Training Sequences and ther Effects on Task Performance and User Outcomes

Abstract

This article introduces the concept of IT training sequences and examines how sequencing of conceptual and procedural training impact IT task performance, user satisfaction, and users’ self-efficacy. Using assimilation theory, we develop four hypotheses related to training sequences. These hypotheses were then tested in a database design context using a quasi-experimental study involving student subjects. Empirical results demonstrate improved far transfer and near transfer task performance and higher self-efficacy for subjects trained in the conceptual-procedural sequence versus the reverse sequence, though user satisfaction was not significantly different between the two sequences. Implications for IT training research are discussed.