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What is E-Government

Chapter 10
Handbook of Research on Global Challenges for Improving Public Services and Government Operations
This term ca be defined as the use of ICTs to more effectively and efficiently deliver government services to citizens and businesses. It is the application of ICT in government operations, achieving public ends by digital means.
Published in Chapter:
A Model Proposal for Local Governments to Increase Citizen Involvement in the Age of Information Society and E-Government: Crowdsourcing
Ceray Aldemir (Mugla Sitki Kocman University, Turkey) and Eyüp Şen (Mugla Sitki Kocman University, Turkey)
Copyright: © 2021 |Pages: 19
DOI: 10.4018/978-1-7998-4978-0.ch010
Abstract
Crowdsourcing is a form of citizen participation in which an institution has a question submits to citizens via the internet in order to get citizens to think about innovative solutions to the problem. Several municipalities around the world have already used this means, but it has not yet been clear exactly how they can use it and which preconditions play a role in this. Thus, this chapter argued the concept of citizen involvement in the age of ICT by emphasizing the two related terms e-government and e-local government, then secondly the chapter underlined the importance of the necessity of citizen participation in the policymaking process. In the third section of this chapter, it has been argued the crowdsourcing concept as a tool of participation in the age of ICT. Then finally the paper outlined a model for local governments that may use the crowdsourcing approach in the decision-making process.
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Chapter 29
Africa and the Challenges of Bridging the Digital Divide
The use of or application of information technologies (such as Internet and intranet systems) to government activities and processes in order to facilitate the flow of information from government to its citizens, from citizens to government and within government.
Published in Chapter: Africa and the Challenges of Bridging the Digital Divide; From: Handbook of Research on Public Information Technology
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Chapter 15
Local E-Government Management: A Wider Window of E-Governance
Refers to the use of new information and communication technologies (ICTs) by governments as applied to the full range of government functions.
Published in Chapter: Local E-Government Management: A Wider Window of E-Governance; From: Handbook of Research on E-Government Readiness for Information and Service Exchange: Utilizing Progressive Information Communication Technologies
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Chapter 264
Citizens' Engagement Using Communication Technologies
Use of ICTs to enable citizens’ access to government information and services.
Published in Chapter: Citizens' Engagement Using Communication Technologies; From: Encyclopedia of Information Science and Technology, Third Edition
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Chapter 8
E-Government in the Judiciary System: Assessing the Correlation between IT Investment and the Efficiency of Courts of Justice in Brazil
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Chapter 6
From E-Government to Digital Government: The Public Value Quest in the Tunisian Public Administration
Refers to services provision and information dissemination through ICTs by PA to their stakeholders (other public organizations, citizens, businesses, and civil society). It is the use of ICTs by PA in their processes of information, communication, transaction and decision-making.
Published in Chapter: From E-Government to Digital Government: The Public Value Quest in the Tunisian Public Administration; From: Employing Recent Technologies for Improved Digital Governance
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Chapter 10
E-Government and SMEs
The use of ICTs to improve the efficiency and effectiveness of government operations.
Published in Chapter: E-Government and SMEs; From: Handbook of Research on Public Information Technology
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Chapter 3
Cloud in Digital Government: Problems and Perspectives in the Case of Azerbaijan
E-government is the use of information and communication technologies (ICTs) to improve the activities of public sector organisations. Some definitions restrict e-government to Internet-enabled applications only, or only to interactions between government and outside groups.
Published in Chapter: Cloud in Digital Government: Problems and Perspectives in the Case of Azerbaijan; From: Convergence of Cloud Computing, AI, and Agricultural Science
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Chapter 127
E-Government: Status Quo and Future Trends
The term ‘e-government’ refers to the facilitation of G2G, G2C, and G2B (and vice versa) processes by the means of information technology. This includes not merely information processes but also communication and, more importantly, transaction processes.
Published in Chapter: E-Government: Status Quo and Future Trends; From: Encyclopedia of E-Business Development and Management in the Global Economy
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Chapter 9
Business/IT Alignment Framework within e-Government System Case Study: E-Government in Syria
A project without end, use all government resources in order to deliver better services to citizens, businesses and government entities.
Published in Chapter: Business/IT Alignment Framework within e-Government System Case Study: E-Government in Syria; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 16
E-Government for Current and Future Senior Citizens
A term used to describe electronic government. It is also known as e-gov’t, digital government, online government. It refers to the use of primarily internet technology as an avenue to: (a) exchange information, (b) provide services and transact with citizens, businesses, and other branches of government, (c) engage citizens in governance.
Published in Chapter: E-Government for Current and Future Senior Citizens; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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Chapter 3
The E-Governance Concerns in Information System Design for Effective E-Government Performance Improvement
The use of internet technology as a platform for exchanging information, providing services and transacting with citizens, businesses, and other arms of government. e-Government may be applied by the legislature, judiciary, or administration, in order to improve internal efficiency, the delivery of public services, or processes of democratic governance.
Published in Chapter: The E-Governance Concerns in Information System Design for Effective E-Government Performance Improvement; From: Handbook of Research on E-Government Readiness for Information and Service Exchange: Utilizing Progressive Information Communication Technologies
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Chapter 18
Innovation and E-Government: An in Depth Overview on E-Services
The use of internet technology as a platform for exchanging information, providing services and transacting with citizens, businesses, and other arms of government.
Published in Chapter: Innovation and E-Government: An in Depth Overview on E-Services; From: Handbook of Research on Heterogeneous Next Generation Networking: Innovations and Platforms
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Chapter 116
Importance of Digital Literacy and Hindrance Brought About by Digital Divide
A form of digitised government where public services are delivered and processed via electronic or digital means.
Published in Chapter: Importance of Digital Literacy and Hindrance Brought About by Digital Divide; From: Encyclopedia of Information Science and Technology, Fifth Edition
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Chapter 2
Cloud Computing Technologies for Connected Digital Government
This refers to the provisioning of a government’s functionality and its services using world wide web and communications technologies including the latest software development and deployment paradigms. Fist level of e-government came to be known as Government 1, which has now evolved into Government 2.0.
Published in Chapter: Cloud Computing Technologies for Connected Digital Government; From: Web 2.0 and Cloud Technologies for Implementing Connected Government
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Chapter 7
Gender and Use of E-Government Services in Turkey: E-Government in Turkey
The online platforms, applications, and tools introduced by the government for provision of public services.
