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Search the World's Largest Database of Information Science & Technology Terms & Definitions

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Below please find a list of definitions for the term that
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What is Boundaries

Chapter 14

Digital Services in Crisis, Disaster, and Emergency Situations

Overt and/or covert limits that exist to encourage a healthy and appropriate relationship and serve as guidelines for behavior.

Published in Chapter:

When Helping Is Dangerous: Benefits and Risks to Providers Delivering Digital Crisis Intervention

Dana C. Branson (Southeast Missouri State University, USA)

Source Title: Digital Services in Crisis, Disaster, and Emergency Situations

DOI: 10.4018/978-1-7998-6705-0.ch014

Abstract

The purpose of this chapter is to discuss the growth in social services using digital platforms to provide crisis interventions for clients, families, and communities. Digitally provided services afford numerous benefits to clients, such as increased accessibility, timeliness of services, and increase of autonomy. However, there are also new ethical concerns of using digital platforms for social services, as well as dangers to providers—specifically, secondary traumatic stress, vicarious trauma, and manifestations of these phenomena in providers' professional and personal lives. The chapter will discuss these potential concerns and the need for prevention and self-care for providers. Finally, the chapter will review the necessity for ongoing trainings and additional research concerning digitally provided crisis intervention services and occupational hazards for social service providers.