Transitioning of Existing Business Processes to Collaborative and Mobile Business Processes: An Action Research Based on a Security Service Organization

Transitioning of Existing Business Processes to Collaborative and Mobile Business Processes: An Action Research Based on a Security Service Organization

Bhuvan Unhelkar (MethodScience.com & University of Western Sydney, Australia) and Abbass Ghanbary (MethodScience.com & University of Western Sydney, Australia)
DOI: 10.4018/978-1-60566-156-8.ch008
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Abstract

This chapter is based on a study at a selected organization to evaluate the impact of mobile technology and collaborative environment on its business processes. The existing business processes of the organization are placed within the proposed model of mobility. Also, additional collaborative business processes are engineered to operate on Collaborative Web-Based System (CWBS) in order to examine how an organization can benefit from the model. This chapter will also explain the shortcomings of the proposed re-engineered and engineered processes enabling better understanding of them. This study will help the organization under study to understand and experience the importance and value of the two important technologies of mobility and WS and the need to adapt them in order to remain competitive.
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Description Of The Action Research Organization

MAS Venue Services has 230 plus regular employees in their security and training operations. 99% of them have mobile phones (only 2 out of 230 do not have a mobile). Since the training arm is a regular operation and does not need mobility as a requisite. Our action research was focused upon the security operations arm.

The security operation of MAS Venue Services is two fold.

  • 1.

    Operations with regular on-going services

  • 2.

    Ad-hoc operations with sports/entertainment venues

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