What is CRM Portal

E-government has the potential to enhance democracy and transparency, increasing opportunities for citizen interaction. Literature has given many examples of successes and failures in its implementation, especially at the national level. Now, there are claims that the greatest opportunities for e-government are at the local level, because local governments have more contact with citizens. However, little attention has been paid to the highly bureaucratic and paternalistic government structures at local levels, and to how information and communication technologies (ICTs) may affect interaction and participation. Most of the literature fails to cover this relationship, and most of the time tries to emphasize just the technical obstacles instead of obstacles of a non-technical nature, such as political and bureaucratic barriers. In this study, an attempt is made to show that ICTs in municipal government in Brazil are designed in such a way that they resemble the traditional political structures, maintaining politics as usual and avoiding new forms of interaction and participation.