing Wang
Knowledge management (KM) and e-learning are two concepts that address the requirements of lifelong learning. Over the past several years, there has... Sample PDF
Integration of Knowledge Management and E-Learning
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Chapter 36
Intellectual Capital  (pages 274-280)
H Hsu
Today’s economy is characterized by a rapid rate of change, globalization, and knowledge-intensive products. This makes knowledge management (KM)... Sample PDF
Intellectual Capital
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Chapter 37
Gil Ariely
Knowledge management (KM) and intellectual capital (IC) are not one and the same, and although some overlap is apparent, the relationship is far... Sample PDF
Intellectual Capital and Knowledge Management
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Chapter 38
Antonio Badia
At the end of the Cold War, the intelligence situation (characterized in the past by a confrontation among equals and information scarcity) changed... Sample PDF
Intelligence and Counterterrorism Tasks
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Chapter 39
Rajesh Natarajan, B. Shekar
Knowledge management (KM) transforms a firm’s knowledge-based resources into a source of competitive advantage. Knowledge creation, a KM process... Sample PDF
Interesting Knowledge Patterns in Databases
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Chapter 40
Kees Boersma, Sytze Kingma
In this article, we will analyze the cultural dimension of intranets as knowledge management tools within organizations. An intranet is an... Sample PDF
Intranet and Organizational Learning
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Chapter 41
Knowledge Calibration  (pages 311-316)
Ronald E. Goldsmith, Kishore Gopalakrishna Pillai
The purpose of this article is to describe the concept of knowledge calibration within the context of knowledge management. Knowledge calibration is... Sample PDF
Knowledge Calibration
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Chapter 42
Knowledge Communication  (pages 317-325)
M.J. Eppler
Communicating professional knowledge is a key activity for today’s specialized workforce. The efficient and effective transfer of experiences... Sample PDF
Knowledge Communication
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Chapter 43
Knowledge Creation  (pages 326-335)
Nilmini Wickramasinghe
Knowledge management (KM) is a newly emerging approach aimed at addressing today’s business challenges to increase efficiency and efficacy of core... Sample PDF
Knowledge Creation
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Chapter 44
Knowledge Flow  (pages 336-343)
Vincent M. Ribière, Juan A. Román
Various models and frameworks have been used to represent the flows of knowledge in an organization. The first and most popular of these remains the... Sample PDF
Knowledge Flow
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Chapter 45
Marco Paukert, Claudia Niederée, Matthias Hemmje
The success of industrial and scientific research has always been dependent on new discoveries and innovations, but tighter budgets and increasing... Sample PDF
Knowledge in Innovation Processes
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Chapter 46
Knowledge Integration  (pages 352-359)
Hans Berends, Hans van der Bij, Mathieu Weggeman
In most organizations, specialized knowledge is dispersed over organization members (Tsoukas, 1996). Organization members have different educational... Sample PDF
Knowledge Integration
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Chapter 47
Knowledge Intermediation  (pages 360-367)
Enrico Scarso, Ettore Bolisani
Since knowledge is increasingly regarded as the central source of competitive advantage, a “cognitive” interpretation of business activities becomes... Sample PDF
Knowledge Intermediation
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Chapter 48
Leon Sterling
The agent has existed as a concept for thousands of years. In the human context, an agent is a person that performs some task on your behalf, for... Sample PDF
Knowledge Management Agents
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Chapter 49
Suzanne Zyngier
There are many barriers to the implementation of knowledge management (KM) strategies. These include the lack of time and financial resources... Sample PDF
Knowledge Management Governance
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Chapter 50
Dieter Fink, Georg Disterer
For professional service firms, such as consultants, accountants, lawyers, architects, and engineers, knowledge is a capacity to act. Knowledge can... Sample PDF
Knowledge Management in Professional Service Firms
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Chapter 51
Guy Boy, Yvonne Barnard
Knowledge management in the design of safety-critical systems addresses the question of how designers can share, capitalize, and reuse knowledge in... Sample PDF
