Understanding Citizens' E-Readiness as a Precondition to Building a Responsive E-Government: A Case Study of Vietnam1

Understanding Citizens' E-Readiness as a Precondition to Building a Responsive E-Government: A Case Study of Vietnam1

Tuyen Thanh Nguyen (Ministry of Information and Communications, Vietnam) and Donald Elkin Schauder (Monash University, Australia)
DOI: 10.4018/978-1-60566-240-4.ch006
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Abstract

This chapter explores preconditions for the successful development of e-government in Vietnam, particularly the readiness of the population to access and use ICTs. It reports the results of in-depth interviews in 2006 with 38 citizens in various regions of the country, which focused on patterns of non-use and use of ICTs and particularly the Internet. The chapter explores obstacles to effective use of Internet based services amongst both ICT nonusers and users, and implications are drawn for the development and uptake of e-government services. In the light of the interview data and relevant literature, suggestions are offered as to how the Government of Vietnam might better use ICTs to improve communication between citizens and government, with a view to building a more informed and empowered society.
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The Concept Of E-Government And Factors Contributing To Its Success

The term “electronic government” or “e-government” appeared about a decade ago and there is no commonly accepted definition (Bhatnagar, 2004). Oliver and Sanders saw e-government as “the migration of government information and services to an on-line delivery mode” (Oliver & Sanders, 2004, p. viii). As with the concept of “e-commerce”, the scope of e-government covers the interaction between government and citizens (G2C), government and business enterprises (G2B), and inter-agency dealing (G2G).

In this chapter the authors apply the broad definition of e-government provided by Marche and McNiven:

the provision of routine government information and transactions using electronic means, most notably those using Internet technology, whether delivery at home, at work, or through public kiosks (Marche & McNiven, 2003).

It is an underlying assumption in this chapter that Internet technologies and specifically e-government should have as their main purpose the improvement of the ways in which government serves its citizens and the ways in which citizens interact with public institutions.

Martin and Byrne stated their philosophy of e-government in even stronger terms:

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Table of Contents
Foreword
J. Satyanarayana
Preface
Susheel Chhabra, Muneesh Kumar
Acknowledgment
Susheel Chhabra, Muneesh Kumar
Chapter 1
Hai Thi Thanh Nguyen, Toshio Obi
The incorporation of e-business models into e-government applications is an additional approach in building the citizen-centric strategy. The value... Sample PDF
Government Transformation: The First Step to Integrate E-Business into E-Government
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Chapter 2
Vasiliki Moumtzi, Marios Chatzidimitriou, Adamantios Koumpis
Work reported in this chapter relates with work carried out in the context of the European IST Project SemanticGov (www.semantic-gov.org). The... Sample PDF
Collaborative E-Gov Networks: The Case of the Semantic-Gov Project
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Chapter 3
S. Siddharth, Rajat K. Baisya, Gupta
This case study examines the growth of e-governance in financial treasuries in India and examines the growth of computerization among treasuries... Sample PDF
Treasury Computerization in India: A Case Study
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Chapter 4
Petter Gottschalk, Hans Solli-Sæther
Improved interoperability between public organizations as well as between public and private organizations is of critical importance to make... Sample PDF
Interoperability in E-Government: Stages of Growth
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Chapter 5
Tagelsir Mohamed Gasmelseid
The adoption of e-government projects is growing both in scale and context across the world. While the implementation of such projects is increasing... Sample PDF
Towards an Organizationally Enabled E-Government Enterprise Architecture
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Chapter 6
Tuyen Thanh Nguyen, Donald Elkin Schauder
This chapter explores preconditions for the successful development of e-government in Vietnam, particularly the readiness of the population to... Sample PDF
Understanding Citizens' E-Readiness as a Precondition to Building a Responsive E-Government: A Case Study of Vietnam1
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Chapter 7
Kalpana Chauhan, K. B.C. Saxena
Customer Relationship Management (CRM), primarily a concept of the private sector for its multi-benefit approach, is catching up fast in public... Sample PDF
CRM in E-Government: Issues and Challenges
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Chapter 8
Susana Berenice Vidrio Barón
Human Computer Interaction is a relatively new field. It has borrowed theories, techniques, and tools from such diverse disciplines such as computer... Sample PDF
Human-Computer Interaction: National Culture and Electronic Government Website Usability
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Chapter 9
Shefali Nandan
Successful implementation of e-government programs, policies, and effective service delivery to citizens is faced with many obstacles related to... Sample PDF
E-Government: Good Deliverance through Effective Performance Management
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Chapter 10
Jeffrey Roy
The emergence of the Internet has given rise to internal connectivity and external, online delivery as centrepieces of both the public and private... Sample PDF
The Governance of Integrated Service Delivery in Canada: An Examination of Service Canada's New Business Model
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Chapter 11
Sangeeta Sharma
The changing economic scenario is redefining the socio-cultural dynamics. The notional domains of conventional concepts are changing and therefore... Sample PDF
Breaking Mind Inertia for Humane Business through E-Governance
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Chapter 12
Peter Demediuk, Rolf Solli
Modern society will only reach its potential when citizens individually and collectively are able to use their knowledge and capabilities to shape... Sample PDF
E-Participation in Local Government Decision Making: Swedish and Australian Case Studies
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Chapter 13
Pauline Ratnasingam
E-government has gained a lot of attention and public interests of government, technology providers, and researchers. Despite the growing awareness... Sample PDF
The Role of Knowledge Management Security Requirements for E-Government
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Chapter 14
Sanjay Nayyar, Vinayshil Gautam, M. P. Gupta
The railroads sector in the developing countries like the other services sectors (i.e. electricity, post, and telegraphs, health, and transport) are... Sample PDF
A Study of Information Systems in Indian Railways with Specific Reference to Konkan Railway Application Package
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Chapter 15
Daniel Serrano, Antonio Maña, Gimena Pujol, David Donnan, Joseph Latanicki
University of Málaga, Spain; University of Málaga, Spain; University of Málaga, Spain; Thales Services – Theresis, France; Thales Services –... Sample PDF
Security Aware Development of E-Government Systems
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