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What is Digital Governance

Chapter 7
Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
An hypothesised alternative to NPM (see below) which sees a range of information technology driven changes giving rise to a reintegration of public agencies, a more citizen-centric approach to service delivery and the electronic mediation of interactions between citizen and state resulting in the creation of ‘virtual agencies’.
Published in Chapter:
Towards Digital Governance in UK Local Public Services?
Ian McLoughlin (Monash University, Australia)
Copyright: © 2009 |Pages: 15
DOI: 10.4018/978-1-60566-282-4.ch007
Abstract
In the United Kingdom, major investments have been made in e-government in order to modernize government and improve the efficiency and quality of public services. It has been claimed that these changes herald a “new era of digital governance”. The management of the vast majority of public services in the United Kingdom takes place at local and regional levels and provision at this level has a key role in “joining-up services” through greater information sharing and multi-agency working. This chapter examines these developments with reference to a study of the procurement of a software system by a city council, an experiment in multi-agency working to provide services to children, and the introduction of a regional smart card. It is argued that if such innovations are to have outcomes consistent with the claims of the digital governance thesis, then the relationship between technological and organizational change will need to be re-thought.
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