Knowledge Management in Safety-Critical Systems Analysis
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Chapter 52
Clyde W. Holsapple, K. D. Joshi
Many definitions of ontology are posited in the literature (see Guarino, 2004). Here, we adopt Gruber’s (1995) view which defines ontologies as... Sample PDF
Knowledge Management Ontology
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Chapter 53
Frank Land, Urooj Amjad, Sevasti-Melissa Nolas
Knowledge management (KM), as a topic for academic research and practical implementation, has had a short history dating back only to the early... Sample PDF
Knowledge Management Processes
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Chapter 54
Rodrigo Baroni de Carvalho, Marta Arau´jo Tavares Ferreira
Due to the vagueness of the concept of knowledge, the software market for knowledge management (KM) seems to be quite confusing. Technology vendors... Sample PDF
Knowledge Management Software
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Chapter 55
Clyde W. Holsapple, Kiku Jones
Knowledge-based organizations (Holsapple & Whinston, 1987; Paradice & Courtney, 1989; Bennet & Bennet, 2003) are intentionally concerned with making... Sample PDF
Knowledge Management Strategy Formation
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Chapter 56
Murray E. Jennex
Alavi and Leidner (2001, p. 114) defined knowledge management systems (KMSs) as “IT-based systems developed to support and enhance the... Sample PDF
Knowledge Management Success Models
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Chapter 57
Murray E. Jennex
What does it take to build a successful knowledge management system (KMS)? Knowing the essential success factors is useful as it provides... Sample PDF
Knowledge Management System Success Factors
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Chapter 58
Ronald Maier, Thomas Hadrich
Knowledge management systems (KMSs) are seen as enabling technologies for an effective and efficient knowledge management (KM). However, up to date... Sample PDF
Knowledge Management Systems
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Chapter 59
Knowledge Organizations  (pages 451-458)
Daniel L. Davenport, Clyde W. Hosapple
An important endeavor within the field of knowledge management (KM) is to better understand the nature of knowledge organizations. These are... Sample PDF
Knowledge Organizations
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Chapter 60
Atreyi Kankanhalli, Bernard C.Y. Tan, Kwok-Kee Wei
In a knowledge-based economy, organizations find it difficult to compete based upon the individual knowledge of a few organizational members. This... Sample PDF
Knowledge Producers and Consumers
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Chapter 61
Knowledge Representation  (pages 467-477)
Gian Piero Zarri
In 1982, Allen Newell introduced the “knowledge level” principle (Newell, 1982) and revolutionized the traditional way of conceiving the... Sample PDF
Knowledge Representation
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Chapter 62
Pankaj Kamthan, Hsueh-Ieng Pai
The reliance on past experience and expertise is critical to any development. Patterns are a reusable form of knowledge gained by experts in solving... Sample PDF
Knowledge Representation in Pattern Management
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Chapter 63
Knowledge Reuse  (pages 487-492)
Ilan Oshri
Knowledge reuse is the process through which knowledge is captured, validated, stored, and retrieved. Through the reuse of knowledge, organizations... Sample PDF
Knowledge Reuse
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Chapter 64
Knowledge Sharing  (pages 493-498)
William R. King
Knowledge sharing (KS) is critical to organizations that wish to use their knowledge as an asset to achieve competitive advantage. Knowledge... Sample PDF
Knowledge Sharing
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Chapter 65
Keith L. Lindsey
To ensure continued existence, an organization must develop ways to share the knowledge that is possessed within that organization with the people... Sample PDF
Knowledge Sharing Barriers
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Chapter 66
Carolyn McKinnell Jacobson
As Peter Drucker (2000) has pointed out, the foundation of the 21st century organization is no longer money or capital or even technology; it is... Sample PDF
Knowledge Sharing Between Individuals
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Chapter 67
Chad Saunders
Given the reliance on knowledge-based resources over traditional assets, the professional context serves as a heightened environment in which to... Sample PDF
Knowledge Sharing in Legal Practice
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Chapter 68
Rick L. Wilson, Peter A. Rosen, Mohammad Saad Al-Ahmadi
