Toward an Information Technology Research Agenda for Public Administration

Abstract

Research questions are outlined, forming the dimensions of a research agenda for the study of information technology (IT) in public administration. The dimensions selected as being the most theoretically important include the issue of the impact of information technology on the distribution of power; the issue of information resource equity and the “digital divide”; the issue of the use of IT as symbolic action; the issue of the impact of IT on discretion; the issue of the impact of IT on organizational culture; the issue of privatization; the issue of decentralization; the issue of remote work; the issue of implementation success factors; the issue of persuasiveness of governmental websites; the issue of regulation of social vices mediated by IT; and other regulatory issues.