User Satisfaction with EDI: An Empirical Investigation

User Satisfaction with EDI: An Empirical Investigation

Mary C. Jones (Mississippi State University, USA) and Robert C. Beatty (Texas Christian University, USA)
Copyright: © 2002 |Pages: 19
DOI: 10.4018/978-1-930708-44-0.ch012
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Abstract

This study was undertaken to identify antecedents of user satisfaction with EDI systems by surveying key end-users of EDI in a variety of firms across the United States. Although there is much empirical evidence about factors underlying EDI adoption and implementation, there is little information from the perspective of the end user. The vast majority of what we know about EDI success (or failure) is based on the EDI manager’s or IT perspective. However, there is evidence that suggests if users are not satisfied with a system, they will not use it. Thus, a study of user satisfaction with EDI can provide firms seeking to better leverage their EDI investment with a different and useful perspective on factors that underlie EDI. Two findings indicate that the greater the perceived benefits of EDI, the greater the user satisfaction; and the more compatible EDI is with existing organizational practices and systems, the more satisfied the users are with the system. Although EDI managers may have suspected this was true, empirical support of heretofore largely anecdotal evidence has several implications for successfully managing EDI adoption and integration. These implications hold not only for the adopting firm, but also for firms that may require, or are considering requiring, trading partners to implement EDI. Finally, implications for future EDI research are discussed.

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Table of Contents
Preface
Mehdi Khosrow-Pour
Chapter 1
Yogesh Malhotra
The concept of knowledge management is not new in information systems practice and research. However, radical changes in the business environment... Sample PDF
Knowledge Management and New Organization Forms: A Framework for Business Model Innovation
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Chapter 2
Tor Guimaraes, Youngohc Yoon, Peter Aiken
The importance of properly managing the quality of organizational data resources is widely recognized. A metadata framework is presented as the... Sample PDF
Using a Metadata Framework to Improve Data Resources Quality
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Chapter 3
Martijn R. Hoogeweegen, A. T. Kearney
Many contributions in the literature of business process change (BPC) address the questions of why and how to conduct IT enabled BPC projects. A... Sample PDF
Visualizing IT Enabled Business Process Change
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Chapter 4
Terry Anthony Byrd
The value of information technology (IT) in today’s organizations is constantly debated. Researchers and practitioners have examined organizations... Sample PDF
Relating IS Infrastructure to Core Competencies and Competitive Advantage
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Chapter 5
Timothy R. Kayworth, Debabroto Chatterjee, V. Sambamurthy
The strategic importance of building highly capable information technology (IT) infrastructure has become a crucial management issue of the 1990s... Sample PDF
Theoretical Justification for IT Infrastructure Investments
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Chapter 6
Thomas E. Marshall, Terry Anthony Byrd, Lorraine R. Gardiner, R. Kelly Rainer Jr.
Organizations expend large amounts of educational and training resources to improve employee task and job performance. These resources must be... Sample PDF
Technology Acceptance and Performance: An Investigation Into Requisite Knowledge
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Chapter 7
Thomas F. Stafford, Marla Royne Stafford, Neal G. Shaw
The convergence of entertainment and communications media in broadband World Wide Web delivery channels promises to provide modern consumers with a... Sample PDF
Motivations and Perceptions Related to the Acceptance of Convergent Media Delivered through the World Wide Web
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Chapter 8
Petter Gottschalk
Information systems (IS) departments face many challenges in today’s rapidly changing environment. One approach to understanding these challenges is... Sample PDF
Key Issues in IS Management in Norway: An Empirical Study Based on Q Methodology
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Chapter 9
Tzu-Chuan Chou, Robert G. Dyson, Philip L. Powell
Many information technology projects fail, especially those intended as strategic. Yet, there is little research that attempts to explain the link... Sample PDF
Managing Strategic IT Investment Decisions From IT Investment Intensity to Effectiveness
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Chapter 10
Said S. Al-Gahtani
This study is an attempt to theoretically and empirically test the applicability of TAM in the Western Europe culture. Thus the study objectives... Sample PDF
Extending the Technology Acceptance Model Beyond Its Country of Origin: A Cultural Test in Western Europe
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Chapter 11
William J. Doll, Xiaodong Deng
Building upon the work of behavioral scientists who study participative decision making, Doll and Torkzadeh (1991) present a congruence construct of... Sample PDF
The Collaborative Use of Information Technology: End-User Participation and System Success
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Chapter 12
Mary C. Jones, Robert C. Beatty
This study was undertaken to identify antecedents of user satisfaction with EDI systems by surveying key end-users of EDI in a variety of firms... Sample PDF
User Satisfaction with EDI: An Empirical Investigation
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Chapter 13
L. B. Eder
Using intranets to connect heterogeneous systems enables information sharing between existing information systems without major changes to existing... Sample PDF
Corporate Intranet Infusion
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Chapter 14
James K. Ho
Much academic research on information technology (IT), systems (IS), and management (IM) has been branded by practitioners in business as unusable... Sample PDF
Dynamics of Information in Disseminating Academic Research in the New Media: A Case Study
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Chapter 15
Qing Hu, Robert T. Plant
The promise of increased competitive advantage has been the driving force behind the large-scale investment in information technology (IT) over the... Sample PDF
Assessing the Value of Information Technology Investment to Firm Performance
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Chapter 16
Barbara D. Klein
Data stored in organizational databases have a significant error rate. As computerized databases continue to proliferate, the number of errors in... Sample PDF
Some Evidence on the Detection of Data Errors
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Chapter 17
Qing Hu, T. Grandon Gill
Why are some faculty members more productive than others in academic research? We constructed a number of hypotheses about faculty research... Sample PDF
An Analysis of Academic Research Productivity of Information Systems Faculty
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Chapter 18
Mark E. Nissen, Elias Oxendine
Interest in and attention to knowledge management have exploded recently. But integration of knowledge process design with information system design... Sample PDF
Integrating Knowledge Process and System Design for Naval Battle Groups
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Chapter 19
Janice C. Sipior
Research on project champions has focused on the characteristics of this individual and how to provide encouragement and support. An understanding... Sample PDF
A Case Study of Project Champion Departure in Expert Systems Development
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Chapter 20
Qiang Tu, Bhanu Raghunathan, T. S. Raghunathan
Information systems (IS) technology has become a strategic resource for most organizations to compete successfully in today’s highly uncertain... Sample PDF
Organizational Commitment in the IS Workplace: An Empirical Investigation of its Antecedents and Implications
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