Transition from Manual to IT-Based Documents Transacting Business Process: Performance Measurements System as the Key

Transition from Manual to IT-Based Documents Transacting Business Process: Performance Measurements System as the Key

Parthasarathi Banerjee (NISTADS, India)
DOI: 10.4018/978-1-59140-306-7.ch004
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Abstract

A medium manufacturing firm had since beginning organized itself around quality-driven transactions in information documents. This learning in documents transaction helped it in scoring large gains in productivity, in cost-cutting, and in evolving a sound performance measurement system. This set the norms of work. However globalization opened up opportunities and threats. The old system had sufficient information technology (IT) backing but it failed in motivating employees adopting a global information challenge. In order to compete internationally through differentiated products with high quality, this firm then reengineered its manufacturing. Market information substituted quality as driver of information transactions. The goal of the project was to Web-enable the firm. The IT project had to define business transactions as the unit, which would define transactions in information in object language first and subsequently as transactions in documents. Changes were then brought at three levels: the first, essential level was based on business transactions among employees supporting the information system, which in turn generated business documents. Essential-level business transactions formed as a second level cared for the nuclei of business processes and could also constitute a new performance measurement system. Browser-enabled communication proved acceptable to employees who had previous learning in information transactions. The firm gained immensely through this novel mode of IT application.

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Table of Contents
Acknowledgments
Yi-Chen Lan
Chapter 1
Andrew S. Targowski
This chapter introduces the taxonomy of 14 information societies from the data society to the self-sustainable society: surviving members. Their... Sample PDF
The Taxonomy of Information Societies
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Chapter 2
Tomaz Kern
The chapter deals with the inefficiency of classical business systems in a dynamic global business environment. The main reasons for inefficiency... Sample PDF
Organizational Structure Without Hierarchy in a Dynamic Global Business Environment
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Chapter 3
Magdy K. Serour
The topic of globalization is increasingly attracting the attention of software engineers, system researchers, and, most interestingly, business... Sample PDF
The Organizational Transformation Process to Globalization
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Chapter 4
Parthasarathi Banerjee
A medium manufacturing firm had since beginning organized itself around quality-driven transactions in information documents. This learning in... Sample PDF
Transition from Manual to IT-Based Documents Transacting Business Process: Performance Measurements System as the Key
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Chapter 5
Bhuvan Unhelkar
With increasing ability to interact globally through the electronic medium, businesses are able to tap into newer business opportunities externally... Sample PDF
Global E-Business Alliances: The Soci-Cultural Perspectives, Influence, and Mitigation
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Chapter 6
Sherif Kamel, Ahmed Zyada
With a changing global environment driven by the innovative evolutions of information and communication technology, organizations are setting their... Sample PDF
Using DSS for Global Competitiveness: An Effective Information-Based Decision Making Process in Public Administration
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Chapter 7
Sokkien L. Chhai, Yi-chen Lan
A proposed framework for making decisions dynamically in a global organisation has been developed. This framework enables data to be retrieved and... Sample PDF
A Proposed Framework for Making Decisions Dynamically in a Global Organisation
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Chapter 8
Alexander Anisimov
This chapter is dedicated to the major managerial, organizational and technological aspects of development of data warehouses in a global... Sample PDF
Decision Support and Data Warehousing: Challenges of a Global Information Environment
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Chapter 9
Bhuvan Unhelkar
This chapter explores the impact of Web services in creating a paradigm shift in the way businesses strive to globalize. This fundamental shift in... Sample PDF
Web Services and Their Impact in Creating a Paradigm Shift in the Process of Globalization
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Chapter 10
Somnath Mukhopadhyay, Kallol Bagchi
This chapter introduces the concept of using mathematical models to select international markets for global business operations. It uses predictive... Sample PDF
Quantitative Modeling in Introducing and Managing New Information Technology in Global Business Operations
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Chapter 11
Khimji Vaghjiani, Jenny Teoh
In this chapter we explore the concept of enterprise, or organisational mobility. We examine how mobility in a business can provide a competitive... Sample PDF
Comprehensive Impact of Mobile Technology on Business
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Chapter 12
Mahesh S. Raisinghani, Lisa Herwick, Ramesh Pullamsetti, Thomas Gunther, Vanessa Caisan, An Wang, Andrzej Koszut
This chapter reviews the components of e-business from a procurement perspective in order to explore the key value propositions of e-business... Sample PDF
E-Business in the Global Automotive Industry: Key Value Propositions
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Chapter 13
Christopher Payne, Bhuvan Unhelkar
This chapter discusses how globalization in the publishing domain is achieved through global information and communication systems. Global... Sample PDF
Global Information Systems in the Publishing Domain: An Experience Report
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