When technologies are implemented in the hope of seeing productivity rise and quality increase but do not see corresponding productivity increases, this activity has been coined as “cyber slacking.”
Published in Chapter:
Understanding Adverse Effects of E-Commerce
Sushil K. Sharma (Ball State University, USA) and Jatinder N.D. Gupta (University of Alabama - Huntsville, USA)
Copyright: © 2008
|Pages: 5
DOI: 10.4018/978-1-59904-000-4.ch099
Abstract
The Internet heralded an unprecedented evolution in the transformation of all business and communication. The Internet is growing at an annualized rate of 18% and now has one billion users. Due to this growth, e-commerce will continue to grow in next few years. The United States online population is estimated to be 211 million by 2006 and United States online retail sale are estimated at $112.5 billion for 2006. Jupiter Research predicts that online retail sales are expected to grow from $81 billion in 2005 to $144 billion in 2010 (Jupiter Media Metrix, 2006). E-commerce is defined as buying and selling of information, products, and services via computer networks or internet. Internet and electronic commerce technologies are transforming the entire economy; and changing business models, revenue streams, customer bases, and supply chains. New business models are emerging in every industry of the New Economy. In these emerging models, intangible assets such as relationships, knowledge, people, brands, and systems are taking center stage (Hudson, 2000; Verhoest, Hawkins, & Desruelle, 2003). The relationship and interaction of various stakeholders such as customers, suppliers, strategic partners, agents, or distributors is entirely changed (Sharma & Gupta, 2001, 2003; Sharma, 2005).