Considerable attention has recently been focused on the area of “emotional intelligence” (EI) in business administration circles as well as in IT management. Often, it is being suggested that IT workers need the “soft skills” of emotional literacy, especially when dealing with users and co-workers. However, how can one develop this “emotional intelligence”? What might be its various components? Moreover, to what degree and how might IT management get involved to try to move its IT organization on the EI path? Such issues are discussed in this chapter.
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