Published in Chapter: Gender and Use of E-Government Services in Turkey: E-Government in Turkey; From: Gender Gaps and the Social Inclusion Movement in ICT
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Chapter 8
Beyond the Digital Divide: Closing the Generation and Disability Gaps?
delivering government services through a Website or information and communications technologies (ICT)—can provide quicker and better services (Daukantas, 2003; Holmes & Miller, 2003), improved interactions with business and industry (Krueger, 2002), citizen empowerment through access to information and participation (Takao, 2004; Watkins, 2004), or more efficient government management (Cohen & Eimicke, 2001).
Published in Chapter: Beyond the Digital Divide: Closing the Generation and Disability Gaps?; From: Handbook of Research on Overcoming Digital Divides: Constructing an Equitable and Competitive Information Society
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Chapter 308
Community Broadband Networks and the Opportunity for E-Government Services
The delivery of government services to citizens via the Internet.
Published in Chapter: Community Broadband Networks and the Opportunity for E-Government Services; From: Encyclopedia of Information Science and Technology, Fourth Edition
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Chapter 103
Knowledge Transfer in G2G Endeavors
The various ways government uses information and communication technologies to remain relevant in the knowledge society.
Published in Chapter: Knowledge Transfer in G2G Endeavors; From: Encyclopedia of Networked and Virtual Organizations
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Chapter 1
Policies and Strategies for Digital Inclusion: Regional Governments in Spain
The platform through which the government (government line ministries, branches and organs) interacts with its citizens and business entities for the sake of exchange of information, public services and participatory democracy through the use of ICT platforms.
Published in Chapter: Policies and Strategies for Digital Inclusion: Regional Governments in Spain; From: Handbook of Research on Race, Gender, and the Fight for Equality
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Chapter 31
The “Quicksilver Initiatives” as a Framework for e-Government Strategy Design in Developing Economies
The platform through which the government (government line ministries, branches and organs) interacts with its citizens and business entities for the sake of exchange of information, public services and participatory democracy through the use of ICT platforms.
Published in Chapter: The “Quicksilver Initiatives” as a Framework for e-Government Strategy Design in Developing Economies; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 12
Benchmarking Botswana’s e-Government Initiatives with WSIS Principles: A Review of Progress and Challenges
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Chapter 45
Local E-Government in Brazil: Poor Interaction and Local Politics as Usual
Defined as the use of information and communication technology in public administration combined with organizational change and new skills in order to improve public services and democratic processes and strengthen support to public policies (Europe’s Information Society, 2003).
Published in Chapter: Local E-Government in Brazil: Poor Interaction and Local Politics as Usual; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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Chapter 14
Local Government Experiences with ICT for Participation
is a coordinated effort by a government to harness the use of ICT in order to provide “greater efficiency of the institutions concerned, improvements in public services, and political participation and transparency” (Von Haldenwang, 2004, p. 417).
Published in Chapter: Local Government Experiences with ICT for Participation; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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Chapter 154
Participatory Geographic Information Systems
Refers to the use by government agencies of information technologies (such as the Internet, wireless devices or other communications systems) to support government operations, engage citizens, and provide government information and services.
Published in Chapter: Participatory Geographic Information Systems; From: Encyclopedia of Networked and Virtual Organizations
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Chapter 14
E-Democracy
involves government-to-citizen online services. With e-government, the government provides services and program support through online means. E-government relates to who provides services and how the services are delivered. An example of e-government services is the ability to apply for government programs through online forms. E-government also relates to the government’s provision of information. The ability to research policy issues is an important element of a democracy. Information provision respects the desire of citizens wanting to learn about issues and generate knowledge. From this knowledgebase, citizens can contribute to e-democracy by participating in policy decision-making
Published in Chapter: E-Democracy; From: Handbook of Research on E-Government Readiness for Information and Service Exchange: Utilizing Progressive Information Communication Technologies
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Chapter 108
The Role of DPPs in Promoting Local Government-Citizen Collaboration and Participation: The Case of “Baladiaty”
It is defined as the use of digital tools for exchanging information, providing services and transacting with citizens, businesses, and the rest of the stakeholders.
Published in Chapter: The Role of DPPs in Promoting Local Government-Citizen Collaboration and Participation: The Case of “Baladiaty”; From: Encyclopedia of Information Science and Technology, Fifth Edition
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Chapter 71
Integrating E-Government into the Business Curriculum
E-government or electronic government can be defined as the government’s use of IT to exchange information and services with citizens, businesses, and other government agencies.
Published in Chapter: Integrating E-Government into the Business Curriculum; From: Encyclopedia of Information Technology Curriculum Integration
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Chapter 5
Online Resolution and Citizen Empowerment: Tax Appeals and Court Resolutions in North America
The application of information and communications technologies to the tasks and responsibilities of agencies and institutions within the public sector.
Published in Chapter: Online Resolution and Citizen Empowerment: Tax Appeals and Court Resolutions in North America; From: Digital Transformation and Its Role in Progressing the Relationship Between States and Their Citizens
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Chapter 10
E-Government and Accountability in EU Local Governments
The use of Information and Communication Technologies, and particularly the Internet, to provide information and deliver services to citizens in a more convenient, simple and accessible way, with the aim of facilitating interactions with public administrations and increasing transparency in public sector accountability and, hence, enhancing citizen trust in public institutions.
Published in Chapter: E-Government and Accountability in EU Local Governments; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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Chapter 5
Citizen Participation in Public Administration: Case of Czech Republic
A public administration approach which uses information and communication technologies to share information with citizens and make public administration more efficient through self-service electronic services.
Published in Chapter: Citizen Participation in Public Administration: Case of Czech Republic; From: Handbook of Research on Global Challenges for Improving Public Services and Government Operations
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Chapter 11
E-Government in Syria: Obstacles and Interoperability Framework
A situation where public services are provided using online applications (access to public services is facilitated using ICTs).
Published in Chapter: E-Government in Syria: Obstacles and Interoperability Framework; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 589
Technology and Transformation in Government
Redesign of information relations of a public agency with stakeholders in its environment.
Published in Chapter: Technology and Transformation in Government; From: Encyclopedia of Information Science and Technology, Second Edition
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Chapter 8
Why the Latin American Footwear Industry Still Lags Behind in E-Commerce Adoption: The Case of Ecuador
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Chapter 4
Towards Connected Governance: Citizens' Use of Web 2.0 in Nigeria
This is the application of information and communication technologies (ICTs) to government functions and procedures to increase efficiency and transparency of its services, and to allow citizen participation in its functioning.
