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What is Community Customer

Chapter 39
Handbook of Research on Open Source Software: Technological, Economic, and Social Perspectives
An individual or organisation who wants to deploy an open source product, without having a direct aim to further develop the product, and who actively engages or instigates engagement in community participation to assure future suitability of the product for one’s own purposes.
Published in Chapter:
Community Customers
Jeroen Hoppenbrouwers (Vrije Universiteit Brussel, Belgium)
Copyright: © 2007 |Pages: 12
DOI: 10.4018/978-1-59140-999-1.ch039
Abstract
This chapter discusses the role of the project/product community in the open source product life cycle. It outlines how a community-driven approach affects not only the development process, but also (and more importantly) the marketing/sales process, the deployment, the operation, and in general the resulting software product. Participation in the community is essential for any organization using the product, leading to the concept of a community customer. Specific community participation guidelines are given to organizations and individuals who deploy and use open source software, further develop it, or offer lifetime services on the product.
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