Considerable research has been done in the recent past that compares the performance of different data mining techniques on various data sets (e.g.... Sample PDF
Knowledge Structure and Data Mining Techniques
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Chapter 69
Kam Hou Vat
The last decade of the 20th century saw explosive growth in discussions about knowledge—knowledge work, knowledge management, knowledge-based... Sample PDF
Knowledge Synthesis Framework
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Chapter 70
Knowledge Transfer  (pages 538-543)
William R. King
The term knowledge transfer (KT) is often used in a generic sense to include any exchange of knowledge between or among individuals, teams, groups... Sample PDF
Knowledge Transfer
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Chapter 71
Franz Hofer
Many policy makers and researchers consider knowledge transfer between academia and industry as one of the most promising measures to strengthen... Sample PDF
Knowledge Transfer Between Academia and Industry
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Chapter 72
Knowledge Visualization  (pages 551-560)
Martin J. Eppler, Remo A. Burkhard
Making knowledge visible so that it can be better accessed, discussed, valued, or generally managed is a longstanding objective in knowledge... Sample PDF
Knowledge Visualization
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Chapter 73
Learning in Organizations  (pages 561-568)
Irena Ali, Leoni Warne, Celina Pascoe
In work life, socially based learning occurs all the time. We learn from interactions between peers, genders, functional groups, and across... Sample PDF
Learning in Organizations
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Chapter 74
George Tsekouras, George Roussos
The value of knowledge assets in creating competitive advantage and subsequently wealth through innovation has never been greater (Teece, 1998). It... Sample PDF
Learning Networks and Service-Oriented Architectures
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Chapter 75
John Zeleznikow
Legal practice is primarily concerned with the transfer of legal knowledge from practitioners or clients. Whilst lawyers may draft contracts and... Sample PDF
Legal Knowledge Management
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Chapter 76
Logic and Knowledge Bases  (pages 583-590)
J. Grant, J. Minker
Knowledge bases (KBs) must be able to capture a wide range of situations. One must be able to represent and answer questions regarding indefinite... Sample PDF
Logic and Knowledge Bases
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Chapter 77
Mapping Group Knowledge  (pages 591-598)
Duncan Shaw
During group meetings it is often difficult for participants to effectively: share their knowledge to inform the outcome; acquire new knowledge from... Sample PDF
Mapping Group Knowledge
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Chapter 78
William M. Farmer
Mathematical knowledge is significantly different from other kinds of knowledge. It is abstract, universal, highly structured, extraordinarily... Sample PDF
Mathematical Knowledge Management
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Chapter 79
Uday Kulkarni, Ronald Freeze
As business professionals know, creating awareness of a problem and its impact is a critical first step toward the resolution of the problem. That... Sample PDF
Measuring Knowledge Management Capabilities
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Chapter 80
Juan C. Real, Antonio Leal, Jose L. Roldan
The traditional way of measuring learning as a result has been through the so-called learning and experience curves. The learning curves, developed... Sample PDF
Measuring Organizational Learning as a Multidimensional Construct
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Chapter 81
Ciara Heavin, Karen Neville
In an economic environment where organizations have been forced to take a step back and reevaluate their core competencies and ability to innovate... Sample PDF
Mentoring Knowledge Workers
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Chapter 82
R. William Maule
Knowledge is a critical component of military operations, and the military has been an early adopter of knowledge management (KM) technologies.... Sample PDF
Military Knowledge Management
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Chapter 83
Ju¨rgen Kai-Uwe Brock, Yu Josephine Zhou
Firms are consumers, producers, managers, and distributors of information (Egelhoff, 1991; Casson, 1996) and as such a repository of productive... Sample PDF
MNE Knowledge Management Across Borders and ICT
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Chapter 84
Volker Derballa, Key Pousttchi
Whereas knowledge management (KM) has gained much attention in the field of management science and practice as the eminent source of competitive... Sample PDF