Published in Chapter: Towards Connected Governance: Citizens' Use of Web 2.0 in Nigeria; From: Web 2.0 and Cloud Technologies for Implementing Connected Government
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Chapter 34
Public Libraries and Local E-Government
The provision of government information and services via electronic means for communications, interactions, and transactions between citizens, businesses, and government agencies.
Published in Chapter: Public Libraries and Local E-Government; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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Chapter 11
The Digitalization Process of the Public Sector in Turkey: An Evaluation Through the Digital Transformation Office
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Chapter 4
E-Government and Digital Transformation: A Conceptual Framework for Risk Factors Identification
Refers to services provision and information dissemination through ICTs by government organizations to their stakeholders (other government organizations, citizens, businesses, and civil society). It is the use of ICTs by government organizations in their processes of information, communication, transaction, and decision-making.
Published in Chapter: E-Government and Digital Transformation: A Conceptual Framework for Risk Factors Identification; From: Disruptive Technology and Digital Transformation for Business and Government
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Chapter 77
Online Environmental Information Systems
E-government refers to the processes and structures pertinent to the electronic delivery of government services to the public.
Published in Chapter: Online Environmental Information Systems; From: Encyclopedia of Decision Making and Decision Support Technologies
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Chapter 21
E-Governance and Quality of Life: Associating Municipal E-Governance with Quality of Life Worldwide
E-Government is defined as the phenomenon of providing government services online, available 24 hours a day, 7 days a week.
Published in Chapter: E-Governance and Quality of Life: Associating Municipal E-Governance with Quality of Life Worldwide; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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Chapter 28
E-Government: Some Factors for a Conceptual Model
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Chapter 22
Toward a Roadmap to E-Government for a Better Governance
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Chapter 158
Democratic E-Governance
Electronic government (e-government) is government’s use of information and communication technologies, particularly Web-based applications, to support responsive and cost-effective government by facilitating administrative and managerial functions, providing citizens and stakeholders with convenient access to government information and services, facilitating interaction and transactions with stakeholders, and providing better opportunities to participate in democratic institutions and processes.
Published in Chapter: Democratic E-Governance; From: Encyclopedia of Information Science and Technology, Second Edition
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Chapter 23
The Functionality of Website-Based Services of Metropolitan Municipalities in Turkey
The use of information technologies with the aim of developing the functioning of public institutions and their involvement with the citizens, and of supporting the public services (Cook et al., 2002).
Published in Chapter: The Functionality of Website-Based Services of Metropolitan Municipalities in Turkey; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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Chapter 265
E-Government Development at the Local Level in Australia Using a Framework for Connected E-Government
Electronic government or the use of information and communications technologies (ICTs) in the management and delivery of public information and services at all levels of government agencies.
Published in Chapter: E-Government Development at the Local Level in Australia Using a Framework for Connected E-Government; From: Encyclopedia of Information Science and Technology, Third Edition
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Chapter 2
Towards T-Government by Increasing Process Maturity in Public Sector
The use of information and communications technology to change the structures and processes of government organisations.
Published in Chapter: Towards T-Government by Increasing Process Maturity in Public Sector; From: Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective
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Chapter 2
Modernization and Accountability in Public-Sector Administration: Turkey Example
The services provided by the state are offered for use of electronic devices that citizens have so that the citizens can be reached easily.
Published in Chapter: Modernization and Accountability in Public-Sector Administration: Turkey Example; From: Handbook of Research on Modernization and Accountability in Public Sector Management
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Chapter 25
E-Government and ERP: Challenges and Strategies
Government’s foremost job is to focus on safeguarding the nation / state and providing services to society as custodian of the nation’s / state’s assets. E-Government can therefore be defined as a technology-mediated process of reform in the way Governments work, share information, engage citizens and deliver services to external and internal clients for the benefit of both government and the clients that they serve.
Published in Chapter: E-Government and ERP: Challenges and Strategies; From: Handbook of Research on Enterprise Systems
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Chapter 18
E-Lections in New Zealand Local Governments
The general description of a way to provide better access to government information and services through electronic means such as the Internet and mobile communications.
Published in Chapter: E-Lections in New Zealand Local Governments; From: Handbook of Research on Public Information Technology
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Chapter 1
The Interdisciplinary Fields of Political Engineering, Public Policy Engineering, Computational Politics, and Computational Public Policy
E-government refers to the use of information and communication technologies in government operations, access to government data, interactions between government agencies, interactions between government and citizens, and interactions between government and external organizations.
Published in Chapter: The Interdisciplinary Fields of Political Engineering, Public Policy Engineering, Computational Politics, and Computational Public Policy; From: Handbook of Research on Politics in the Computer Age
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Chapter 61
E-Health, Local Governance, and Public-Private Partnering in Ontario
E-government is the usage of news policy tools and organizational processes involving digital technologies in order to improve public-sector capacities.
Published in Chapter: E-Health, Local Governance, and Public-Private Partnering in Ontario; From: Handbook of Research on Public Information Technology
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Chapter 37
Is Romania Ready for Nation-Wide Public e-Services?: Five Factors to Consider before Adopting an E-Government Public Policy
institutionalized practices and activities of public administration using ICTs to provide information and services to various social actors (including government).
Published in Chapter: Is Romania Ready for Nation-Wide Public e-Services?: Five Factors to Consider before Adopting an E-Government Public Policy; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 313
A Model for Connected E-Government in the Digital Age
Electronic government or the use of information and communications technologies (ICTs) in the management and delivery of public information and services at all levels of government agencies.
Published in Chapter: A Model for Connected E-Government in the Digital Age; From: Encyclopedia of Information Science and Technology, Fourth Edition
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Chapter 7
Participatory Mapping, E-Participation, and E-Governance: Applications in Environmental Policy
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Chapter 16
E-Government for Transparency, Anti-Corruption, and Accountability: Challenges and Opportunities for Central American Countries
The utilization of digital governmental mechanism for delivering information and services to the citizens and for improving efficiency, effectiveness, and transparency in Government and Public Administration.
Published in Chapter: E-Government for Transparency, Anti-Corruption, and Accountability: Challenges and Opportunities for Central American Countries; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 13
Building Global Citizens: Empathy, the Limits of Human Nature, and First Steps towards Social Equality through E-Learning Assignments
The uses of information and communication technologies (ICT) to delivery government services to a populace and to make government more efficient.
Published in Chapter: Building Global Citizens: Empathy, the Limits of Human Nature, and First Steps towards Social Equality through E-Learning Assignments; From: Handbook of Research on Transformative Online Education and Liberation: Models for Social Equality
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Chapter 318
Government as a Service in Communities
The electronic transactions among the government and the citizens.
