Towards an Emotionally Intelligent IT Organization

Towards an Emotionally Intelligent IT Organization

Eugene Kaluzniacky (University of Winnipeg, Canada)
Copyright: © 2005 |Pages: 42
DOI: 10.4018/978-1-59140-465-1.ch008
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Considerable attention has recently been focused on the area of “emotional intelligence” (EI) in business administration circles as well as in IT management. Often, it is being suggested that IT workers need the “soft skills” of emotional literacy, especially when dealing with users and co-workers. However, how can one develop this “emotional intelligence”? What might be its various components? Moreover, to what degree and how might IT management get involved to try to move its IT organization on the EI path? Such issues are discussed in this chapter.

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Table of Contents
Mehdi Khosrow-Pour
Chapter 1
Douglas Havelka
A study was performed to identify factors that affect the process quality of the information requirements determination (IRD) process from a user... Sample PDF
A User Perspective of Information Requirements Determination Quality
Chapter 2
Maria Manuela Cunha, Goran D. Putnik
The concept of strategic alignment between business strategy and technology is essential for improving competitiveness. The driving force of... Sample PDF
Business Alignment in Agile/Virtual Enterprise Integration
Chapter 3
Vincent Homburg
Increasingly, governments are using information and communication technologies (ICTs) to communicate internally, with citizens, and with... Sample PDF
E-Government: The Future of Red Tape
Chapter 4
Bendik Bygstad
Many companies have large expectations of the use of Customer Relationship Management (CRM) systems, expecting to harvest benefits from dialogue... Sample PDF
Implementing CRM Systems: Managing Change or Accepting Technological Drift?
Chapter 5
W. A. Taylor, M. A. Schellenberg
While organizations continue to grapple with the implementation of knowledge management, there remains a need for empirical research into the... Sample PDF
Measuring Organizational Readiness for Knowledge Management
Chapter 6
Mahesh S. Raisinghani, Pegi Proffit, Jonathan Barham, Michael McCurdy
The concept of Knowledge Management concerns the creation of structures that combine the most advanced elements of technological resources and the... Sample PDF
Knowledge Management of E-Business Initiatives Within Two Global Organizations: A Comparative Case Study Analysis
Chapter 7
Thomas Kalling
This chapter describes the processes that firms and managers go through in their quests to create and sustain competitive advantages based on... Sample PDF
ERP Systems and Competitive Advantage: A Case Study of Key Success Factors and Strategic Processes
Chapter 8
Eugene Kaluzniacky
Considerable attention has recently been focused on the area of “emotional intelligence” (EI) in business administration circles as well as in IT... Sample PDF
Towards an Emotionally Intelligent IT Organization
Chapter 9
Farhad Daneshgar
This chapter introduces a modelling language called Awareness Net for both representation as well as measuring the knowledge-sharing requirements in... Sample PDF
Identification and Measurement of the Knowledge-Sharing Requirements in Collaborative Business Processes
Chapter 10
Dongsong Zhang, Lina Zhou
Multimedia-based e-learning systems have become increasingly available. Many of them, however, do not provide sufficient interactivity to learners.... Sample PDF
The Role of Interactive and Synchronized Multimedia Content in E-Learning
Chapter 11
Vladimír Modrák, Imrich Kiss
One of the important fields of application of the modern information and communication technology (ICT) has been the Supply Chain Management (SCM).... Sample PDF
Information and Communication Technologies in Supply Chain Management
Chapter 12
Vincent Homburg
Information system development is often seen as a rational process of consecutive design activities aimed at integrated information systems.... Sample PDF
The Political Economy of Information Management
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