TRAKS Model: A Strategic Framework for IT Training in Hierarchical Organizations

TRAKS Model: A Strategic Framework for IT Training in Hierarchical Organizations

Shirish C. Srivastava (National University of Singapore, Singapore) and Thompson S.H. Teo (National University of Singapore, Singapore)
DOI: 10.4018/978-1-59904-922-9.ch005
OnDemand PDF Download:


Introduction of new information technology (IT) in organizations is a necessary but not a sufficient condition for organizational success. The effective adoption and use of IT by organizations is dependent to a large measure on the strategic planning for using the technology, including long-term planning for training the organizational members. Despite the strategic nature of technology training in organizations, most existing studies on technology training address only the operational issues e.g. training needs assessment, learning, delivery methods, etc. The strategic concerns of IT training for enhancing business productivity are largely not addressed by the current literature. To address this gap, we explore the strategic role of IT training in hierarchical organizations. We synthesize various ideas in the literature on change management, training needs analysis and IT adoption to evolve a ‘strategic IT training framework’ for hierarchical organizations, namely the TRAKS model. The proposed framework recognizes the differences in IT training requirements for different levels of employees. Further, the model suggests tracking training requirements based on attitudes, knowledge, and skills for different segments of employees and planning training accordingly. The study provides an actionable and comprehensive tool, which can be used for systematically planning IT training for enhancing productivity of organizations.

Complete Chapter List

Search this Book:
Table of Contents
Chapter 1
John E. Graham, George W. Semich
In a previous article, the authors illustrated a three-step staff development program for linking technology training with theory to transform... Sample PDF
Integrating Technology to Transform Pedagogy: Revisiting the Progress of the Three Phase TUI Model for Faculty Development
Chapter 2
L. Drossos, B. Vassiliadis, A. Stefani, M. Xenos
Information-transfer is a tradition in higher education; in the information transfer model knowledge is passed from the experts (tutors) to the... Sample PDF
Blended ICT Models for Use in Higher Education
Chapter 3
Lawrence A. Tomei
Since 1996, the K-A-RPE Model has served to differentiate teaching and learning of technology. It is offered here as an archetype for other... Sample PDF
The KARPE Model Revisited – An Updated Investigation for Differentiating Teaching and Learning with Technology in Higher Education
Chapter 4
Kaye Shelton, George Saltsman
This paper assembles best ideas and practices from successful online instructors and recent literature. Suggestions include strategies for online... Sample PDF
Applying the ADDIE Model to Online Instruction
Chapter 5
Shirish C. Srivastava, Thompson S.H. Teo
Introduction of new information technology (IT) in organizations is a necessary but not a sufficient condition for organizational success. The... Sample PDF
TRAKS Model: A Strategic Framework for IT Training in Hierarchical Organizations
Chapter 6
S. Manjit Sidhu, S. Ramesh
This work presents the development of technology-assisted problem solving (TAPS) packages at University Tenaga Nasional (UNITEN). This project is... Sample PDF
Technology Assisted Problem Packages For Engineering
Chapter 7
Chuleeporn Changchit, Robert Cutshall, Susan Elwood
Parallel to advancements in information technology usage, there are increasing demands for basic computer skills at minimum from today’s college... Sample PDF
Perceptions of Laptop Initiatives: Examining Determinant Factors of University Students for Successful Implementation
Chapter 8
David Gadish
Schools of business can benefit from adoption of Geographic Information Systems (GIS). A brief overview of GID is presented along with an example of... Sample PDF
Incorporating Geographic Information Systems for Business in Higher Education
Chapter 9
Dimitris Kalles, Athanasios Pagagelis
Decision trees are one of the most successful Machine Learning paradigms. This paper presents a library of decision tree algorithms in Java that was... Sample PDF
Programming Drills with a Decision Trees Workbench
Chapter 10
Karen S. White, Mara H. Wasburn
This paper develops an educational strategy to foster the interest and persistence of middle school girls in science, technology, engineering, and... Sample PDF
CareerQuesting Revisited: A Protocol for Increasing Girls' Interest in STEM Careers
Chapter 11
Maria H.Z. Kish
A challenge in teaching and providing any type of instruction in the online learning environment is to ensure that participants are engaged in the... Sample PDF
Overview of Using Vignettes to Develop Higher Order Thinking and Academic Achievement in Adult Learners in an Online Learning Environment
Chapter 12
C. Derrick Huang
The diversity and currency of subjects covered in e-commerce courses at the MBA-level present a challenge to educators. In this paper, we analyze... Sample PDF
Business-Plan Anchored E-Commerce Courses at the MBA-Level
Chapter 13
Shellie Hipsky, Lindsay Adams
Cyber schools for K-12 students are growing in number. It is vital that appropriate strategies are devised to meet the needs of students with... Sample PDF
Cyber Schools and Special Needs: Making the Connection
Chapter 14
Elizabeth Fanning
A game mod describes a modification within an existing commercial computer-based game that has been created by a user. By game modding, a user can... Sample PDF
Game Mods: Customizable Learning in a K16 Setting
Chapter 15
Maria Delia Rojas, Tanya McGill, Arnold Depickere
Universities teach project management to information technology (IT) students. The project management principles that students have previously... Sample PDF
Project Management in Student Information Technology Projects
Chapter 16
Nurul I. Sarkar
Motivating students to learn TCP/IP network fundamentals is often difficult because students find the subject rather technical when it is presented... Sample PDF
Teaching TCP/IP Network Fundamentals to Undergraduates Using Practical Exercises
Chapter 17
Sam E.O. Aduwa-Ogiegbaen, Raymond Uwameive
The aim of this study was to investigate the influence of faculty affiliation and teaching experience on the use of the Internet by faculty members... Sample PDF
Assessment of ICT Status in Universities in Southern Nigeria
Chapter 18
Earl Chrysler, Stuart Van Auken
The purpose of this paper is to demonstrate a methodology by which Management Information Systems (MIS) alumni evaluate the content of courses and... Sample PDF
Using Indices of Student Satisfaction to Assess an MIS Program
Chapter 19
Shuyan Wang, Sandra Turner
This case study investigated the learning experiences that occurred during students’ development of culminating electronic portfolios for a Master... Sample PDF
How Students Learned in Creating Electronic Portfolios
Chapter 20
Zane L. Berge, Lenora Giles
New information and communication technology, specifically computer networked systems, create both a demand and an opportunity for businesses to... Sample PDF
Strategic Planning for E-Learning in the Workplace
About the Contributors