Published in Chapter: Government as a Service in Communities; From: Encyclopedia of Information Science and Technology, Third Edition
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Chapter 3
Digital Transformation in Public Services: A Review of Turkey During the COVID-19 Pandemic
As a result of using ICT (Information and Communications Technology) in public services, a digital government management system is created.
Published in Chapter: Digital Transformation in Public Services: A Review of Turkey During the COVID-19 Pandemic; From: Handbook of Research on Applying Emerging Technologies Across Multiple Disciplines
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Chapter 9
The Use of Information and Communication Technologies and Renewable Energy in Europe: Implications for Public Transportation
The practice of providing public services to different stakeholders on a central, regional or local level using the internet.
Published in Chapter: The Use of Information and Communication Technologies and Renewable Energy in Europe: Implications for Public Transportation; From: Handbook of Research on Promoting Sustainable Public Transportation Strategies in Urban Environments
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Chapter 9
Consumer Adoption of E-Government in South Africa: Barriers, Solutions, and Implications
Refers to a system in which citizens and various other stakeholders interact and transact with the government remotely by means of information communication technologies such as telephone, e-mail, and the Internet.
Published in Chapter: Consumer Adoption of E-Government in South Africa: Barriers, Solutions, and Implications; From: Handbook of Research on Consumerism and Buying Behavior in Developing Nations
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Chapter 96
Integration and Information Sharing in E-Government
E-government or electronic government can be defined as the government’s use of IT to exchange information and services with citizens, businesses, and other government agencies.
Published in Chapter: Integration and Information Sharing in E-Government; From: Encyclopedia of Networked and Virtual Organizations
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Chapter 263
An Overview of E-Government 3.0 Implementation
Is organizational form of government that makes use of information and communication technology in order to integrate flows and interdependencies between all of the stakeholders of a society (i.e. government and public institutions, businesses and entrepreneurs and citizens).
Published in Chapter: An Overview of E-Government 3.0 Implementation; From: Encyclopedia of Information Science and Technology, Third Edition
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Chapter 5
Framework of E-Governance at the Grass Roots Level
Refers to the use of new information and communication technologies (ICTs) by governments as applied to the full range of government functions.
Published in Chapter: Framework of E-Governance at the Grass Roots Level; From: Ubiquitous Technologies for Human Development and Knowledge Management
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Chapter 14
E-Government in Malaysia: A Decade After
A way for government to use the most innovative technologies to provide public and business with more convenient access to government information and services.
Published in Chapter: E-Government in Malaysia: A Decade After; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 24
Promoting Local Tourism through Local Government Web Site: An E-Government Application
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Chapter 7
Adaptive Municipal Electronic Forms
E-government is the use of ICT in government services in combination with organizational changes and new abilities of the employees.
Published in Chapter: Adaptive Municipal Electronic Forms; From: Handbook of Research on E-Transformation and Human Resources Management Technologies: Organizational Outcomes and Challenges
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Chapter 17
Assessment of the South Africa Presidential Commission on Fourth Industrial Revolution Implementation of Integrated National Strategy and Plans
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Chapter 13
Bridging From e-Government Practice to e-Government Research: Past Trends and Future Directions
The application of new information and communication technologies (ICTs) to a broad array of governance processes.
Published in Chapter: Bridging From e-Government Practice to e-Government Research: Past Trends and Future Directions; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 4
Sociocultural Context of E-Government Readiness: Selected Problems
institutionalized practices and activities using ICTs to provide information and services by public administration to the society and to interact with various stakeholders (like business, NGOs), also within government itself.
Published in Chapter: Sociocultural Context of E-Government Readiness: Selected Problems; From: Handbook of Research on E-Government Readiness for Information and Service Exchange: Utilizing Progressive Information Communication Technologies
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Chapter 200
Use of Semantics to Manage 3D Scenes in Web Platforms
Using telecommunications technology as a means to facilitate public administration and improve public access to government information and services.
Published in Chapter: Use of Semantics to Manage 3D Scenes in Web Platforms; From: Encyclopedia of Multimedia Technology and Networking, Second Edition
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Chapter 12
What Influences Citizen Use of a Digital National Property Addressing System?: The Case of Ghana's GhanaPostGps
Internet-based services (such as websites) provided by the government to provide government services to citizens and organizations (private and government).
Published in Chapter: What Influences Citizen Use of a Digital National Property Addressing System?: The Case of Ghana's GhanaPostGps; From: Examining the Rapid Advance of Digital Technology in Africa
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Chapter 11
EU E-Business and Innovation Policies for SMEs
The use by government agencies of ITs that have the ability to transform relations with citizens, businesses and other arms of government. These technologies can serve a variety of different ends: better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management. The resulting benefits can be less corruption, increased transparency, greater convenience, revenue growth, and/or cost reductions (World Bank, 2002).
Published in Chapter: EU E-Business and Innovation Policies for SMEs; From: Handbook of Research on Public Information Technology
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Chapter 26
E-Governance and the Information Society in Periphery
Includes the processes and structures to deliver electronic services to the citizens and businesses, collaboration with business partners and to conduct electronic transactions within an organisational entity. The external objective of e-government is to simplify the citizen’s interaction with various online political and administrative services with public administration
Published in Chapter: E-Governance and the Information Society in Periphery; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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Chapter 271
Re-Engaging the Public through E-Consultation in the Government 2.0 Landscape
Refers to the use of Information and Communication Technologies by government departments and agencies to improve internal functioning and public service provision. Broadly speaking, e-government may be divided into 2 distinct areas: e- Administration and e-Services.
Published in Chapter: Re-Engaging the Public through E-Consultation in the Government 2.0 Landscape; From: Encyclopedia of Information Science and Technology, Third Edition
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Chapter 4
Real Time Internal Intrusion Detection: A Case Study of Embedded Sensors and Detectors in E-Government Websites
Refers to government’s use of information and communication technology (ICT) to exchange information and services with citizens and businesses.
Published in Chapter: Real Time Internal Intrusion Detection: A Case Study of Embedded Sensors and Detectors in E-Government Websites; From: Handbook of Research on Threat Detection and Countermeasures in Network Security
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Chapter 11
The E-Citizen in Planning: U.S. Municipalities’ Views of Who Participates Online
A coordinated effort by a government (local, state, federal) to provide technology-enhanced and often Internet-based tools for citizens, businesses, and employees to increase government efficiency and effectiveness.
