USE IT to Create Patient Relation Management for Multiple Sclerosis Patients

USE IT to Create Patient Relation Management for Multiple Sclerosis Patients

Margreet B. Michel-Verke (University of Twente, The Netherlands), Roel W. Schuring (University of Twente, The Netherlands) and Ton A.M. Spil (University of Twente, The Netherlands)
Copyright: © 2007 |Pages: 21
DOI: 10.4018/978-1-59904-268-8.ch014
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Patients with Multiple Sclerosis (MS) visit various healthcare providers during the course of their disease. It was suggested that Information and Communication Technology (ICT) might help to orchestrate their care provision. We have applied the USE IT-tool to get insight in the relevant problems, solutions and constraints of the MS-care both in the organizational and the information technological area. There is hardly a chain of healthcare, but rather, a network in which informal communication plays an important role. This informal network worked reasonably effective, but inefficient and slow. MS patients-count is only small for most care providers. Patients thought that lack of experience caused their major problems: insufficient and inadequate care. To improve care, we proposed a solution that combines an “MS-protocol”, the introduction of a central coordinator of care and a Patient Relation Management (PRM) system. This is a simple web-based application based on agreement by the caregivers that supports routing, tracking and tracing for an MS patient and supplies the caregivers with professional guidelines. It is likely that we would have suggested a far more complicated ICT-solution if we had only analyzed the MS-care process as such, without specific consideration of the dimensions in the USE IT-tool.

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Table of Contents
Chapter 1
Eileen M. Trauth, Lynette Kvasny, Anita Greenhill
In this chapter, we explore the methodological and epistemological implications of conducting feminist, gender research in the information systems... Sample PDF
Conduting Feminist Gender Research in the Information Systems Field
Chapter 2
Ian F. Alexander
Systems engineers have often paid too little attention to the nature of the so-called “users” of products under development. These are better called... Sample PDF
A Taxonomy of Stakeholders: Human Roles in System Development
Chapter 3
Susan E. George
This paper examines the development of 21st century virtual communities, focusing upon those communities that have emerged for virtual religion. It... Sample PDF
21st Century Religious Communities
Chapter 4
Sarah Spiekermann
Using privacy and security technology becomes increasingly important in many application areas, for companies as well as for consumers. However, the... Sample PDF
Protecting One's Privacy: Insighs into the Views and Nature of the Early Adopters of Privacy Services
Chapter 5
Peter Wright, John McCarthy, Lisa Meekison
In this paper we outline a relational approach to experience, which we have used to develop a practitioner-oriented framework for analysing user... Sample PDF
A Practioner-Centered Assessment of a User-Experience Framework
Chapter 6
Charlie C. Chen, Albert L. Harris, Lorne Olfman
The continued and increasing use of online asynchronous learning (OAL) environments for training raises the question whether behavior modeling, the... Sample PDF
Impacts of Behavior Modeling in Online Asynchronous Learning Environments
Chapter 7
Steve Sawyer, Andrea Tapia
In this paper we discuss the sociotechnical nature of mobile computing as used by three policing agencies within the United States. Mobile devices... Sample PDF
The Sociotechnical Nature of Mobile Computing Work: Evidence from a Study of Policing in the United States
Chapter 8
Giuseppina Pellegrino
Sociotechnical action, as interpreted in this article, comprises a wide array of elements which shape technological artefacts as socio-material and... Sample PDF
Rhetoric, Practice, and Context-Sensitivity in Sociotechnical Action: The Compass Case
Chapter 9
Göran Goldkuhl, Par J. Agerfalk
There are many attempts to explain success and failure in information systems. Many of these refer to a purported socio-technical gap. In this paper... Sample PDF
The Socio-Pragmatics of IT Artefacts: Reconciling the Pragmatic, Social, Semiotic, and Technical
Chapter 10
Christian Clausen, Yutaka Yoshinaka
The chapter addresses how insights from the social shaping tradition and political process theory may contribute to an understanding of the... Sample PDF
Sociotechnical Spaces: Guiding Politics, Staging Design
Chapter 11
Alistair Mutch
The case for ‘analytical dualism’ as a means of approaching sociotechnical action is presented as an alternative to accounts which tend to conflate... Sample PDF
Concerns with "Mutual Constitution": A Critical Realist Commentary
Chapter 12
Jose Esteves, Joan Pastor, Josep Casanovas
In this chapter a framework for monitoring user involvement and participation within ERP implementation projects is proposed, by using the... Sample PDF
A Frameowrk for Monitoring User Involvement and Participation in ERP Implementation Projects
Chapter 13
Laurence Brooks, Christopher J. Davis, Mark Lycett
Using Personal Construct Theory (PCT) as an underlying conceptual frame, this chapter explores the interdependence of organisations and information... Sample PDF
Investigating the Interdependence of Organisations and Information Systems
Chapter 14
Margreet B. Michel-Verke, Roel W. Schuring, Ton A.M. Spil
Patients with Multiple Sclerosis (MS) visit various healthcare providers during the course of their disease. It was suggested that Information and... Sample PDF
USE IT to Create Patient Relation Management for Multiple Sclerosis Patients
Chapter 15
Dick Stenmark
As a much needed quality in today’s businesses, creativity is an important area of research. Creativity is a complex and multi-faceted concept and... Sample PDF
Contextual Characteristics of Creativity: Effects on IT-Supported Organisational Brainstorming
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