Towards an Organizationally Enabled E-Government Enterprise Architecture

Towards an Organizationally Enabled E-Government Enterprise Architecture

Tagelsir Mohamed Gasmelseid (Sudan University of Science and Technology, Sudan)
DOI: 10.4018/978-1-60566-240-4.ch005
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The adoption of e-government projects is growing both in scale and context across the world. While the implementation of such projects is increasing in terms of the number of e-government initiatives as well as the type of applications deployed. However, the success of different e-government initiatives continued to be challenged by a wide range of organizational, technological, cultural, and economic variables, among others. The increasing emphasis on the development of technological infrastructures and build-ups and underestimation of organizational dimensions has rendered many e-governments to be outright failures. The main focus of this chapter is made on the importance of enriching the entire e-government architecture with organizational dimensions in pursuit of improving the potentials of success of e-government initiatives.
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The information and telecommunication revolution witnessed over the 21st century is affecting people as individuals, groups and organizations. While the life style of people around the world is changing, governments are reshaping their processes and interactions with their stakeholders (citizens, businesses, government agencies, employees, and other stakeholders). Many governments are adopting e-government initiatives in pursuit of reducing operating costs for both businesses and citizens; providing citizens and businesses with more convenient access to online government services; improving the quality of government services delivery; and increasing effectiveness and efficiency in the public sector organisations (Fang, 2002; Nodou, 2004; Yousef Elsheikh, et al 2007). “The move and transformation to e-government phenomenon would help public employees become more productive, accountable, transparent, and helps in reducing duplication and manage data better” (UNDP, 2001). Different countries are using technology, particularly the Internet, to implement e-government initiatives with the aim of enhancing the access to and delivery of government information and services to citizens, businesses, government employees, and other agencies (Hernon, Reylea, Dugan & Cheverie, 2002; Jaeger & Thompson, 2004). In addition to the internet, other technologies such as electronic document interchange (EDI) and mobile technologies are gaining more popularity in e-government applications.

The implementation of many e-government projects continued to be challenges by infrastructural, managerial (sustaining committed executive leadership and building effective e-government business cases), participative (maintaining a citizen focus and ensuring uniform service to the public), technical (protecting personal privacy, implementing appropriate security controls, maintaining electronic records, maintaining a robust technical infrastructure, and addressing IT human capital concerns) considerations (General Accounting Office, 2001). Other significant issues, such as the parameters of e-government (Aldrich, Bertot, & McClure, 2002), e-government’s ultimate impact on the electoral process (Nugent, 2001), the impact of constitutional principles on the development of the e-government (Jaeger, 2002), the architectural dimensions of e-government development have received little attention from policymakers at the federal government level.

Because the concept of e-government represents a rich pool of organizational and technological issues (Traunmüller & Lenk, 2002), the implementation of e-government projects continued to be challenged by different organizational, institutional, technical, technological and societal considerations. The applications of e-government in different domains are characterized by their client orientation (focusing on the needs of clients), technology intensive and paperless environment, real-time processing, and emphasis on front office – back office integration, e-channels and automated processes (Algemene Rekenkamer, 2004).

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Table of Contents
J. Satyanarayana
Susheel Chhabra, Muneesh Kumar
Susheel Chhabra, Muneesh Kumar
Chapter 1
Hai Thi Thanh Nguyen, Toshio Obi
The incorporation of e-business models into e-government applications is an additional approach in building the citizen-centric strategy. The value... Sample PDF
Government Transformation: The First Step to Integrate E-Business into E-Government
Chapter 2
Vasiliki Moumtzi, Marios Chatzidimitriou, Adamantios Koumpis
Work reported in this chapter relates with work carried out in the context of the European IST Project SemanticGov ( The... Sample PDF
Collaborative E-Gov Networks: The Case of the Semantic-Gov Project
Chapter 3
S. Siddharth, Rajat K. Baisya, Gupta
This case study examines the growth of e-governance in financial treasuries in India and examines the growth of computerization among treasuries... Sample PDF
Treasury Computerization in India: A Case Study
Chapter 4
Petter Gottschalk, Hans Solli-Sæther
Improved interoperability between public organizations as well as between public and private organizations is of critical importance to make... Sample PDF
Interoperability in E-Government: Stages of Growth
Chapter 5
Tagelsir Mohamed Gasmelseid
The adoption of e-government projects is growing both in scale and context across the world. While the implementation of such projects is increasing... Sample PDF
Towards an Organizationally Enabled E-Government Enterprise Architecture
Chapter 6
Tuyen Thanh Nguyen, Donald Elkin Schauder
This chapter explores preconditions for the successful development of e-government in Vietnam, particularly the readiness of the population to... Sample PDF
Understanding Citizens' E-Readiness as a Precondition to Building a Responsive E-Government: A Case Study of Vietnam1
Chapter 7
Kalpana Chauhan, K. B.C. Saxena
Customer Relationship Management (CRM), primarily a concept of the private sector for its multi-benefit approach, is catching up fast in public... Sample PDF
CRM in E-Government: Issues and Challenges
Chapter 8
Susana Berenice Vidrio Barón
Human Computer Interaction is a relatively new field. It has borrowed theories, techniques, and tools from such diverse disciplines such as computer... Sample PDF
Human-Computer Interaction: National Culture and Electronic Government Website Usability
Chapter 9
Shefali Nandan
Successful implementation of e-government programs, policies, and effective service delivery to citizens is faced with many obstacles related to... Sample PDF
E-Government: Good Deliverance through Effective Performance Management
Chapter 10
Jeffrey Roy
The emergence of the Internet has given rise to internal connectivity and external, online delivery as centrepieces of both the public and private... Sample PDF
The Governance of Integrated Service Delivery in Canada: An Examination of Service Canada's New Business Model
Chapter 11
Sangeeta Sharma
The changing economic scenario is redefining the socio-cultural dynamics. The notional domains of conventional concepts are changing and therefore... Sample PDF
Breaking Mind Inertia for Humane Business through E-Governance
Chapter 12
Peter Demediuk, Rolf Solli
Modern society will only reach its potential when citizens individually and collectively are able to use their knowledge and capabilities to shape... Sample PDF
E-Participation in Local Government Decision Making: Swedish and Australian Case Studies
Chapter 13
Pauline Ratnasingam
E-government has gained a lot of attention and public interests of government, technology providers, and researchers. Despite the growing awareness... Sample PDF
The Role of Knowledge Management Security Requirements for E-Government
Chapter 14
Sanjay Nayyar, Vinayshil Gautam, M. P. Gupta
The railroads sector in the developing countries like the other services sectors (i.e. electricity, post, and telegraphs, health, and transport) are... Sample PDF
A Study of Information Systems in Indian Railways with Specific Reference to Konkan Railway Application Package
Chapter 15
Daniel Serrano, Antonio Maña, Gimena Pujol, David Donnan, Joseph Latanicki
University of Málaga, Spain; University of Málaga, Spain; University of Málaga, Spain; Thales Services – Theresis, France; Thales Services –... Sample PDF
Security Aware Development of E-Government Systems
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