Published in Chapter: The E-Citizen in Planning: U.S. Municipalities’ Views of Who Participates Online; From: Handbook of Research on E-Planning: ICTs for Urban Development and Monitoring
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Chapter 13
Comparison of Technologies and Methodologies in the E-Learning EXPO Experience
Term which derives from the contraction of the two terms electronic and government; this term generally indicates the use of ICT (information and communication technologies). Despite the fact that this term was coined only recently, the meaning of e-government has precise limits and refers to the computerization of public administration bodies. This computerization, which is accompanied, in most cases, by organizational changes uses ICT for the digital processing of documents. Also linked to the concept of e-government are the hopes and perspectives of simplification and interoperability of administrative procedures through the Internet.
Published in Chapter: Comparison of Technologies and Methodologies in the E-Learning EXPO Experience; From: Encyclopedia of Information Communication Technology
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Chapter 39
E-Government and Local Service Delivery: The Case of Italian Local Governments
The use in the public sector of information and communication technology (ICT) for the delivery of information and services.
Published in Chapter: E-Government and Local Service Delivery: The Case of Italian Local Governments; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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Chapter 11
Facilitating Consumers' Adoption of E-Government in South Africa: Supply Side-Driven Virtuous Cycles
Refers to a system in which citizens and various other stakeholders interact and transact with the government remotely by means of information communication technologies such as telephone, e-mail, and the internet.
Published in Chapter: Facilitating Consumers' Adoption of E-Government in South Africa: Supply Side-Driven Virtuous Cycles; From: Exploring the Dynamics of Consumerism in Developing Nations
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Chapter 32
Benchmarking Local e-Government: Lessons from the Adoption Process in a Tourist Town
It refers to the utilization of the Internet, the world-wide-web and other web-based telecommunication technologies for delivering government information and services to the citizens.
Published in Chapter: Benchmarking Local e-Government: Lessons from the Adoption Process in a Tourist Town; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 19
Towards a Citizen-Centric E-Government Service Index Model: Developments and Impediments within the Egyptian Context
Using information and communication technologies (ICT) by government agencies to transform relations with citizens, businesses, and other arms of government.
Published in Chapter: Towards a Citizen-Centric E-Government Service Index Model: Developments and Impediments within the Egyptian Context; From: Handbook of Research on Democratic Strategies and Citizen-Centered E-Government Services
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Chapter 25
The “Smart” Transformation of Cities in Turkey: An Analysis of Policy Documents
Electronic government, the use of all ICT (information and communication technologies) to provide public services in order to access citizens to government and services provided by government institutions.
Published in Chapter: The “Smart” Transformation of Cities in Turkey: An Analysis of Policy Documents; From: Handbook of Research on Global Challenges for Improving Public Services and Government Operations
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Chapter 14
Competence in Transforming the Norwegian Welfare Sector: A Case Study and Implications for Future E-Government Initiatives
The use of internet technology to provide information exchange between public authorities and citizens, companies and other authorities.
Published in Chapter: Competence in Transforming the Norwegian Welfare Sector: A Case Study and Implications for Future E-Government Initiatives; From: Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective
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Chapter 513
Open Data Policy and Practice
A web-based system that allows the public to consume services or engage in transactions with agencies that includes Open Data, Open Technology and Open Government.
Published in Chapter: Open Data Policy and Practice; From: Encyclopedia of Information Science and Technology, Third Edition
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Chapter 1
Action Research Methods
Relations of top/down power—governing populations through use of online information and services.
Published in Chapter: Action Research Methods; From: Encyclopedia of Developing Regional Communities with Information and Communication Technology
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Chapter 43
Local E-Government in Malaysia: An Empirical Investigation
Use of ICT to improve the internal management of the government administration to offer more efficient and effective public services.
Published in Chapter: Local E-Government in Malaysia: An Empirical Investigation; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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Chapter 33
Analyzing e-Government Research in Emerging Economies: Contextualization and Opportunities
The platform through which the government (government line ministries, branches and organs) interacts with its citizens and business entities for the sake of exchange of information, public services and participatory democracy through the use of ICT platforms.
Published in Chapter: Analyzing e-Government Research in Emerging Economies: Contextualization and Opportunities; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 3
Platform for Citizen Engagement for Good Governance in India: A Case Study of MyGov.in
Governments are specialized institutions that contribute to governance. It is the subset of e-governance that acts with authority and creates formal obligations.
Published in Chapter: Platform for Citizen Engagement for Good Governance in India: A Case Study of MyGov.in; From: Civic Engagement Frameworks and Strategic Leadership Practices for Organization Development
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Chapter 65
Bridging the Digital Divide in Scotland
The ability of government to design and use ICTs to interact internally and externally with government bodies, citizens, and businesses in order to deliver integrated electronic public services.
Published in Chapter: Bridging the Digital Divide in Scotland; From: Encyclopedia of Information Science and Technology, Second Edition
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Chapter 1
Key Issues in E-Government and Public Administration
Government functions and services administered to citizens, businesses, employees and other government agencies via the use of the Internet. The four main categories are: government to citizens (G2C); government to businesses (G2B); government to employees (G2E); and government to government (G2G).
Published in Chapter: Key Issues in E-Government and Public Administration; From: Handbook of Research on Public Information Technology
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Chapter 6
Voters’ Perception of the Adequacy and Suitability of e-Voting in the Nigeria Polity
eGovernment is the use of information and communication technologies (ICTs) to improve the activities of public sector organisations.
Published in Chapter: Voters’ Perception of the Adequacy and Suitability of e-Voting in the Nigeria Polity; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 14
Fiscal Policy and Social Optimization for Developing Nations: Some Thoughts in the Digital Era
The use of ICTs in the internal processes of government and the delivery of products and services following private sector-related (e-business) or public-related strategies.
Published in Chapter: Fiscal Policy and Social Optimization for Developing Nations: Some Thoughts in the Digital Era; From: Handbook of Research on Social and Organizational Dynamics in the Digital Era
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Chapter 15
E-Waste Management in East African Community
Use of information and communications technology for example computers by public sector organizations to provide electronic services such as electronic voting and learning.
Published in Chapter: E-Waste Management in East African Community; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 22
Overlooking Organizational Culture: Problems in Analyzing the Success and Failures of E-government in Developing Countries
The use of ICTs by government agencies (such as the internet, wide area networks, and mobile computing) to transform relations with citizens, business and other arms of government.
Published in Chapter: Overlooking Organizational Culture: Problems in Analyzing the Success and Failures of E-government in Developing Countries; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 14
Smart City Governance: From E-Government to Smart Governance
The use of ICT tools and the Internet in public administration to provide information and public services, and to enhance the interaction between public administration and citizens.
