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What is Human Moment

Handbook of Research on Virtual Workplaces and the New Nature of Business Practices
The missing element of face-to-face communication in the newer forms of communications, especially voicemail and e-mail, has proliferated. The missing face-to-face communication contributes to loneliness and isolation in the workplace and also to the misunderstanding and the percolation of anxiety. In the extreme, trust and respect deteriorate resulting in a dysfunctional organization and decreased competitive advantage. The term, human moment, refers to face-to-face communication that is real, authentic, and involves the total communication of language; includes boy motion and emotional response.
Published in Chapter:
Telecommuting and the Management of the Human Moment
Alan D. Smith (Robert Morris University, USA)
DOI: 10.4018/978-1-59904-893-2.ch009
Abstract
Telecommuting is a tool that is becoming more and more a way a life for organizations as they strive to recruit and retain employees and assist them in improving their quality of life. The recurring themes tended to be the need to select the proper employee, training managers to manage remote employees, strong communication (formal/informal) strategies, clear expectations and proactive stance in deterring isolation. Telecommuting is not for everyone or every organization. Extreme care must be taken in preparation; development, implementation and ongoing evaluation must take place to ensure that it is not only a good fit for the employee but also for the organization. Safeguards must be in place to promote the human moment at work that may be lost when there is lack of face-to-face contact with fellow workers. Efforts should be made by management to promote professional development via regularly scheduled meetings with fellow workers, management, and customers.
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