Towards a Framework for Managing the Business-to-Business e-Commerce Chain

Towards a Framework for Managing the Business-to-Business e-Commerce Chain

Vincent Wade (Trinity College, Ireland), David Lewis (University College, UK), Jacques Brook (KPN Research, The Netherlands) and William Donnelly (Waterford Institute of Technology, Ireland)
DOI: 10.4018/978-1-930708-24-2.ch006
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The rapid of growth in e-Commerce/e-Business provides new opportunities and challenges for next generation Internet and telecommunication service providers. The collective global e-Commerce activities are estimated to exceed $6 trillion dollars in 2004. However, a key element in successful e-Commerce/e-Business operation is the improved integration and management of the e-Business value chains (i.e., management of business-2-customer (B2C) and business-2-business (B2B) chains. Current e-Business managed solutions, where available, tend to concentrate on only single aspects of the e-Business integration, e.g., outsourced accounting management or virtual private network (VPN) services. This is analogous to first-generation telecommunication management systems which delivered stand-alone management applications for specific management concerns, e.g., performance management and configuration management. However, e-Business organizations of the future will require a more holistic, integrated approach to e-Business management networks. Such e-Business services would support integrated management solutions (e.g., quality of service, accounting, service level agreement, negotiation and management, virtual private network mgmt., etc.) across the B2C and B2B value chain. This paper proposes a management component framework to support the rapid and flexible construction of an e-Commerce management infrastructure. This management solution is based on a holistic management approach supporting seamless integration of network and application management services (i.e., vertical), as well as integrating management across distinct functional areas (i.e., horizontal). The chapter also presents an analysis of the business model for a provider of such B2B and B2C management and examines the requirements for such management services. It also identifies best practice and state-of-the-art research upon which this framework is based and describes how this research is being developed as part of a large EU telecommunications research project.

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Table of Contents
Ulrich J. Franke
Chapter 1
Ulrich J. Franke
The organizational concept of virtual Web organizations encompasses three organizational elements, namely the relatively stable virtual Web platform... Sample PDF
The Competence-Based View on the Management of Virtual Web Organizations
Chapter 2
Malcolm Warner, Morgen Witzel
The virtual organization offers many advantages, and can be a powerful strategic option for firms attempting to extend the scope and reach of their... Sample PDF
Which Way is Forward? Direction and Control in Virtual Space
Chapter 3
Wendy Jansen, Hans P.M. Jagers, Wilchard Steenbakkers
Virtual corporations are seen as new organisational forms to ensure knowledge sharing and innovation. In this chapter the reason for the... Sample PDF
The Virtual Corporation and Trust: Balancing Between Identity and Innovation
Chapter 4
Howard D. Richards, Harris G. Makatsoris
A process of turbulent change is taking place in which companies shape up to deal with the unremitting global competition for which there is an... Sample PDF
The Metamorphosis to Dynamic Trading Networks and Virtual Corporations
Chapter 5
Ashok Chandrashekar, Philip Schary
The virtual Web-based supply chain is emerging as a new form of industrial organization. This paper discusses the concept as a juncture of three... Sample PDF
The Virtual Web-Based Supply Chain
Chapter 6
Vincent Wade, David Lewis, Jacques Brook, William Donnelly
The rapid of growth in e-Commerce/e-Business provides new opportunities and challenges for next generation Internet and telecommunication service... Sample PDF
Towards a Framework for Managing the Business-to-Business e-Commerce Chain
Chapter 7
Dorian Selz, Stefan Klein
The new information infrastructure redefines the roles and relationships between buyer, seller, and middleman, allowing new ways of accessing and... Sample PDF
Value Webs: Cases, Features and Success Factors
Chapter 8
Hugo Meijers
This chapter covers a specific type of Web organization in the professional service sector. Due to the knowledge-intensive, project-based and... Sample PDF
Web Organizations in the Professional Services Sector
Chapter 9
Cesar Garita, Hamideh Afsarmanesh, L. O. Hertzberger
The support of real collaborative virtual enterprise (VE) scenarios sets forward particularly interesting challenges in terms of distributed... Sample PDF
A Survey of Distributed Information Management Approaches for Virtual Enterprise Infrastructures
Chapter 10
Yongjiang Shi, Mike Gregory
This paper seeks to understand the relationship between virtual organizations (VOs) and international strategic alliances (ISAs) in the... Sample PDF
Global Manufacturing Virtual Network (GMVN): Its Dynamic Position in the Spectrum of Manufacturing Collaborations
Chapter 11
Roberto Tononi, Gianfrancesco Amorosi
ENEA, the Italian public institution for research on energy, new technologies and environment, is conducting a program aimed at supporting networks... Sample PDF
Networks of SMEs as Virtual Web Organizations: An Experimental Program Aimed at Supporting SMEs in Depressed Areas of Italy
Chapter 12
Carlos Frederico Bremer, Jairo Eduardo Moraes Siqueira, Luis Fernando Moraes Marques
The process of core competencies identification has been incorporated by the enterprises within strategic planning. The virtual enterprise, which is... Sample PDF
Applying a Core Competencies Approach in Virtual Enterprise Formation
Chapter 13
Vaggelis Ouzounis
Virtual enterprises (VEs) enable the deployment of distributed business processes among different partners in order to shorten development and... Sample PDF
Managing Dynamic Virtual Enterprises Using FIPA Agents
Chapter 14
Florent Frederix
Virtual enterprises consisting of geographically dispersed, independent units are a reality in the global economy. These units concentrate on core... Sample PDF
A Planning and Scheduling Methodology for the Virtual Enterprise
Chapter 15
Tim Veil, Thomas Hess
Virtual corporations (VCs) may be defined as a specific form of inter-company networks. Whereas vertically integrated strategic networks primarily... Sample PDF
A Basic Approach Towards Cost Accounting for Virtual Web Organizations
Chapter 16
Oliver Wohlgemuth, Thomas Hess
A fundamental condition precedent to strategic decisions of virtual corporations and their partners is a profound knowledge of the cooperation’s... Sample PDF
Evaluating the Success of Virtual Corporations With CONECT: Basic Procedural Indications and Practical Application
Chapter 17
Claudia Cevenini
Virtual organizations are a complex subject which requires an interdisciplinary approach. In the absence of specific legislation, consolidated... Sample PDF
What Regulation for Virtual Organizations?
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