Published in Chapter: Smart City Governance: From E-Government to Smart Governance; From: Handbook of Research on Entrepreneurial Development and Innovation Within Smart Cities
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Chapter 17
E-Government's Barriers and Opportunities in Greece
Any government functions or processes that are carried out in digital form over the Internet. Local, state and federal governments essentially set up central web sites from which the public (both citizens and businesses) can find public information, download government forms and complete their transactions with government online, through electronic services.
Published in Chapter: E-Government's Barriers and Opportunities in Greece; From: Handbook of Research on Public Information Technology
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Chapter 23
E-File Adoption: Diffusion, Experience, and Trust
The delivery of government services and information via the Internet
Published in Chapter: E-File Adoption: Diffusion, Experience, and Trust; From: Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective
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Chapter 24
Listening to the Ground: Key Indicators of e-Participation in Government for Africa
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Chapter 207
From E-Governance Towards E-Societal Management
ICT-enabled management of the executive authority of a local or national SES. Its main content is made up of the e-services provided to people and organizations (obviously has the highest political content for a government which may be changed every four or five years).
Published in Chapter: From E-Governance Towards E-Societal Management; From: Encyclopedia of Information Science and Technology, Second Edition
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Chapter 27
Project Management: An e-Government Driver?
Focuses on the use of new information and communication technologies by governments as applied to the full range of government function through the networking potential offered by the Internet and related technologies has the potential to transform the structures and operation of government.
Published in Chapter: Project Management: An e-Government Driver?; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 21
E-Government Issues in Developing Countries: An Analysis from a Digital Divide, E-Skills, and Civil Conflict Theory Approach
E-Government is a system of providing public service (e.g. documents, information, and e-voting) to customers (i.e. citizens, businesses, and other government agencies) where the services can be accessed through the Internet, mobile phone, fax, mail, telephone, and personal visits.
Published in Chapter: E-Government Issues in Developing Countries: An Analysis from a Digital Divide, E-Skills, and Civil Conflict Theory Approach; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 10
Digitalization in the Public Management: Turkish Public Institutions Example
It means providing services provided by the government to citizens electronically. In this way, it is aimed to deliver government services to citizens in the easiest and most effective way, in a quality, fast, uninterrupted and safe manner. It is used with authentication tools such as password, e-signature, mobile signature, internet banking and ID card to access personal information through a web browser or mobile application or to access integrated electronic services that require security. Many integrated electronic services can be received from the same web address with a single identity verification (password, e-signature, mobile signature, etc.).
Published in Chapter: Digitalization in the Public Management: Turkish Public Institutions Example; From: Advancements in Socialized and Digital Media Communications
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Chapter 5
Convergence Based E-Government & Governance Policies for Developing Countries
E-government is the use of digital technologies such as computers, internet, mobile telephones by governments, to interact with citizens, businesses, and other government organizations.
Published in Chapter: Convergence Based E-Government & Governance Policies for Developing Countries; From: Handbook of Research on Information Communication Technology Policy: Trends, Issues and Advancements
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Chapter 208
E-Government and Digital Divide in Developing Countries
The process by which government communication and administration processes are made available using information and communication technologies (ICTs).
Published in Chapter: E-Government and Digital Divide in Developing Countries; From: Encyclopedia of Information Science and Technology, Second Edition
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Chapter 311
E-Government Service Adoption and the Impact of Privacy and Trust
Information system used to conduct government transactions and communicate with citizens via Internet.
Published in Chapter: E-Government Service Adoption and the Impact of Privacy and Trust; From: Encyclopedia of Information Science and Technology, Fourth Edition
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Chapter 9
E-Government in Slovene Municipalities: Analysing Supply, Demand and its Effects
“Refers to the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government.” (Worldbank, http://go.worldbank.org/M1JHE0Z280)
Published in Chapter: E-Government in Slovene Municipalities: Analysing Supply, Demand and its Effects; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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Chapter 4
A Snapshot Overview of the Digital Divide: e-Inclusion and e-Government in the Zambian Context
Is a platform through which the government (government line ministries, branches and organs) interacts with its citizens and business entities for the sake of exchange of information, public services and participatory democracy through the use of ICT platforms.
Published in Chapter: A Snapshot Overview of the Digital Divide: e-Inclusion and e-Government in the Zambian Context; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 4
Telecentres as a Medium for Good Governance in Rural India
It is use of ICT to deliver various government services for effectiveness and efficiency.
Published in Chapter: Telecentres as a Medium for Good Governance in Rural India; From: Handbook of Research on Democratic Strategies and Citizen-Centered E-Government Services
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Chapter 15
The Role of Local Agencies in Developing Community Participation in E-Government and E-Public Services
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Chapter 34
Institutional Theory and E-Government Research
It is the design, development, and use of information and communication technologies in government settings with aims to provide public services, improve managerial effectiveness, and promote democratic values and mechanisms.
Published in Chapter: Institutional Theory and E-Government Research; From: Handbook of Research on Public Information Technology
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Chapter 5
National Culture and E-Government Readiness
Administration of government and delivery services to the public by using information and communication technologies.
Published in Chapter: National Culture and E-Government Readiness; From: Handbook of Research on E-Government Readiness for Information and Service Exchange: Utilizing Progressive Information Communication Technologies
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Chapter 8
E-Government: A Case Study of East African Community Initiative
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Chapter 18
E-Democracy: An Enabler for Improved Participatory Democracy
e-Government is the use of information and communication technologies (ICTs) to improve the activities of public sector organizations. It is short for electronic government, and it is also known as e-gov, digital government, online government, or connected government). E-Government is digital interaction between a government and citizens.
Published in Chapter: E-Democracy: An Enabler for Improved Participatory Democracy; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 30
Competence Development of E-Government: A Study Circle Approach
The use of new ICTs by governments as applied to the full range of government functions. In particular, the networking potential offered by the Internet and related technologies has the potential to transform the structures and operation of government.
Published in Chapter: Competence Development of E-Government: A Study Circle Approach; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 48
Web Application Classification: A Maintenance/Evolution Perspective
This is the use of information and communication technology in general to provide citizens and organizations with more convenient access to government information and services. It is an efficient way of conducting business transactions with citizens and business and within the governments themselves.
Published in Chapter: Web Application Classification: A Maintenance/Evolution Perspective; From: Handbook of Research on Public Information Technology
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Chapter 24
E-Government Implementation in Transition Countries
Tactical implementation of ICT in government-constituent interactions.
