MLA
Houle, Philip, et al. "User Perceptions of the Usefulness of E-Mail and Instant Messaging." E-Business Innovation and Process Management, edited by In Lee, IGI Global, 2007, pp. 321-329. https://doi.org/10.4018/978-1-59904-277-0.ch014
APA
Houle, P., Strader, T., & Ramaswami, S. (2007). User Perceptions of the Usefulness of E-Mail and Instant Messaging. In I. Lee (Ed.), E-Business Innovation and Process Management (pp. 321-329). IGI Global. https://doi.org/10.4018/978-1-59904-277-0.ch014
Chicago
Houle, Philip, Troy Strader, and Sridhar Ramaswami. "User Perceptions of the Usefulness of E-Mail and Instant Messaging." In E-Business Innovation and Process Management, edited by In Lee, 321-329. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59904-277-0.ch014
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