MLA
Shaw, Nancy C., et al. "Understanding the Hidden Dissatisfaction of Users Towards End User Computing." Advanced Topics in End User Computing, Volume 3, edited by Mo Adam Mahmood, IGI Global, 2004, pp. 202-225. https://doi.org/10.4018/978-1-59140-257-2.ch011
APA
Shaw, N. C., Lee-Partridge, J., & Ang, J. S. (2004). Understanding the Hidden Dissatisfaction of Users Towards End User Computing. In M. Mahmood (Ed.), Advanced Topics in End User Computing, Volume 3 (pp. 202-225). IGI Global. https://doi.org/10.4018/978-1-59140-257-2.ch011
Chicago
Shaw, Nancy C., JJoo-Eng Lee-Partridge, and James S.K. Ang. "Understanding the Hidden Dissatisfaction of Users Towards End User Computing." In Advanced Topics in End User Computing, Volume 3, edited by Mo Adam Mahmood, 202-225. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-59140-257-2.ch011
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