Published in Chapter: E-Government Implementation in Transition Countries; From: Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective
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Chapter 5
E-Documents and E-Signatures in Tanzania: Their Role, Status, and the Future
A process or initiative of moving government business to an electronic environment. It includes automation of government activities, Networking of government businesses, In other words it is the offering of government tasks through electronic interface/means.
Published in Chapter: E-Documents and E-Signatures in Tanzania: Their Role, Status, and the Future; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 19
Transformation in the Delivery of Public Social Services and E-Government Systems: A Study on the Turkish Ministry of Family, Labor, and Social Services
It is a delivery of public services in electronic environments (such as computers, tablets and phones) namely on the internet as a result of developing information and communication technologies.
Published in Chapter: Transformation in the Delivery of Public Social Services and E-Government Systems: A Study on the Turkish Ministry of Family, Labor, and Social Services; From: Handbook of Research on Policies, Protocols, and Practices for Social Work in the Digital World
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Chapter 2
A Blockchain-Based Robotic Process Automation Mechanism in Educational Setting
It is defined as the use of information communication and technology such as mobile devices, computers, and the internet to effectively and efficiently provide public or government services to citizens, businesses and other persons in a country.
Published in Chapter: A Blockchain-Based Robotic Process Automation Mechanism in Educational Setting; From: Industry Use Cases on Blockchain Technology Applications in IoT and the Financial Sector
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Chapter 28
E-Government Growth Barriers in Sub-Saharan Africa
This is the use of ICT to transform government by making it more accessible, effective, and accountable to its citizenry.
Published in Chapter: E-Government Growth Barriers in Sub-Saharan Africa; From: Encyclopedia of Information Communication Technology
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Chapter 7
Public Wireless Internet
Government services provided via electronic means, most prominently via the Internet.
Published in Chapter: Public Wireless Internet; From: Handbook of Research on Public Information Technology
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Chapter 325
Institutional Isomorphism and New Technologies
The application of new information and communication technology for the restructuring of public administration and the renewal of the relationship between public institutions and citizen-users
Published in Chapter: Institutional Isomorphism and New Technologies; From: Encyclopedia of Information Science and Technology, Second Edition
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Chapter 7
From Information Society to Community Service: The Birth of E-Citizenship
The government form in which access to information, communication and knowledge acquisition become collaborative and ubiquitous, performed in a network society.
Published in Chapter: From Information Society to Community Service: The Birth of E-Citizenship; From: Handbook of Research on Comparative Approaches to the Digital Age Revolution in Europe and the Americas
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Chapter 1
Developments of e-Government in Sri Lanka: Opportunities and Challenges
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Chapter 34
Trends in Government e-Authentication: Policy and Practice
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Chapter 209
E-Government and E-Democracy in the Making
Is based on ICT, taking place in public administration, concerns electronic ways to perform administrative tasks, and the communication between the public administration and the citizens.
Published in Chapter: E-Government and E-Democracy in the Making; From: Encyclopedia of Information Science and Technology, Second Edition
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Chapter 504
Promotion of E-Government in Japan and Its Operation
The government and local authorities which construct an electronic processing system for administrative procedures with full command of information telecommunication technologies. It provides various kinds of services for residents in line with these.
Published in Chapter: Promotion of E-Government in Japan and Its Operation; From: Encyclopedia of Information Science and Technology, Second Edition
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Chapter 19
U.S. Counties' Efforts and Results: An Empirical Research on Local Adoption and Diffusion of E-Government
The transformation of traditional public sector services and processes into an electronic format with greater accessibility and interactivity to citizens.
Published in Chapter: U.S. Counties' Efforts and Results: An Empirical Research on Local Adoption and Diffusion of E-Government; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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Chapter 6
Local E-Government Partnerships
The use of computer technologies by government to transform the provision of services and information, improve internal organization, encourage citizen participation and promote sharing between partners.
Published in Chapter: Local E-Government Partnerships; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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Chapter 109
Web-Based Public Participatory GIS
Relations of top/down power— governing populations through use of online information and services.
Published in Chapter: Web-Based Public Participatory GIS; From: Encyclopedia of Decision Making and Decision Support Technologies
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Chapter 10
A Statistical Analysis of Priority Factors for Local e-Government in a Developing Country: Case Study of Yogyakarta Local Government, Indonesia
The use of ICTs in government business processes in a view to interact with the citizens and business in the realm of business opportunities exchange and for e-Inclusion in the government processes.
Published in Chapter: A Statistical Analysis of Priority Factors for Local e-Government in a Developing Country: Case Study of Yogyakarta Local Government, Indonesia; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 33
Towards E-Government Information Platforms for Enterprise 2.0
The use of information and communication technologies to improve government processes and relations with citizens, businesses, and with other branches of government.
Published in Chapter: Towards E-Government Information Platforms for Enterprise 2.0; From: Handbook of Research on Enterprise 2.0: Technological, Social, and Organizational Dimensions
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Chapter 281
ICT and E-Democracy
Using telecommunications technology as a means to facilitate public administration and improve public access to government information and services.
Published in Chapter: ICT and E-Democracy; From: Encyclopedia of Information Science and Technology, Second Edition
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Chapter 17
Management and Strategies for Digital Enterprise Transformation, E-Government, and Digital Divide
e-Gov is related to use of information and communication technologies (ICTs) to achieve political goals and to ensure an efficient functioning of public administrations.
Published in Chapter: Management and Strategies for Digital Enterprise Transformation, E-Government, and Digital Divide; From: Handbook of Research on Management and Strategies for Digital Enterprise Transformation
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Chapter 11
A Comparative Study of Municipal Adoption of Internet-Based Citizen Participation
Government’s use of information and communication technology (ICT) to exchange information and services with citizens, businesses, and other arms of government. E-government may be applied by legislature, judiciary, or administration, in order to improve internal efficiency, the delivery of public services, or processes of democratic governance. Components are e-services, e-management, e-democracy and e-commerce.
Published in Chapter: A Comparative Study of Municipal Adoption of Internet-Based Citizen Participation; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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Chapter 46
Indian Police E-Government System: A Study of Provincial Police
E-government refers to the use of internet technology as a platform for exchanging information, providing services and transacting with citizens, businesses, and other arms of government.
Published in Chapter: Indian Police E-Government System: A Study of Provincial Police; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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Chapter 35
Institutionalisation, Framing, and Diffusion: The Logic of Openness in eGovernment and Implementation Decisions- A Lesson for Developing Countries
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Chapter 2
Digital Inclusion for Vulnerable Groups and Transformation: A Comparative Case Study
Is the use of technological communications devices, to provide public services to citizens and other persons in a country or region. E-government offers new opportunities for more direct and convenient citizen access to government, and government provision of services directly to citizens.
