The Transformation of the Distribution Process in the Airline Industry Empowered by Information and Communication Technology

The Transformation of the Distribution Process in the Airline Industry Empowered by Information and Communication Technology

Patrick S. Merten (International Institute of Management in Technology, Switzerland)
DOI: 10.4018/978-1-59904-159-9.ch004
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Abstract

This chapter reviews the historical evolution of the airline market and its first-generation airline reservation and distribution systems. The development and diffusion of computer reservation systems (CRS) and global distribution systems (GDS) is discussed extensively in order to provide a comprehensive overview of the state of business in the 2000s. Based on this evaluation, the influence of modern information and communication technology (ICT) on the airline distribution system environment is discussed. The traditional distribution chain has been transformed into an electronic multi-channel distribution environment. This (r)evolution of the airline market is analysed for the different market participant groups, as the competitive and cooperative situation increases in this cross-influence network industry.

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Table of Contents
Foreword
Dimitrios Buhalis
Acknowledgments
Wayne Pease, Michelle Rowe, Malcolm Cooper
Chapter 1
John W. Houghton
This chapter presents an overview of recent developments in online delivery of tourism services, highlighting major issues and challenges. Many... Sample PDF
Online Delivery of Tourism Services: Developments, Issues, and Challenges
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Chapter 2
Roopa Jakkilinki, Nalin Sharda
This chapter provides an overview of tourism ontology and how it can be used for developing e-tourism applications. The Semantic Web is the next... Sample PDF
A Framework for Ontology-Based Tourism Application Generator
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Chapter 3
Vladimir Garkavenko, Simon Milne
This chapter focuses on the impact of the ICT on the travel industry with a focus on the New Zealand travel agent (TA) sector. We present key... Sample PDF
ICT and the Travel Industry: Opportunities and Challenges for New Zealand Travel Agents
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Chapter 4
Patrick S. Merten
This chapter reviews the historical evolution of the airline market and its first-generation airline reservation and distribution systems. The... Sample PDF
The Transformation of the Distribution Process in the Airline Industry Empowered by Information and Communication Technology
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Chapter 5
George Kakaletris, Dimitris Varoutas, Dimitris Katsianis, Thomas Sphicopoulos
The globally observed recession of mobile services market has pushed mobile network operators into looking for opportunities to provide value added... Sample PDF
Design and Implementation Approaches for Location-Based, Tourism-Related Services
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Chapter 6
Mohan Ponnada, Roopa Jakkilinki, Nalin Sharda
Tourism recommender systems (TRS) have become popular in recent years; however, most lack visual means of presenting the recommendations. This paper... Sample PDF
Developing Visual Tourism Recommender Systems
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Chapter 7
Calin Gurau
Virtual reality represents one of the most promising digital technologies and offers significant benefits in various areas such as medicine... Sample PDF
Virtual Reality Applications in Tourism
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Chapter 8
Malcolm Cooper, Neil MacNeil
This chapter provides a brief overview of the available technologies and opportunities for the use of virtual reality in tourism marketing. It... Sample PDF
Virtual Reality Mapping Revisited: IT Tools for the Divide Between Knowledge and Action in Tourism
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Chapter 9
G. Michael McGrath
In a recent study conducted for the Australian Sustainable Tourism Cooperative Research Centre, improved business planning was identified as one of... Sample PDF
Towards Improved Business Planning Decision Support for Small-to-Medium Tourism Enterprise Operators
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Chapter 10
Michelle Rowe, Alfred Ogle
This chapter proposes a framework to consider the application of collaborative commerce (c-commerce) in the hotel industry. C-commerce and some... Sample PDF
Collaborative Commerce and the Hotel Industry
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Chapter 11
Jerry Eades
This chapter examines the relationship between the Internet and sex tourism. It argues that interest in sex tourism in the media erupted in the... Sample PDF
Sex Tourism and the Internet: Information, Amplification, and Moral Panics
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Chapter 12
Stephen C. Andrade, Hilary Mason
This chapter introduces the concept and activities of the digitally enabled tourist and the impact such as tourist has on the travel and tourism... Sample PDF
Digital Imaging Trek: A Practical Model for Managing the Demand of the Digitally Enabled Traveller
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Chapter 13
Wolfgang Georg Arlt
If used in a proper way, the Internet can be a powerful cross-cultural incoming tourism communication tool. This chapter examines to what extent the... Sample PDF
Feeling Welcome: Internet Tourism Marketing Across Cultures
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Chapter 14
Ian Patterson
This chapter examines the growth in usage of information technology and the Internet by older adults. We are becoming an ageing society with seniors... Sample PDF
Changing Technological Trends in the Travel Behaviour of Older Tourists
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About the Authors