Mobile Knowledge Management
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Chapter 85
Volker Derballa, Key Pousttchi
IT support for knowledge management (KM) is a widely discussed issue. Whereas an overemphasis on technology is often criticized, the general... Sample PDF
Mobile Technology for Knowledge Management
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Chapter 86
Paul H.J. Hendriks, Ce´lio A.A. Sousa
The importance of motivation in knowledge work is generally acknowledged. With lacking motivation, the quality of the products of knowledge work is... Sample PDF
Motivation for Knowledge Work
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Chapter 87
Patrick S.W. Fong
Knowledge in designing a product or rendering a service does not form a complete and coherent body of knowledge that can be precisely documented or... Sample PDF
Multidisciplinary Project Teams
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Chapter 88
François Pachet
Is music a form of knowledge? Probably not, even if music is undoubtedly an important part of our cultural heritage. Music is not a type of... Sample PDF
Musical Metadata and Knowledge Management
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Chapter 89
Narrative  (pages 678-682)
Dave Snowden
Narrative or the use of stories is an ancient discipline. Our ancestors evolved the ability to see the world through a set of abstractions, and... Sample PDF
Narrative
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Chapter 90
Dov Dori
Capturing the knowledge about existing systems and analysis and design of conceived systems requires an adequate methodology, which should be both... Sample PDF
Object-Process Methodology
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Chapter 91
Ontology  (pages 694-702)
William Buchholz
An ontology comprises the explicitly articulated and shared concepts of a knowledge community or domain. These concepts are arranged formally in a... Sample PDF
Ontology
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Chapter 92
Fons Wijnhoven
The differences between the paradigms of knowledge management (KM) and operations management are huge. Whereas KM is rooted in the disciplines of... Sample PDF
Operational Knowledge Management
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Chapter 93
Gil Ariely
This article intends to cover operational-knowledge management (KM) as implemented in the military. In particular, it is based on experience and... Sample PDF
Operational Knowledge Management in the Military
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Chapter 94
N. A.D. Connell
In this article we consider some of the ways in which narrative approaches might contribute towards a better understanding of organisational... Sample PDF
Organisational Storytelling
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Chapter 95
Organizational Attention  (pages 728-733)
Eyal Yaniv, David G. Schwartz
Attention is a term commonly used in education, psychiatry, and psychology. Attention can be defined as an internal cognitive process by which one... Sample PDF
Organizational Attention
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Chapter 96
Dov Te’eni
All organizations depend on communication. Communication is the exchange of information between two or more people with the intent that the sender’s... Sample PDF
Organizational Communication
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Chapter 97
Jean-Yves Fortier, Gilles Kassel
The main subject tackled in this article is the use of knowledge technologies to develop corporate memories or (stated more generally)... Sample PDF
Organizational Semantic Webs
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Chapter 98
Organizational Structure  (pages 749-756)
Paul H.J. Hendriks
For many decades, organization scientists have paid considerable attention to the link between knowledge and organization structure. An early... Sample PDF
Organizational Structure
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Chapter 99
Postmortem Reviews  (pages 757-761)
Torgeir Dingsoyr
Postmortem reviews are collective learning activities which can be organized for projects either when they end a phase or are terminated. The main... Sample PDF
Postmortem Reviews
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Chapter 100
Glenn Munkvold
For organisations, the tension between integration and specialisation has become a key issue as the knowledge of work is becoming increasingly... Sample PDF
Practice-Based Knowledge Integration
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Chapter 101
RDF and OWL  (pages 769-779)
Gian Piero Zarri
As Web-based content becomes an increasingly important knowledge management resource, Web-based technologies are developing to help harness that... Sample PDF
RDF and OWL
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Chapter 102
Gian Piero Zarri
