What is Competitive Intelligence (CI)

Designing information systems from the traditional database orientation is not sufficient to cope with today’s organisational difficulties. Employees need information technologies (IT) which provide them not only with information but also with knowledge. In this context, using a knowledge management system (KMS) perspective can be appropriate. Although the potential benefits of applying this approach have been argued, there is evidence of failures when applying a KMS, caused normally by overestimating the role of technology. To suit the role of IT in KMS, a process perspective is proposed.