User Involvement in E-Government Development Projects

Abstract

User involvement in E-Government projects is presented and discussed. Different methods and practices are analyzed in relation to a differentiation between traditional government participatory practices and Human-Computer Interaction (HCI). Some of the user involvement practices are exemplified through two Norwegian case studies: (1) An electronic patient journal for hospital based health care and (2) an electronic post journal, where the Norwegian public (via the Norwegian press) is provided insight in public sector correspondence. User involvement methods and practices are in particular discussed with regard to the challenges of the wide range of users and stakeholders, legal limitations, and evolving goal hierarchies of E-Government projects. Future trends and research opportunities within the field of user involvement in E-Government development are identified.