A big amount of important, “economically relevant” information, is buried into unstructured “narrative” information resources: This is true, for... Sample PDF
Representation Languages for Narrative Documents
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Chapter 103
Rick L. Wilson, Peter A. Rosen, Mohammad Saad Al-Ahmadi
Knowledge management (KM) systems are quite diverse, but all provide increased access to organizational knowledge, which helps the enterprise to be... Sample PDF
Secure Knowledge Discovery in Databases
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Chapter 104
S. Upadhyaya, H. Raghav Rao, G. Padmanabhan
As the world is getting more and more technology savvy, the collection and distribution of information and knowledge need special attention.... Sample PDF
Secure Knowledge Management
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Chapter 105
Fernando Ferri, Patrizia Grifoni
A sketch is a schematic representation of an image containing a set of objects or concepts. When people need to express and communicate a new idea... Sample PDF
Sketching in Knowledge Creation and Management
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Chapter 106
Social Capital Knowledge  (pages 809-817)
Daniel L. Davenport, Clyde W. Hosapple
Organizations have capabilities for creating and sharing knowledge (intellectual capital) that give them their distinctive advantage over other... Sample PDF
Social Capital Knowledge
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Chapter 107
Social Network Analysis  (pages 818-825)
David J. Dekker, Paul H.J. Hendriks
In knowledge management (KM), one perspective is that knowledge resides in individuals who interact in groups. Concepts as communities-of-practice... Sample PDF
Social Network Analysis
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Chapter 108
Reed E. Nelson, H.Y. Sonya Hsu
Social networks—the sets of relations that link individuals and collectives—have implications for the speed and effectiveness with which knowledge... Sample PDF
A Social Network Perspective on Knowledge Management
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Chapter 109
Tacit Knowledge Sharing  (pages 833-839)
Syed Z. Shariq, Morten Thanning Vendelo
When people solve complex problems, they bring knowledge and experience to the situation, and as they engage in problem solving they create, use... Sample PDF
Tacit Knowledge Sharing
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Chapter 110
Frada Burstein, Henry Linger
In modern organizations, the major role of knowledge management is supporting knowledge work. The concept of knowledge work assumes not only task... Sample PDF
Task-Based Knowledge Management
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Chapter 111
Taxonomies of Knowledge  (pages 848-854)
Phillip Ein-Dor
Knowledge management has become a major application of information technology (IT) and a major focus of IT research. Thus, it becomes increasingly... Sample PDF
Taxonomies of Knowledge
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Chapter 112
Frank Land, Sevasti-Melissa Nolas, Urooj Amjad
The last decade of the 20th century saw the emergence of a new discipline within the realm of information systems, which became known as knowledge... Sample PDF
Theoretical and Practical Aspects of Knowledge Management
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Chapter 113
Sue Newell
Knowledge integration is a process whereby several individuals share and combine their information to collectively create new knowledge (Okhuysen &... Sample PDF
Understanding Innovation Processes
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Chapter 114
Sajjad M. Jasimuddin, N.A.D. Connell, Jonathan H. Klein
It is generally recognized that Walsh and Ungson (1991) “provided the first integrative framework for thinking about organizational memory”... Sample PDF
Understanding Organizational Memory
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Chapter 115
Virtue-Nets  (pages 876-883)
David Croasdell, Y. Ken Wang
David Skyrme (1999) has observed that knowledge workers exploit knowledge generated from business activities and turn it into business... Sample PDF
Virtue-Nets
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Chapter 116
Work and Knowledge  (pages 884-891)
Tom Butler, Ciaran Murphy
It is widely believed that knowledge work is a relatively new phenomenon and that it constitutes the main form of activity in post-industrial... Sample PDF
Work and Knowledge
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Chapter 117
Alfs T. Berztiss
The business reengineering movement has left two lasting benefits: One is the identification of an organization as a set of processes (Davenport... Sample PDF
Workflow Systems and Knowledge Management
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Index of Key Terms
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