User Perceptions and Groupware Use
Gina Green (Baylor University, USA), John Day (Ohio University, USA), Hao Lou (Ohio University, USA) and Craig Van Slyke (University of Central Florida, USA)
Copyright: © 2005
The increasingly complex, global nature of work tasks has led to increased interest in virtual teams that interact across space, time, and organizational boundaries to achieve organizational objectives (Bell & Kozlowski, 2002; Roebuck & Britt, 2002). One of the factors thought to contribute to the popularity of virtual teams is the availability of groupware systems (Townsend, DeMarie & Hendrickson, 1998). While some groupware systems, such as electronic mail, have become almost ubiquitous in many organizations, other groupware applications have not enjoyed similar acceptance (Briggs, Adkins, Mittleman, Kruse, Miller & Nunamaker, 1999; Orlikowski, 1993). Because of the importance of groupware to the success of virtual teams, it is important to understand why this innovation has not successfully diffused.