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What is Contractual Relationships

Handbook of Research on Telecommunications Planning and Management for Business
Contractual Relationships refer to protecting the contractual bilateral relationships between supply- and demand-side stakeholders. This includes protecting end-users in their relationships with mobile network operators with mobile retail tariff regulation, mobile number portability, and product and billing disclosure.
Published in Chapter:
Shaping Regulation in the Australian Mobile Industry
Indrit Troshani (University of Adelaide, Australia) and Sally Rao Hill (University of Adelaide, Australia)
DOI: 10.4018/978-1-60566-194-0.ch006
Abstract
The adoption and diffusion of mobile services has achieved a spectacular growth in many countries around the world. However, regulators in these countries are finding that existing regulatory frameworks are not suitable for dealing with these services. This chapter employs qualitative evidence to investigate how regulation and legislation can affect mobile services in the Australian mobile telecommunications industry and draws from it to propose an innovative regulatory framework. The framework is comprised of five major components: consumer and intellectual property protection, market and resources access, and environmental protection. We argue that these encompass the interests of the stakeholders operating in mobile industry and given its dynamic and complex nature co-regulation is an effective approach that can be used to minimize costs and enhance compliance.
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