MLA
Sharma, Piyush, et al. "Understanding Consumer Reactions to Offshore Outsourcing of Customer Services." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 92-104. https://doi.org/10.4018/978-1-59904-943-4.ch010
APA
Sharma, P., Mathur, R., & Dhawan, A. (2008). Understanding Consumer Reactions to Offshore Outsourcing of Customer Services. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 92-104). IGI Global. https://doi.org/10.4018/978-1-59904-943-4.ch010
Chicago
Sharma, Piyush, Rajiv Mathur, and Abhinav Dhawan. "Understanding Consumer Reactions to Offshore Outsourcing of Customer Services." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, 92-104. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-943-4.ch010
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