User-Centered Evalutation of Personalized Web Sites: What's Unique?

User-Centered Evalutation of Personalized Web Sites: What's Unique?

Sherman R. Alpert (IBM T.J. Watson Research Center, USA) and John G. Vergo (IBM T.J. Watson Research Center, USA)
Copyright: © 2007 |Pages: 16
DOI: 10.4018/978-1-59904-246-6.ch012
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Abstract

In addition to traditional usability issues, evaluation studies for personalized Web sites and applications must consider concerns specific to these systems. In the general case, usability studies for computer-based applications attempt to determine whether the software, in actual use, meets users’ needs, whether users can accomplish their goals in using the software, whether users can understand and use the application (whether they comprehend what they can do, and how), the rate, frequency, and severity of user errors, the rate of, and time duration for, task completion, and so on. But in the case of user-centered evaluations of personalized Web sites, there are additional questions and issues that must be addressed. In this paper, we present some of these, based on our experience in us-ability studies of a personalized eCommerce site.

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Table of Contents
Acknowledgements
Panayiotis Zaphiris, Sri Kurniawan
Chapter 1
Theresa A. O’Connell, Elizabeth D. Murphy
Usability is integral to software quality. Software developers increasingly acknowledge the importance of user-centered Web-site development. The... Sample PDF
The Usability Engineering Behins User-Centered Processes for Web Site Development Lifecycles
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Chapter 2
Rebecca Grier, Philip Kortum, James Miller
This chapter presents the basic cognitive and perceptual attentional mechanisms that affect how users view web pages and the methods used to measure... Sample PDF
How Users View Web Pages: An Exploration of Cognitive and Perceptual Mechanisms
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Chapter 3
Napawan Sawasdichai
This chapter introduces a qualitative study of user’s information-seeking tasks on web-based media, by investigating user’s cognitive behaviors when... Sample PDF
A Qualitative Study in user's Inforamtion-Seeking Behaviors on Web Sites: A User-Centered Approach to Web Site Development
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Chapter 4
Rod Farmer, Paul Gruba
Designing usable web-based interfaces challenges practitioners to carefully consider end-user behaviour and requirements. Unfortunately, in meeting... Sample PDF
Understanding the Nature of Task Analysis in Web Design
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Chapter 5
Catherine Forsman
This chapter explores user-centered design concepts such as personas, scenarios and task analysis. It argues that combining ethnographic research... Sample PDF
From Behavior to Design: Answering the Questions of Who and What to Build Human-Centered Products and Information Systems
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Chapter 6
Marie Jefsioutine, John Knight
The following chapter describes an approach to web design and evaluation where the user experience is central. It outlines the historical context in... Sample PDF
Design Methods for Experience Design
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Chapter 7
Madelon Evers
In this chapter we analyse the link between multidisciplinary design and team learning, which, we argue, need to be supported in equal measure... Sample PDF
Innovations in Collaborative Web Design: Methods to Facilitate Team Learning During Design
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Chapter 8
David Benyon
Information architecture concerns how to structure the content of an information space. Information architects design information spaces. Staying... Sample PDF
Information Architecture and Navigation Design for Web Sites
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Chapter 9
Julio Abascal, Myriam Arrue, Markel Vigo
Web design and evaluation are currently framed by legal restrictions and social demands for full accessibility. The main reason is that currently... Sample PDF
A Methodology for Web Accessibility Development and Maintenance
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Chapter 10
Usability Evalutation  (pages 209-228)
Zhijun Zhang
This chapter introduces the different ways of conducting usability evaluation, which is categorized under four methods: model or metrics based... Sample PDF
Usability Evalutation
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Chapter 11
Hokyoung Ryu
The evaluators of a website have a need for robust and easy-to-use usability inspection methods to help them to systematically identify the possible... Sample PDF
Walkthroughs in Web Usability: Cognitive, Activity, and Heuristic Walkthrough
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Chapter 12
Sherman R. Alpert, John G. Vergo
In addition to traditional usability issues, evaluation studies for personalized Web sites and applications must consider concerns specific to these... Sample PDF
User-Centered Evalutation of Personalized Web Sites: What's Unique?
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Chapter 13
Naouel Moha, Ashraf Gaffar, Gabriel Michel
Usability testing is a process that employs a sample of future users to evaluate software according to specific usability criteria. With the... Sample PDF
Remote Usability Evaluation of Web Interfaces
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Chapter 14
David Peebles, Anna L. Cox
In this chapter we discuss a number of recent studies that demonstrate the use of rational analysis (Anderson, 1990) and cognitive modelling methods... Sample PDF
Modelling Interactive Behavior with a Rational Cognitive Architecture
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