The Use of Legal Expert Systems in Administrative Decision Making

The Use of Legal Expert Systems in Administrative Decision Making

Jorgen S. Svensson (University of Twente, The Netherlands)
Copyright: © 2002 |Pages: 19
DOI: 10.4018/978-1-930708-19-8.ch008
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The chapter will now start with a short introduction into the Dutch General Assistance Act, its administration and the problems concerned with that administration. Then, I will discuss the idea of expert systems support and present the results of several investigations into the application of expert systems, in this context. Given these results, some have been quick to argue that expert systems are indeed important and valuable tools in the administration of welfare state programs. The next section will present important arguments against too much optimism. Both from a legal scientific as well as from a social scientific perspective, objections against the use of expert systems have been formulated. On the one hand, these objections have to be taken seriously, because they clearly have some validity, and thus require attention when discussing the possibilities of expert systems. On the other, it is important to notice that these objections have not prevented the introduction of these systems in general assistance in the Netherlands. As I will then explain, the fact that expert systems are now accepted by the General Assistance administrations, has to do with several specific factors, which really have promoted the use of expert systems in this field. Factors that have to do with the specific role of national regulation, with the professional status of the bureaucrats and with the increased scrutiny under which the administrations now have to function. In the last section of this chapter, I will draw some conclusions with respect to the general applicability of legal expert systems in service provision and provide some arguments for the idea that expert systems will soon become an important technology in electronic service delivery.

Complete Chapter List

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Table of Contents
Åke Grönlund
Chapter 1
Ake Gronlund
The concept of electronic government (eGov), sometimes electronic governance, is about to emerge from a practitioners’ concept to one that also... Sample PDF
Introduction to Electronic Government: Design, Applications and Management
Chapter 2
Ake Gronlund
eGov concerns both internal and external use of IT, for internal administration as well as for external services. It is about more IT use, better... Sample PDF
Electronic Government - Efficiency, Service Quality and Democracy
Chapter 3
Lars-Erik Janlert
The modern ideals for decision and action are hard pressed by doubts on their continued validity and by new difficulties in their implementation... Sample PDF
Post-Modern Decision Making
Chapter 4
Klaus Lenk, Roland Traunmuller, Maria Wimmer
Governments at all levels--national, regional and local--are faced with growing demands to organize their work more efficiently and effectively.... Sample PDF
The Significance of Law and Knowledge for Electronic Government
Chapter 5
Andru Riera, Jordi Sanchez, Laia Torras
Through time, electoral processes have been incorporating more and more technology. The voting methods in the U.S., for example, have evolved from... Sample PDF
Internet Voting: Embracing Technology in Electoral Processes
Chapter 6
Brian Detlor, Kim Finn
This chapter identifies and describes factors that inhibit and promote successful electronic government portal design. These factors are based on a... Sample PDF
Towards a Framework for Government Portal Design: The Government, Citizen and Portal Perspectives
Chapter 7
Fernando Galindo
If trust is a key value in e-commerce, it is much more so e-Government. This is because confidence is essential to the automated, blind relations... Sample PDF
e-Government Trust Providers
Chapter 8
Jorgen S. Svensson
The chapter will now start with a short introduction into the Dutch General Assistance Act, its administration and the problems concerned with that... Sample PDF
The Use of Legal Expert Systems in Administrative Decision Making
Chapter 9
William R. Gates, Mark E. Nissen
Two modes of matching people with jobs prevail at present: hierarchical planning and distributed markets. Each has strengths and limitations, but... Sample PDF
Agent- and Web-Based Employment Marketspaces in the U.S. Department of Defense
Chapter 10
Ronald E. Leenes
In 1995 the Dutch Ministry of the Interior and the Association of Dutch Local Governments (VNG) initiated an ambitious program to improve public... Sample PDF
The Enschede Virtual Public Counter: Ole 2000 - A Case Study
Chapter 11
Ann Macintosh, Elisabeth Davenport, Anna Malina, Angus Whyte
This chapter focuses on the development, application and impact of information and communication technology on civic representation and... Sample PDF
Technology to Support Participatory Democracy
Chapter 12
Tom Gross
Political systems and technology are interdependent and influence each other. On the one hand, political systems and political leaders aim at... Sample PDF
e-Democracy and Community Networks: Political Visions, Technological Opportunities and Social Reality
Chapter 13
Ari-Veikko Anttiroiko
The success of public organizations depends increasingly on how efficiently they utilize internal and external knowledge resources in adjusting to... Sample PDF
Strategic Knowledge Management in Local Government
Chapter 14
Agneta Nilsson, Agneta Ranerup
In Sweden, an increasing number of the municipal administrations are introducing groupware for case and document management. During 1996, the... Sample PDF
Improvisational Change Management: New Work Forms with Groupware
Chapter 15
Mikael Wiberg, Ake Gronlund
The Internet has often been envisioned to have decentralizing effects. Not only should the technology in theory have the potential for making it... Sample PDF
e-Government in Sweden: Centralization, Self-Service and Competition
Chapter 16
Barb Kieley, Greg Lane, Gilles Paquet, Jeffrey Roy
Moving industrial society government onto a digital platform would simply produce a digitized industrial government—a form of governance that would... Sample PDF
e-Government in Canada: Services Online or Public Service Renewal?
Chapter 17
Christine Poupa
This chapter presents some reference points about institutions of direct democracy in Switzerland and electronic democracy in Switzerland. It will... Sample PDF
Electronic Government in Switzerland: Priorities for 2001-2005 - Electronic Voting and Federal Portal
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