Published in Chapter: Digital Inclusion for Vulnerable Groups and Transformation: A Comparative Case Study; From: Handbook of Research on Global Institutional Roles for Inclusive Development
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Chapter 15
Engaging People on E-Participation Through Social Media Interactions
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Chapter 272
Technology as Enabler of Institutional Reform in Government
Redesign of information relations of a public agency with stakeholders in its environment.
Published in Chapter: Technology as Enabler of Institutional Reform in Government; From: Encyclopedia of Information Science and Technology, Third Edition
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Chapter 4
Issues and Trends in Internet-Based Citizen Participation
Government’s use of information and communication technology (ICT) to exchange information and services with citizens, businesses, and other arms of government. E-government may be applied by legislature, judiciary, or administration, in order to improve internal efficiency, the delivery of public services, or processes of democratic governance. Components are e-services, e-management, e-democracy and e-commerce.
Published in Chapter: Issues and Trends in Internet-Based Citizen Participation; From: Handbook of Research on Public Information Technology
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Chapter 17
The Use of Social Media by Local Governments: Benefits, Challenges, and Recent Experiences
E-Government refers to the use of information and communication technologies (ICT) to support and improve government activity. The Internet, but also ICT applications such as cellular telephone, satellite communication and geographical information systems are the key tools of this type of “digital” governance. To some extent, E-Government has a natural affinity to E-Democracy , since ICT and Social Media are key elements for both of them, as well as the common goal to improve the functioning of democracy (Diaz Romero, 2016 AU80: The in-text citation "Diaz Romero, 2016" is not in the reference list. Please correct the citation, add the reference to the list, or delete the citation. ).
Published in Chapter: The Use of Social Media by Local Governments: Benefits, Challenges, and Recent Experiences; From: Handbook of Research on Civic Engagement and Social Change in Contemporary Society
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Chapter 9
Citizen Data in Distributed Computing Environments: Privacy and Protection Mechanisms
This is the application of information and communication technologies (ICTs) to government functions and procedures to increase efficiency and transparency of its services, and to allow citizen participation in its operation and processes.
Published in Chapter: Citizen Data in Distributed Computing Environments: Privacy and Protection Mechanisms; From: Web 2.0 and Cloud Technologies for Implementing Connected Government
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Chapter 92
Crowdsourcing Maturity and Its Application in Public Organization Management
Use of information technology in general to provide citizens and organizations with more convenient access to government information and services and to provide delivery of public services to citizens, business partners, and those working in the public sector.
Published in Chapter: Crowdsourcing Maturity and Its Application in Public Organization Management; From: Encyclopedia of Organizational Knowledge, Administration, and Technology
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Chapter 17
E-Government Strategy in Turkey: A Case for m-Government?
The use of ICTs as a platform to provide government services as an interaction platform between the government organs and individuals and/or businesses. This mode of government entails the provision of public services, essentially using standallone non-mobile computers (such as personal computers), to access Internet applications and correspondingly e-Government applications.
Published in Chapter: E-Government Strategy in Turkey: A Case for m-Government?; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 3
Digital Citizenship and E-Government Integration: The Case of North Cyprus
It is online government services which contains exchange of information and providing services digitally.
Published in Chapter: Digital Citizenship and E-Government Integration: The Case of North Cyprus; From: Handbook of Research on Digital Citizenship and Management During Crises
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Chapter 20
The e-Government Concept and e-Government Applications
public services are developed by making organizational changes, democratic developments are ensured and public administration uses information and communication technologies for supporting public policies
Published in Chapter: The e-Government Concept and e-Government Applications; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 29
New Technology Communication in American State Governments: The Impact on Citizen Participation
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Chapter 38
Public E-Service Conditions in Lithuania
the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government.
Published in Chapter: Public E-Service Conditions in Lithuania; From: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
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Chapter 7
Towards the Integration of E-Government Process in the University of Murcia: Business Process Strategy
The administration of government by means of information technology. In general, it means the transformation of work routines and processes through the application of information and communication technologies within and between state institutions as well as between the government and citizens or businesses.
Published in Chapter: Towards the Integration of E-Government Process in the University of Murcia: Business Process Strategy; From: Handbook of Research on Democratic Strategies and Citizen-Centered E-Government Services
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Chapter 25
IT Governance in the Public Sector in a Developing Country
The use of Information Technology to provide delivery of public services to citizen, business partners, and those working in the public sector. It provides citizen and organizations a more convenient access to government information and services.
Published in Chapter: IT Governance in the Public Sector in a Developing Country; From: Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective
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Chapter 13
E-Participation: Informing and Transforming Local Government Decision Making
refers to the use of the internet and electronic technologies as platforms for exchanging information, providing advice and services, and generally transacting with citizens, businesses, other agencies and stakeholders. Three main modes of e-government are primary delivery models are: Government-to-Citizen or Customer (G2C); Government to Business (G2B); Government to Government (G2G); and Government to Employees (G2E). Alternative terms include egovernment or electronic government.
Published in Chapter: E-Participation: Informing and Transforming Local Government Decision Making; From: Handbook of Research on E-Government Readiness for Information and Service Exchange: Utilizing Progressive Information Communication Technologies
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Chapter 11
Rule-Based Domain-Specific Modeling for E-Government Service Transactions
Use of technology, especially web-based applications to enhance access to and efficiently deliver government information and services.
Published in Chapter: Rule-Based Domain-Specific Modeling for E-Government Service Transactions; From: Handbook of Research on Innovations in Systems and Software Engineering
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Chapter 5
Instigating Transformational Government at a Municipality Level: A Case Study
A term that emerged in the late 1990s out of the Internet boom, but the use of computing technologies in government organizations can be traced back to the beginnings of computer history (Grönlund, 2004)
Published in Chapter: Instigating Transformational Government at a Municipality Level: A Case Study; From: Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective
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Chapter 6
Towards Connected Government Services: A Cloud Software Engineering Framework
This is the application of information and communication technologies to government functions and procedures to increase efficiency and transparency of its services, and to allow citizen participation in its decision-making processes.
Published in Chapter: Towards Connected Government Services: A Cloud Software Engineering Framework; From: Web 2.0 and Cloud Technologies for Implementing Connected Government
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Chapter 32
The Role of Public Participation GIS in Local Service Delivery
The use of Information and Communication Technologies by governments to modernise their operations, with a particular focus on service delivery.
Published in Chapter: The Role of Public Participation GIS in Local Service Delivery; From: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
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