This chapter provides perspective and practical techniques that individuals and organizations can use to maximize knowledge transfer efforts. It illustrates the importance of using informal sources of information sharing to create a complete picture. The authors assert that using the traditional formal channels of transfer can leave holes when attempting to share the whole. Overall, the chapter offers practical, easily executable solutions that individuals can apply and that leaders can teach to fill the gaps that often go unnoticed. Influenced by sense making, storytelling, psychology, and visual mapping, the authors offer tools and provide coaching for using the tools, contained in text boxes throughout the chapter. The intent is to both introduce concepts and make them straightforward for the reader to implement.
Informal Networks For Success
Information is often gathered through formal channels following organizational roles and responsibilities. Expert change agents now understand that the memorable story is located in the informal channels, meaning spontaneous connections and interactions, and usually contains details that make the difference between success and stagnation or spinning wheels.