Part of government operation unseen by external users; it refers to the internal operations of public sector organizations (see Kunstelj and Vintar, 2004).
Published in Chapter:
E-Government in Slovene Municipalities: Analysing Supply, Demand and its Effects
Tina Jukic (University of Ljubljana, Slovenia), Mateja Kunstelj (University of Ljubljana, Slovenia), Mitja Decman (University of Ljubljana, Slovenia), and Mirko Vintar (University of Ljubljana, Slovenia)
Copyright: © 2009
|Pages: 22
DOI: 10.4018/978-1-60566-282-4.ch009
Abstract
In this chapter, 3 main aspects of municipal e-government in Slovenia are investigated thoroughly: supply, demand, and the view of municipal officials. After the review of studies in the field, the results of 3 empirical studies are presented. While the supply-side aspect of municipal e-government has been investigated within several studies, the view of external (citizens) and internal (municipal officials) users of municipal e-government have been rather neglected in the past, and the same is true for effects measured in this field. This chapter fills these gaps. The results revealed that municipal Web supply is poor, which is reflected in citizens’ satisfaction as well. Surprisingly, municipal officials are not well aware of possibilities e-government offers to them and to their customers. In addition, they believe that positive effects brought about the introduction of e-government are not significant, while among negative effects larger range of tasks, heavier workload, and increased complexity of tasks are stressed. At the end of the chapter key findings are summarized.