This article presents the use of Wiki technology to support knowledge management efforts in an organizational setting. We begin by providing some background information about knowledge management and knowledge management systems therein. The article then proceeds by examining what Wiki technology means, its benefits as a knowledge management system, and the issues involved for organizations that might consider using this technology to support knowledge management initiatives.
Knowledge Management System
Alavi and Leidner (2001) define a knowledge management system (KMS, henceforth) as any IT system that supports the process of knowledge creation, storage, sharing, and dissemination in an organization. Among all available technologies, those that enable the knowledge management of online communities have proven to be highly popular and effective (Wagner & Bolloju, 2004). KMSs involve the application of IT systems and other organizational resources to manage knowledge strategically in a more effective and systematic way. Many technologies are used in KMSs in light of knowledge management efforts. Table 1 highlights some of the popular technologies for KMSs based on the work of Gupta and Sharma (2004) and Wagner (2004, 2006).