MLA
Merten, Patrick S. "The Transformation of the Distribution Process in the Airline Industry Empowered by Information and Communication Technology." Information Communication Technologies: Concepts, Methodologies, Tools, and Applications, edited by Craig Van Slyke, IGI Global, 2008, pp. 254-283. https://doi.org/10.4018/978-1-59904-949-6.ch019
APA
Merten, P. S. (2008). The Transformation of the Distribution Process in the Airline Industry Empowered by Information and Communication Technology. In C. Van Slyke (Ed.), Information Communication Technologies: Concepts, Methodologies, Tools, and Applications (pp. 254-283). IGI Global. https://doi.org/10.4018/978-1-59904-949-6.ch019
Chicago
Merten, Patrick S. "The Transformation of the Distribution Process in the Airline Industry Empowered by Information and Communication Technology." In Information Communication Technologies: Concepts, Methodologies, Tools, and Applications, edited by Craig Van Slyke, 254-283. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-949-6.ch019
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